| 8:49 pm on Aug 20, 2007 (gmt 0)|
Thanks for the heads-up, JustGirl. I've just checked into this and can confirm that some advertisers are indeed seeing what you describe. Engineering is aware of the issue, and is working on it as a priority.
To set minds at ease for those affected, please know that no data has been has been lost - so once the issue is resolved, you'll be able to run reports and see the correct data.
<edit> fixed typo </edit>
[edited by: AdWordsAdvisor at 9:02 pm (utc) on Aug. 20, 2007]
| 1:02 pm on Aug 21, 2007 (gmt 0)|
Hi AWA. Thank you for the prompt response!
Will you let us know when this has been resolved? As of 9AM EST I am still having issues.
Could anyone combine this thread with the Cross-Report one?
It's the same issue.
[edited by: JustGirl at 1:03 pm (utc) on Aug. 21, 2007]
| 5:38 pm on Aug 21, 2007 (gmt 0)|
|Will you let us know when this has been resolved? ... |
I certainly will.
I just checked in with the tech team, and while a fix is not yet in place, I did learn of a useful work-around until the issue is resolved. Quoting the tech folks:
|Advertisers can retrieve the correct data by running a report containing only conversion columns (ie, no Click or Impression data, just Conversions, Transactions, etc.) |
To those of you who are experiencing this issue, I both apologize and thank you for your patience. ;)
| 7:08 pm on Aug 21, 2007 (gmt 0)|
I am also experiencing the same problem with adwords reporting. It shows that the sale value is $10 for each campaign.
I look forward to hear from AWA as soon as this issue is resolved.
| 4:23 am on Aug 24, 2007 (gmt 0)|
|I look forward to hear from AWA as soon as this issue is resolved. |
I'm going to go out on a limb here and say that this is now resolved. Please do let me know if you are not finding this to be the case.
Many thanks to all for their good-natured patience. ;)
| 7:49 am on Aug 24, 2007 (gmt 0)|
Sorry, but it seems that everything is not so good. After I saw your message this morning I started few reports where AOV data is included. I've already been waiting for more than an hour, and status of these reports still are "Pending". Such reports usually take 5-10 minutes to complete.
| 1:46 pm on Aug 24, 2007 (gmt 0)|
Thank You! AWA
The reports are working fine.
| 1:54 pm on Aug 24, 2007 (gmt 0)|
Mine seem to be fine. I downloaded them yesterday afternoon and revenue is what I expected it to be. =) Thanks AWA