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adwords accounts update slow
adwords summary down?
doctor gerlis

5+ Year Member



 
Msg#: 3642916 posted 3:12 pm on May 6, 2008 (gmt 0)

My adwords summary page has not updated for several hours- this is unusual- anyone else noticed this?

 

Tropical Island

WebmasterWorld Senior Member tropical_island us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3642916 posted 3:15 pm on May 6, 2008 (gmt 0)

See the AdSense forum.

Delays in todays updates are now 4 to 5 hours.

Obvious problems at the Plex.

tomasvdb

5+ Year Member



 
Msg#: 3642916 posted 3:15 pm on May 6, 2008 (gmt 0)

same here... for about 5 hours now...

wrgvt

10+ Year Member



 
Msg#: 3642916 posted 3:21 pm on May 6, 2008 (gmt 0)

AdWords isn't updating. AdSense isn't updating. No reports from Amazon this morning. Our cell phones are down here.

Maybe I should be watching out the window for a plague of locusts . . .

pjjg

5+ Year Member



 
Msg#: 3642916 posted 4:00 pm on May 6, 2008 (gmt 0)

Not updating for many hrs too.

Thank God I'm not alone!

saxman

5+ Year Member



 
Msg#: 3642916 posted 4:13 pm on May 6, 2008 (gmt 0)

Whew! I'm glad to see that I'm not the only one! It's been several hours for me.

doctor gerlis

5+ Year Member



 
Msg#: 3642916 posted 4:26 pm on May 6, 2008 (gmt 0)

But no official information as to what is going on - if it were not for this Forum, we wouldn't know that anyone else had a problem.

Sujan

5+ Year Member



 
Msg#: 3642916 posted 4:37 pm on May 6, 2008 (gmt 0)

Thanks wrgvt for pointing to me that Amazon also has problems, I was just starting to wonder why I didn't sell anything yesterday ;)

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3642916 posted 4:43 pm on May 6, 2008 (gmt 0)

My adwords summary page has not updated for several hours- this is unusual- anyone else noticed this?

Thanks for the heads-up, doctor gerlis - and others.

AdWords isn't updating. AdSense isn't updating. No reports from Amazon this morning. Our cell phones are down here.

Uh Oh. Well, I can confirm the first point at least - but not sure that I can speak with any sort of authority about the last two. Let's hope it is not a case of 'Heavy-Gravity', about which I have been hearing quite a lot recently. ;)

Yes - some advertisers are seeing a delay in their stats today. The engineering teams are aware of this and, as you might imagine, are working to resolve it as a priority.

Please know that ads have continued to run as normal. This issue revolves around the reporting of statistics only, and does not impact ad delivery.

I'll post again when I have anything of substance to add - and, in the meantime, my apology for the inconvenience this is causing you.

AWA

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 3642916 posted 6:39 pm on May 6, 2008 (gmt 0)

Hmm, well, all my AdWords clients' orders are *way* down - hope it's just a coincidence, but I gotta wonder.

doctor gerlis

5+ Year Member



 
Msg#: 3642916 posted 7:34 pm on May 6, 2008 (gmt 0)

Thanks AWA

It is interesting that there are only a handful of posts here, yet 87 posts on the Adsense forum- I guess those guys think they are losing income so they are more likely to complain quickly. We are just spending money.

jkwilson78

10+ Year Member



 
Msg#: 3642916 posted 7:46 pm on May 6, 2008 (gmt 0)

netmeg,

My orders are way down as well. I've checked my sites and payment processors and everything seems to be working there.

I do see my ads for my search phrases.

Strange coincidence indeed.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 3642916 posted 7:48 pm on May 6, 2008 (gmt 0)

It is interesting that there are only a handful of posts here, yet 87 posts on the Adsense forum- I guess those guys think they are losing income so they are more likely to complain quickly. We are just spending money.

I'm sure it also has something to do with the fact that a Google rep had the courtesy to come here and acknowledge the situation and offer reassurance that it was being worked on, as opposed to the 'mushroom' status of publishers - who are (as usual) kept in the dark and fed - well, you know.

nomis5

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3642916 posted 7:52 pm on May 6, 2008 (gmt 0)

Well done AWA for notifying your people. Can you get on the phone and tell ASA to do the same in the Adsense forum. It really would help a whole pile to have some word from ASA about is happening / has happened.

Disgruntled from Adsense.

smallcompany

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3642916 posted 8:59 pm on May 6, 2008 (gmt 0)

AdWords isn't updating. AdSense isn't updating. No reports from Amazon this morning. Our cell phones are down here.

Some affiliate networks late with reporting, cannot pick links on other, reps not answering phone calls...









jkwilson78

10+ Year Member



 
Msg#: 3642916 posted 9:00 pm on May 6, 2008 (gmt 0)

Is anyone NOT experiencing a delay in stats?

I ask this because our sales are down significantly for the day and our server (we have uptime monitoring in place), payment processor, etc are working fine.

This is not normal day to day sales fluctuations.

I just wonder if some advertiser accounts were impacted and ads not shown for a number of hours instead of just a simple delay in reporting?

Just seems odd that sales would take a major hit the day stats are way behind so I'm curious to see if anyone has not seen their stats delayed.

qwik

5+ Year Member



 
Msg#: 3642916 posted 9:30 pm on May 6, 2008 (gmt 0)

Glad to see this thread.. I thought my site was slapped..

nodaclu

5+ Year Member



 
Msg#: 3642916 posted 12:00 am on May 7, 2008 (gmt 0)

Also seeing weird and/or no Adwords stats, but most importantly, I'm also seeing basically no sales either, when I normally average about 30 per day.

This seems like more then just a stats outage.

briggidere

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3642916 posted 2:03 am on May 7, 2008 (gmt 0)

our stats are being updated extremely slowly. No conversions showing even though we know they have come in hours ago.

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