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AdWords Editor problems
Permanently retrieving changes
sharewarepro




msg:3421571
 9:35 am on Aug 14, 2007 (gmt 0)

Hi all,

My AdWords Editor isn't working this morning. When I try to Get Recent Changes, the "download in progress" dialog pops up, but it sticks at "retrieving changes". Apparently forever.

I've tried different accounts, but the same thing happens.

Hopefully this is at the server side, and won't last long.

Anyone else seeing this?

 

irish_john




msg:3421801
 2:04 pm on Aug 14, 2007 (gmt 0)

I am having trouble download my account as well this morning. Its either getting stuck at the start or after about 10% of the way through.

netmeg




msg:3421907
 3:39 pm on Aug 14, 2007 (gmt 0)

You know what, I wonder if it has to do with the new access levels they've just instituted. When I logged into my account today, I saw this notice:

New! You can now assign three new access levels -- administrative, standard, and reports -- to other users in the account.
This new feature increases security by allowing only administrative access users to grant, modify, or remove account access of other users. Also, this feature maintains privacy by ensuring recipients get email communications appropriate to the user's access level.
If you are the primary administrator of this account, please take time now to set up access levels for all users in this account, as all users will have administrative access by default.

AdWordsAdvisor




msg:3421990
 4:58 pm on Aug 14, 2007 (gmt 0)

Hmmmm.

Let me ask around about this. More when I know more.

AWA

irish_john




msg:3422060
 6:13 pm on Aug 14, 2007 (gmt 0)

I got Error Number 87, while trying to do this earlier. Whatever that means.

TeiraConsulting




msg:3422230
 9:39 pm on Aug 14, 2007 (gmt 0)

Yes, i also had problems to get into my account today on AW Editor.

AdWordsAdvisor




msg:3422308
 11:55 pm on Aug 14, 2007 (gmt 0)

Back with a brief update - the issue at work here has been pinpointed and looks to be on track to be fully resolved shortly.

I'd guess that most folks who were seeing this will now be good to go - while those who are still having an issue will find things resolved soon. I hesitate to name an exact time, though, as I do so hate to be wrong - especially in public. ;)

To those who were prevented from using AE today, my apology.

AWA

sharewarepro




msg:3422733
 1:16 pm on Aug 15, 2007 (gmt 0)

Thanks AWA!

Mine seemed better yesterday, but is now very slow again.

Fingers crossed it will be fixed soon.

Thanks for looking into it.

poster_boy




msg:3425220
 12:29 am on Aug 18, 2007 (gmt 0)

Slightly off-topic, but I'm seeing 'Error #5' - "Adwords Editor tried to modify an item that no longer exists in the account."

I'm simply trying to download the latest version of the account. I'm not sure what AE is trying to modify, or how to resolve this error?

AdWordsAdvisor




msg:3430879
 4:34 am on Aug 24, 2007 (gmt 0)

Slightly off-topic, but I'm seeing 'Error #5' - "Adwords Editor tried to modify an item that no longer exists in the account."

I'm simply trying to download the latest version of the account. I'm not sure what AE is trying to modify, or how to resolve this error?

poster-boy - my apology. I completely missed this post until just now. Is this now working as expected, or are you still seeing the error you mentioned?

AWA

Moonhead




msg:3575008
 4:47 pm on Feb 14, 2008 (gmt 0)

I too have just tried to download the latest version of my account and recieved the Error #5 "adwords editor tried to modify an item that no longer exists in the account" . However I have just moved this account over to my MCC and have started to wonder whether or not this has had an affect

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