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adwords down?
La_Valette




msg:3428284
 8:52 pm on Aug 21, 2007 (gmt 0)

Just getting this error message and a bunch of blank pages when I login:

Your billing information is temporarily unavailable.
At this time, we are unable to provide information regarding your billing information or history on either the Billing Preferences or Billing Summary pages. However, please note that you can still access information unrelated to billing from the menu at the top of any page within your account.

Thank you for your patience. Please check back soon for your updated billing information.

The information unrelated to billing doesn't work either... all tabs in the account aren't working...

[edited by: La_Valette at 8:53 pm (utc) on Aug. 21, 2007]

 

La_Valette




msg:3428290
 9:00 pm on Aug 21, 2007 (gmt 0)

The url at the top of the pages shows:

https://adwords.google.com/select/BillerUnreachable

just in case that means anything to anybody - doesn't make sense to me...

Fischerle




msg:3428298
 9:08 pm on Aug 21, 2007 (gmt 0)

I'm having the same problem, can't access my campaigns at all.

AdWordsAdvisor




msg:3428308
 9:20 pm on Aug 21, 2007 (gmt 0)

Thanks for the heads-up La_Valette and Fischerle - I'll certainly look into this.

AWA

limoshawn




msg:3428314
 9:24 pm on Aug 21, 2007 (gmt 0)

same here in US, 4:00 central time.

trinorthlighting




msg:3428315
 9:26 pm on Aug 21, 2007 (gmt 0)

Same here as well. Also Google check out does not seem to be charging and processing credit cards as well today.

AdWordsAdvisor




msg:3428318
 9:31 pm on Aug 21, 2007 (gmt 0)

A very quick update:

Yep, engineering is aware of the issue you describe, and is hard at work towards resolving it.

I strongly suspect that this'll be seen only by a small percentage of advertisers - and my apology to those who are.

I'll update you all as I learn more.

AWA

La_Valette




msg:3428320
 9:33 pm on Aug 21, 2007 (gmt 0)

AWA - Thanks for the update, hopefully it will be fixed soon...

Rehan




msg:3428336
 10:06 pm on Aug 21, 2007 (gmt 0)

It's down for me on one of my computers, but I can still access it from a different one...

poster_boy




msg:3428342
 10:12 pm on Aug 21, 2007 (gmt 0)

I'm seeing it here too...

West Coast, USA, 3:16pm PT

dazz




msg:3428351
 10:27 pm on Aug 21, 2007 (gmt 0)

here in the UK too...but now i see more people have the same problem i feel less worried!

holyearth




msg:3428364
 10:43 pm on Aug 21, 2007 (gmt 0)

I'm seeing the same thing ...

url says "/billerunreachable"

Kobayashi




msg:3428366
 10:45 pm on Aug 21, 2007 (gmt 0)

When I login it logs me in but instantly redirects to the Google homepage.

Chrispcritters




msg:3428372
 10:56 pm on Aug 21, 2007 (gmt 0)

Still seeing issues here.

Kobayashi




msg:3428388
 11:20 pm on Aug 21, 2007 (gmt 0)

Working now for me.

AdWordsAdvisor




msg:3428395
 11:25 pm on Aug 21, 2007 (gmt 0)

Working now for me.

Darn, you beat me to it Kobayashi. ;)

I think you all will be seeing things back to normal, soonish. Let me know, please, if not.

Thanks for the patience. I know it isn't fun when you can't get into your account.

AWA

La_Valette




msg:3428399
 11:28 pm on Aug 21, 2007 (gmt 0)

Working here. I'm at a Starbucks now, so hoping it still works when I go back to the office...

trinorthlighting




msg:3428456
 1:30 am on Aug 22, 2007 (gmt 0)

Working on our end, thanks AWA

AdWordsAdvisor




msg:3430852
 3:43 am on Aug 24, 2007 (gmt 0)

Working on our end, thanks AWA

A pleasure, trinorthlighting.

BTW, this thread is a good example of why I think this forum is so valuable to both WebmasterWorld members and to those of us at AdWords.

AWA

<edit> fixed typo </edit>

[edited by: AdWordsAdvisor at 3:44 am (utc) on Aug. 24, 2007]

AdWordsAdvisor




msg:3430858
 3:48 am on Aug 24, 2007 (gmt 0)

I'm at a Starbucks now, so hoping it still works when I go back to the office...

By the way, La_Valette, this was one of my favorite lines for the entire week. ;)

AWA

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