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2006-12-09: Is adwords down?

 6:45 pm on Dec 9, 2006 (gmt 0)

Everytime I login to my account ( Client Center) I get a message "Your billing information is temporarily unavailable.

At this time, we are unable to provide information regarding your billing information or history on either the Billing Preferences or Billing Summary pages. However, please note that you can still access information unrelated to billing from the menu at the top of any page within your account.

Thank you for your patience. Please check back soon for your updated billing information. "

Anyone else seeing this?



 6:48 pm on Dec 9, 2006 (gmt 0)

i see it too....


 6:49 pm on Dec 9, 2006 (gmt 0)

I see it too. I almost fainted when I saw it ;) But if other people are getting it also, then I guess I can relax (a little).


 6:51 pm on Dec 9, 2006 (gmt 0)



 6:53 pm on Dec 9, 2006 (gmt 0)

Same here. I do know there is maintenance on the Adsense side today...


 6:53 pm on Dec 9, 2006 (gmt 0)

Whew! I am relieved too. I was running through many horror scenarios here! Card maxed out , too many clicks to manage etc

I hope it comes back up soon.

Thanks for the response. Does the phone support work on Saturdays?


 6:57 pm on Dec 9, 2006 (gmt 0)

Phew, nice to see that everyone is having the same problem I am.


 6:59 pm on Dec 9, 2006 (gmt 0)

OK, let's have a look if it's a local or a global thing.
I am in Holland.


 6:59 pm on Dec 9, 2006 (gmt 0)

the billing message is very ominous. They should have just put the generic adwords message.


 7:01 pm on Dec 9, 2006 (gmt 0)

I'm in Poland. So if it's not global, it's at least European.

The Adsense interface seems to be acting up as well. The overview doesn't work for me.

Did someone forget to put the sites offline during maintenance?

[edited by: mykel79 at 7:03 pm (utc) on Dec. 9, 2006]


 7:02 pm on Dec 9, 2006 (gmt 0)

Im in the US East coast. So it maybe global


 7:04 pm on Dec 9, 2006 (gmt 0)

Hey, they just removed the new image "Ads by Google" that I saw a moment ago.


 7:05 pm on Dec 9, 2006 (gmt 0)

Yesterday at about 11am PST our account (thousands of clicks a day) stopped sending traffic for no apparent reason (none that was aparent in the Google account interface)

Then last night from 12 to 1 it started working again and then at 1am traffic stopped again.

Now I am also seeing this billing alert - has anyone else noticed that their traffic went offline prior to this alert? Does anyone have an explanation from a Google Rep as to what is happening (No need to point out the obvious - sales are way down).


 7:16 pm on Dec 9, 2006 (gmt 0)


Had that once (not now). Your account is probably under manual review. It will only work for an hour or so a day until a Google employee has a look at it. And of course that will be when the weekends over. I feel your pain, it happened to me over a long weekend.


 7:23 pm on Dec 9, 2006 (gmt 0)

Just call them up and ask them what's happening. Oh wait, they dont have weekend support. I guess they cant afford to pay a weekend staff. What a joke.


 7:29 pm on Dec 9, 2006 (gmt 0)

It's a global thing I think....

Our traffic pretty much hit the wall last night at 4pm PST. Couple clicks after that, but not much.

Last weekend we were down for all of Sunday with no explanation....just "you've exceeded your budget" which was a bunk generic message.


 7:34 pm on Dec 9, 2006 (gmt 0)

Same thing here. Must be global. Just went down a few minutes ago here, but ads are still live.


 7:39 pm on Dec 9, 2006 (gmt 0)

They are doing maintenance on the adsense side of the house from 10am PST (Google Time) for 4 hours. So adwords users might see some interruption.



 7:41 pm on Dec 9, 2006 (gmt 0)

yea I got it currently, for some reason you can get to the report interface but requesting a report for the days performance results in an empty table, so either the reporting servers are down for maintanence or down by accident.


 7:42 pm on Dec 9, 2006 (gmt 0)

I just want to break out two issues that seem to be happening.

1) Account management is down with billing alert (but your ads are still running)

2) Account management is down with billing alert and your ads are no longer running (or are running intermediatley)

How many people are in the second category? If not many then maybe it does mean a manual review of the account. What might that mean? Never good.


 7:43 pm on Dec 9, 2006 (gmt 0)

Its the adsense maintenance causing this, we are down on the adsense side as well, but ads are still displaying...


 8:03 pm on Dec 9, 2006 (gmt 0)

I'm back in.

My location: West Coast, USA.


 8:05 pm on Dec 9, 2006 (gmt 0)

My account is back too. US East Coast


 11:41 pm on Dec 9, 2006 (gmt 0)

They changed the "Ads by Google" logo on some ads, check it out on the verical banner on my site.

The "Google" is a graphic now.

[edited by: encyclo at 11:45 pm (utc) on Dec. 9, 2006]
[edit reason] specifics, see TOS [webmasterworld.com] [/edit]

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