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Why is my card being declined?
rockface




msg:3394740
 7:21 pm on Jul 14, 2007 (gmt 0)

Like many others my Mastercard credit card is being declined. I tried more then 6 times in the day and got the same message. I called my bank and they told me that there is no issue with my card and that when Google contacts the bank to make a charge on the card, the 3 digit CVC number they get for authentication from Google is wrong.

I have checked and double checked the number, just in case I was blind not to have typed it correctly and its always 100% correct. The same card and same numbers work perfectly online with other merchants like ebay and paypal.

I have written to Google adwords support through the adword site and await their reply.

What is the matter here? I don't have any other bank's card, though I tried another older card just to test, but that didn't work either.

Why is google's service quality so poor? This issue seems to be a constant plague that has not been resolved.

What do I do? :(

 

Patzcool




msg:3395073
 1:32 pm on Jul 15, 2007 (gmt 0)

Me too.. and my Impression turn from million to zero in another account..
Better we wait and see..
It happen not in this time only, and many people got it too...
Sometimes they send an email ,G fix the problem but sometimes G ban them.
I don't know what happen with G, another forum said this is only a glitch..
Until now I don't send any email to them because I scare if my account be ban by G..
Anyone have an Idea for this situation?

rockface




msg:3395094
 2:07 pm on Jul 15, 2007 (gmt 0)

I don't understand how I can be banned when I haven't started a campaign. If that be the case then, there is little chance I can ever run a G campaign.

Patzcool




msg:3395137
 3:38 pm on Jul 15, 2007 (gmt 0)

Yeah, maybe in your case it just a glitch.

You can send G an email and ask them to review the problem in your account.

But if you have more than one account and they have the same problem, maybe one of your account can be ban by G.

It happened with a lot of my friend: credit declined, zero impression, and then banned.

Now they just wait and see what happen next.

Weird.

UnitedRigo




msg:3395221
 5:38 pm on Jul 15, 2007 (gmt 0)

The same exact thing was happening to my cc for a wile. I had to switch to another cc. Also, ask your bank for the highest security clearance as this seems to help. My bank also said that Google was not passing the required 3-digit code on the back of the card and that was the probelm.

[edited by: UnitedRigo at 5:39 pm (utc) on July 15, 2007]

rockface




msg:3395269
 7:33 pm on Jul 15, 2007 (gmt 0)

I am in India. Banks follow rules strictly as a matter of legal compliance so that they don't have to face the stick.

I'll try calling G tomorrow. Seems like they have done a perfect googly this time.

Patzcool




msg:3395416
 12:40 am on Jul 16, 2007 (gmt 0)

Rockface, I'm waiting for your information..
Please confirm us if you already have some solution.
Good Luck.

rockface




msg:3395594
 7:22 am on Jul 16, 2007 (gmt 0)

I spoke to G and they only gave me an email to fwd my problem to the concerned person and then he will get in touch with Dublin.

I tried again and the problem persists and I amkinda losing patience. I expect better quality of service from G

King_Fisher




msg:3395602
 7:50 am on Jul 16, 2007 (gmt 0)

Had the same problem with cc and changed over to a debit card and
have had no further problem.

rockface




msg:3395813
 2:17 pm on Jul 16, 2007 (gmt 0)

there is no debit card option for my country :(

so no far there is no remedy.

i should start sending more emails so that it escalates

netmeg




msg:3395836
 2:39 pm on Jul 16, 2007 (gmt 0)

I was constantly having credit card problems with Google - and they always seem to have happened on weekends, when I couldn't raise anyone, too. In every case, there was nothing wrong with my clients' credit cards, and no explanation. I believe that's why Google put in the backup credit card option. If your AdWords campaign is vital to your business, then it might be worth getting another card for backup. I ended up putting all my clients who qualified on invoice terms; much smoother that way.

Patzcool




msg:3396424
 1:12 am on Jul 17, 2007 (gmt 0)

Rockface, some of my friend change the payment method from prepaid into postpaid.
They said it work...
But if your payment was postpaid allready, I dunno what's wrong with G..

I want to try to make another account with a different CC, different email and name, with postpaid method.. I dunno it will work or not...

rockface




msg:3399306
 6:38 pm on Jul 19, 2007 (gmt 0)

The final result is that neither could Google solve my problem nor could my bank. As I am caught in the middle, its a no go for me.

I do recommend to that everyone use the google live chat. Its much better then endlessly waiting for email replies that never come.

As for me, its all over before it started. I don't have another card, so I don't see where this will go. Strangely, my card works with every other online merchant

rockface




msg:3402990
 12:00 pm on Jul 24, 2007 (gmt 0)

Finally, after over a week of frustration and my card bearing the brunt of criticism, due to which I got a new card (that was also declined) has Google admitted that have some technical faults in their system.

If only they had accepted this earlier and saved me the trouble. As companies grow big and sales no longer come from few retail clients, the common habit tends to be a decline in customer satisfaction/servicing for small clients.

Had it been a major account holder that contributed a certain % to their bottomlines, I am sure the system would have been overhauled overnight.

Is it time for a regulator?

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