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I am sick and tired of the constant change
toddb




msg:3132226
 8:57 pm on Oct 23, 2006 (gmt 0)

Google recently opened up some keywords that had not been open to advertising. I thought, wow! cool. No idea how the long they had allowed this but did know for sure it was not available before. I spent several weeks tweaking, adding keywords and fighting the crazy minimum bids etc to finally make a usable set of keywords and moneitze the traffic for Google and for me.

You guessed it. It was a test by Google or they decided to just change it back to the old system after a few months.

Do I blame myself as they never announced this change? They hardly ever announce changes so this does not apply. Do I blame Google? They change so much all the time that maybe I just need to quit expanding or goofing with them.

I might be burning out as before all I saw was opportunity and now I just see the possibility of new pain and wasted time.

 

sailorjwd




msg:3132272
 9:27 pm on Oct 23, 2006 (gmt 0)

I've had to pretty much give up on adwords daily fiddling. Don't have the time anymore.

When they came out with that little icon that tells you if the ads are showing - that was the last straw.

Keywords that are 'active' and getting a few impressions have an icon message the says the CPC is below the min. What the f? If cpc is below min then why are they marked as active?

This has turned into absolutely the worst ad system ever... even worse than about.com's system when it existed. I can't imagine delivering such as piece of poo to my users, since I'm not a monopoly, i'd be fired on the spot.

Aaahhh, now I feel better.

ps.. and, 20% of the time the system crashes when saving data.

It is so slow that I get a cup of coffee between saves.

Half the features work half the time.

Forget about using the keyword tool and picking 20 keywords - you get knocked out and can't login for 10 minutes unless you kill all your cookies.

toddb




msg:3132423
 12:47 am on Oct 24, 2006 (gmt 0)

Not to just rant but ::rant:: also why is it they cannot fix the budget feature? Why has it been broken for over 3 years that I know of?

RhinoFish




msg:3132933
 1:27 pm on Oct 24, 2006 (gmt 0)

"system crashes 20% of the time"?

wow, these posts seem like they're from some universe completely opposite of mine... an anti-universe... maybe G has me on a special pipe to the good stuff... hehee.

AdWordsAdvisor




msg:3133446
 6:40 pm on Oct 24, 2006 (gmt 0)

...ps.. and, 20% of the time the system crashes when saving data.

It is so slow that I get a cup of coffee between saves.

Half the features work half the time...

wow, these posts seem like they're from some universe completely opposite of mine...

An interesting observation. I think we may all 'suffer' from a very human tendency to think that if something is happening to us, it must be happening to everyone.

As an example, I've seen many an email in which an advertiser can't log in - and assumes it must be a system issue occuring in all accounts. Most often, though, this turns out not the case. Usually, such things turn out to be one-off issues associated with particular machines, older OS versions, outdated browser versions, changed security settings, cache/cookies, and etc.

AWA

<edit> fixed quote and typo </edit>

[edited by: AdWordsAdvisor at 6:46 pm (utc) on Oct. 24, 2006]

jbgilbert




msg:3133498
 7:23 pm on Oct 24, 2006 (gmt 0)

Sailor and AWA,

Can't support your rant, but I have to tell you that there ACTUALLY is some truth to this:

... 20% of the time the system crashes when saving data. and
It is so slow that I get a cup of coffee between saves.

- Not 20%, but more than it should be
- Slow, slow, slow ( not get a cup of coffe slow, but slow enough to make it difficult to manage more than one account )

Roolio




msg:3133503
 7:29 pm on Oct 24, 2006 (gmt 0)

20% of the time the system crashes when saving data

This is happening to me also. Although 20% is a bit overreacted I think. It happens sometimes in my case.

Forget about using the keyword tool and picking 20 keywords - you get knocked out and can't login for 10 minutes unless you kill all your cookies

Something like this also happens to me from time to time, I don't get kicked out but I'm getting some sort of search error. Sometimes i can pick as much keywords as I want, and sometimes it "can't find" anything for the most obvious common keywords. When I come back later it suddenly finds keywords for the exact same searches. Very odd.

[edited by: Roolio at 7:31 pm (utc) on Oct. 24, 2006]

sailorjwd




msg:3133892
 2:30 am on Oct 25, 2006 (gmt 0)

It is definitely between 10 and 20%.

Take note AWA - i'm not exagerating much.. been using your system since early days.

Today, for instance... i go in and modify a bunch of bids. Poke around here poke around there. Then I go to change the content bid setting on several ad groups as once... Bingo, I get the nasty crash message that says your engineers have been notified.

All my software is up to date. Software is my business so I know what I'm doin (somewhat).

Other time today I saved some changes with an ad group and was brought out to the top level campaing managment screen.

And don't tell me you can click a whole bunch of keywords in the keywords tool and not get knocked out when trying to save. I talked to support and they say to always copy and paste the selected keyword list before trying to save.

And don't get me started again on your stupid keyword diagnostic icon... Active keywords - ohhh sorry - they aren't REALLY active they just look like they're active.

jecasc




msg:3134047
 7:00 am on Oct 25, 2006 (gmt 0)

I wonder that Adwords has not been closed down like all the other gambling sites recently. Because thats what it has become in my opinion: gambling. You pour a lot of time and money into the system and then in the morning when you wake up you can have a look if you have won the Adwords lottery and your adwords are still running or if your minimum bid has been raised to 8$ or something.

Minimum bids are raised without further notice. Keywords get deactivated because you were bidding only 38 Cent and the minimum bid gets raised to $40 Cent. And you are loosing money because your ads don't show. Would it be so hard to write an email 48 hours in advance: "Your minimum bid will be raised, please adjust your bids if you don't want your keywords to be deactivated". But that would spoil the surprise - wouldn't it.

Or you receive an email that your ad that had been running for three years has been deactivated because the "description URL" does not match. And the list goes on and on.

I recently found some old posts on webmasterworld where people were complaining that Overture had raised the minimum bid to 10 Cent. Good old times, they'll never come back...

toddb




msg:3134393
 2:34 pm on Oct 25, 2006 (gmt 0)

Sailor wrote "Other time today I saved some changes with an ad group and was brought out to the top level campaing managment screen."

This happens a lot to me but is pretty benign. Just hit the back button and try again.

Anyone else notice that Google can search the entire web for qwerty in .02 seconds but can't search my adwords account in less then 30 seconds. It is a bit better now but for a while we told employees to keep lists of where stuff was as the search was almost useless.

flanker23




msg:3134667
 6:06 pm on Oct 25, 2006 (gmt 0)

Why do you all bother? as an affiliate G decided they didn't want my $40k per year anymore (a drop in the ocean to the mighty G i know). $5 & $10 bids, you know the story, it hit me overnight and it was painful but do you know what? I have rebuilt my life with MSN & Yahoo and making money again. MSN in particular I find very good, seems to be built around the best bits of G but stable and predictable and they WANT MY BUSINESS! so Im happy to promote them and yes, there search figures are not that of G's but they are growing all the time and it converts well. Dont waste your time on trying to meet their requirements - just take your advertising dollar elsewhere. They can rise just as quickly as they grew and they may just be begging for us back one day, after all, its advertisers like us that made them what they are right?

RhinoFish




msg:3135512
 1:09 pm on Oct 26, 2006 (gmt 0)

in time, I think Y & M will add quality scoring like G has done...

jbgilbert




msg:3135561
 1:46 pm on Oct 26, 2006 (gmt 0)

I was actually hoping this would not turn into a rant session, because some of the original reported problems in Adwords do exist. And, calls to them are not getting enough attention, so nothing (as far as I can see) is being done.

If AWA does ever come back to this thread, he would do well to at least listen when more than one of us is saying:

... A good percentage of the time the system crashes when saving data. Actually it just responds with a message that the save did not process.

AND

... It has been way too slow ever since the last Saturday maintenance. It is making it very difficult to manage more than one account.


sailorjwd




msg:3135816
 5:40 pm on Oct 26, 2006 (gmt 0)

See that! Squeaky wheels get greased.

I used the Adwords interface for 3 straight hours this morning and not one single hiccup occurred. (new adgroups moving keywords, copying adtext, bulk changes of CPC, etc)

And it wasn't too slow either.

AWA, thanks for fixing this so quickly! ;)

jbgilbert




msg:3135838
 5:58 pm on Oct 26, 2006 (gmt 0)

Sailor... wait

Don't give too many kudos to AWA just yet. I'm very happy it's all great for you, but it's still an issue over here.

humblebeginnings




msg:3135860
 6:18 pm on Oct 26, 2006 (gmt 0)

An interesting observation. I think we may all 'suffer' from a very human tendency to think that if something is happening to us, it must be happening to everyone.

I can't agree with that. Sailor doesn't state he believes this is happening to everyone. To me it looks like he is just describing his situation.

I also believe that if the trouble doesn't happen to all of us, or even if the trouble happens to just a few of us, that doesn't prove that the system is OK and that the errors are just isolated incidents.

sailorjwd




msg:3135902
 6:52 pm on Oct 26, 2006 (gmt 0)

Right humble.

It is sunny day here in MD and that is all that matters to me.

I suspect it is raining somewhere though.

RhinoFish




msg:3136910
 2:01 pm on Oct 27, 2006 (gmt 0)

if there's still a problem, it needs more detail described here. it took me a few posts to understand the problem being reported is in the adwords (offline) editor (I usually work live in the online interface). so if there's still a problem, and you want attention, i'd suggest details be posted.

fischermx




msg:3137795
 5:26 am on Oct 28, 2006 (gmt 0)

I'm starting to suspect they have such thing like the "miserable user" plugin for vBulletin implemented in adwords, hehe.

jbgilbert




msg:3139946
 4:28 pm on Oct 30, 2006 (gmt 0)

Let's get this thread back on topic......

AWA, Please note the two problems that initiated this thread -- THEY ARE REAL

... A good percentage of the time the system crashes when saving data. Actually it just responds with a message that the save did not process.

AND

... It has been way too slow ever since the last Saturday maintenance (around Oct 21st). It is making it very difficult to manage more than one account.

I have personally reported this to my rep, but the engineers just keep asking me more and more and more and more questions.

They should be able to tell from this thread that I am not the only one with the issue, so they may be more willing to debug the problem without trying to debug my machine.

hdpt00




msg:3140260
 9:27 pm on Oct 30, 2006 (gmt 0)

I get logged out like every 30 seconds. After 30 mins of using keyword tool it stops working.

Also, AWA please look at [webmasterworld.com...]

How many PhDs does it take nowadays? Sheesh.

AdWordsAdvisor




msg:3140469
 12:58 am on Oct 31, 2006 (gmt 0)

AWA, Please note the two problems that initiated this thread -- THEY ARE REAL...

So noted, and I have been exploring this as time allows.

They should be able to tell from this thread that I am not the only one with the issue...

Of the folks in this thread who are experiencing occasional-to-frequent 'crashes' and system slowness, may I ask that you either contact AdWords support with the particulars of your case, or that you reply here with an approximation of the number of Ad Groups and Keywords in the affected accounts?

Many thanks!

Also, AWA please look at [webmasterworld.com...]

Yes, also looking into this.

AWA

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