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Google Ads + Unpaid Bill = Blacklist
giantb




msg:3101467
 6:56 am on Sep 29, 2006 (gmt 0)

Background: I'm helping a small business with ppc. They did Google Ads before me and it was ok, not enough ROI toward the end, I presume due to lack of sustained keyword research. Her take is Google did something wrong (forgot what).

Issue: She has unpaid balance of a few hundred dollars to Google Ads. She may pay it, I hope so, but I can't make her do so, and just in case, I want to know if she would be blacklisted by Google in some way for an unpaid Google Ads invoice.

I want to help her with ppc, which I think she has to do almost entirely though Google Ads. Will Google punish her for an unpaid invoice? Should I do Yahoo? If anybody dealt with something wacky like this/knows about how this goes down, I'd appreciate the info.

 

walkman




msg:3101471
 7:09 am on Sep 29, 2006 (gmt 0)

no. According to google, and common sense, they are different departments so unpaid bills do not, or should not result in penalties.

giantb




msg:3101484
 7:24 am on Sep 29, 2006 (gmt 0)

Thanks for the info Walkman. I feel better now.

idolw




msg:3101519
 8:07 am on Sep 29, 2006 (gmt 0)

force her to pay, giantb.
these unpaid bills make CPC higher and affect all of us.

Green_Grass




msg:3101616
 9:33 am on Sep 29, 2006 (gmt 0)

Walkman

Just to clarify. You mean we can avoid paying Google adWords invoices and then stay dormant for a few months and then start all over again with No penalties.

I better get down to it. Like a fool, I am paying all these bl*** invoices on time every time.

trillianjedi




msg:3101621
 9:40 am on Sep 29, 2006 (gmt 0)

start all over again with No penalties

Under a different name, probably.

Might only work 3 or 4 times though.

I wouldn't recommend it.

trannack




msg:3101683
 10:59 am on Sep 29, 2006 (gmt 0)

I would have thought that anyone with an unpaid bill with google is walking a very thin line. I wouldn't risk avoiding paying this bill. The future repercussions could be horrendous for her business. It is quite normal for any business to blacklist a person who does not settle his/her bills. Why would Google be any different? Regarding Yahoo. Surely the general thought is that Google provides much better traffic. Worth trying to resolve the issue IMHO.

idolw




msg:3101686
 11:06 am on Sep 29, 2006 (gmt 0)

i don't care about the idiot ruining their own business.
i do care about higher CPC only because the idiot did not pay. service provider must raise their prices to make up for the loss and i have to pay it.

force her to pay immediately, giantb.

ScottG13




msg:3101895
 2:01 pm on Sep 29, 2006 (gmt 0)

Step 1: Blame Google and don't pay bills.
Step 2: ...
Step 3: Profit!

netmeg




msg:3102027
 3:41 pm on Sep 29, 2006 (gmt 0)

Yea well.

At one point, I had a client with an unpaid bill, and Google turned off ALL MY OTHER CLIENT CAMPAIGNS whilst negotiating with the laggard one. There was no relation between any of these clients other than that they all sit on my servers (I hosted them all) and I was managing them all - separately, with different addresses in different cities, different contact names, and different credit cards. AND it took me over two weeks to find out what was going on - finally someone came back to me and told me that it was assumed all the clients were somehow related. Hopefully Google doesn't still work this way; I haven't had anyone bomb out like that since. (This was a while ago)

The moral of the story is, make sure your clients pay their bills, or else drop 'em - FAST.

walkman




msg:3102227
 5:35 pm on Sep 29, 2006 (gmt 0)

ooops....I meant her SERPS will not be penalized. My bad for not reading carefully enough

souffle




msg:3104711
 11:51 pm on Oct 1, 2006 (gmt 0)

google should go by domain name instead of user name. so basicly if you dont pay your bill google should block the domain name and not the user name.

stidj




msg:3104926
 6:17 am on Oct 2, 2006 (gmt 0)

netmeg your story is not unique!

I've read about similar things, they're like communists.

They will blacklist your IP and ban all of your other accounts even though the other account has nothing to do with you.

I've read so many horror stories.

From my talking with a lot of others you're lucky if you're still with Google.

I've seen huge customers tossed to the side like you because of small unintentional mistakes or things their customers did or JUST BECAUSE...

I thought this stuff was all fake but I've been through hell with Google and let me tell you they don't give a sh*t

AdWordsAdvisor




msg:3105533
 4:47 pm on Oct 2, 2006 (gmt 0)

I've seen huge customers tossed to the side like you because of small unintentional mistakes or things their customers did or JUST BECAUSE...

Just to speak to this briefly, from this side of the street: much of Google's income comes from AdWords advertising, as is well known - and it is not to anyone's advantage to 'toss aside' advertisers without an excellent reason for doing so.

Put another way, when and if advertisers are 'let go', it is done for excellent reasons - and in most cases after repeated warnings.

AWA

stidj




msg:3105552
 4:59 pm on Oct 2, 2006 (gmt 0)

AdWordsAdvisor

I agree with the premise of what you say but so many people are sick of Google and unfortunately in my dealings and the others I've spoken to, from our side of the fence we're upset frustated and disgusted at Google AdWords. You guys have become too big, too arrogant and uncaring for the masses.

I realize you work for Google and you sound nice, but you're probably the only one who cares at least when it comes to the people I've had contact with.

Everyone I speak with sounds so nice but it's obvious they don't care and that they will toss away advertisers without repeated warnings because remember this is all in the TOS essentially!

trannack




msg:3105693
 6:53 pm on Oct 2, 2006 (gmt 0)

AWA - interested to hear your response to the above. As someone about to embark on a MCC account, it has put huge questions in my mind. What happens if I have a customer who doesn't pay - how do Google react to me and my other accounts?

I know over recent months Google have had quite an ear bashing, but I do think that half of the problems and whines would and could be avoided with a little more communication. Perhaps a friendly email telling people that that unless they improve tha quality of their sites in a specified period of time they will be affected by massive price hikes. Or an indication to the problems with the sites that have caused the price hikes.

I know it all takes time and man power - but hey, this is Google we're talking about, not a one man band working out of their garage!

No disrespect to you intended - I know you are probably just reiterating what you are able to. :)

eWhisper




msg:3105760
 7:20 pm on Oct 2, 2006 (gmt 0)

I'm not one to jump into these discussions often (I'm still trying to get a simple API change...); however, I very much disagree with previous posts on Google's commitment to advertisers.

Google is 6k+ employees (I've lost count, could be more).
Yes, there are some who are arrogant.
Yes, there are others who just goto a job everyday.
However, the vast majority of them do a great job of assisting advertisers and genuinely like what they are doing.It's one of the few large companies where I like the almost everyone I meet there (and I've met many people there).

Sometimes finance, management, and reps disagree on how to handle a situation. But (and I know details of people tossed out of the program as well) often when the decision happens to not allow one to advertise - there are many deciding factors and its not just on a whim.

I would not be afraid of advertising with Google, extending one's relationship with Google, nor approaching them with a question before you implement it.

Just like most companies - Google is made up of individuals. Be reasonable, don't approach them like a mass company, just treat reps like people and you'll be amazed how responsive they are.

netmeg




msg:3105791
 7:49 pm on Oct 2, 2006 (gmt 0)

Let me reiterate that Google *did* disassociate my non-paying account from my other accounts, and everything got restored within a couple of weeks, and that this happened maybe 18 or so months ago. It was a pain while it was going on, but it did get straightened out, and the situation hasn't come up since, so I have no idea if it could happen again; I'm hoping not. My overwhelming impression was that it was a glitch, and not a policy decision or someone wanting to toss me or my clients out of the program.

My main point was if you have a client who is not paying Google for whatever reason, it may not be in your best interests to keep him in your MCC or as a client yourself.

DamonHD




msg:3105860
 8:47 pm on Oct 2, 2006 (gmt 0)

Hi,

I really think that anyone STUPID enough to deliberatly not not pay G is not someone you want a business relationship since if they're prepared to play dishonestly with a huge firm with tentacles all over the place and that thrives on sharing information, how are they going to play with you?

Trying to defraud G has to rate as some kind of automatic entry for a business "Darwin Award" for trying to remove yourself from the business "gene pool".

Why not try to defraud the Inland Revenue and the Mafia on the same day too? %-P

Rgds

Damon

stidj




msg:3105928
 10:04 pm on Oct 2, 2006 (gmt 0)

eWhisper I wish I had the experience you are describing.

Perhaps I should create a new thread detailing my chats, phone calls, e-mails etc.. for a period of weeks trying to get my accounts reinstated and it will also show I was treating the Google employees like people.

The treatment speaks for itself and I only wish I had the good experience of someone like you!

If you look at my thread about being suspended AWA didn't respond.
He must know very well it's Google's policies to seek vengeance......

Here is their only response after 1+ month of desperately trying to resolve my issues and being promised call backs from supervisors etc....

There's another thread with someone also trying to get their issues resolved for weeks with no results.

"In addition, please note that our Support Team is unable to resolve the
issue with your account. While we understand your frustration, please
refrain from repeatedly contacting our team.
Thank you for your cooperation. "

trannack




msg:3106450
 7:20 am on Oct 3, 2006 (gmt 0)

eWhisper, whilst I would love to be in your position, and have the same feelings and regards for Adwords as you do, it is posts like the one above that make me so very concerned. If these posts were few and far between I would assume that they were a rarity - however they are not. I too have experience of non returned phone calls, promises of investigation, etc etc. Only recently there was a problem with my account that resulted in an email from Adwords stating that there was a problem affecting some, but not all advertisers. That was it. tough luck for me I guess!

Green_Grass




msg:3109803
 4:43 pm on Oct 5, 2006 (gmt 0)

Stidj you wrote :

There's another thread with someone also trying to get their issues resolved for weeks with no results.

"In addition, please note that our Support Team is unable to resolve the
issue with your account. While we understand your frustration, please
refrain from repeatedly contacting our team.
Thank you for your cooperation. "
------------------------------------------------------------------

As you have mentioned in your other posts, you tried to cheat Google adWords by using 'unlimited' coupons bought from ebay when you knew that promotional coupons were only for a trial period and value. It is not surprising that G has decided to BAN you rather than risk the problem again. You must have used up lot of free credit for them to take such a step. It is not very fair on your part to now RANT against them.

All you previous threads on WW are on HOLD. We can guess why.
[webmasterworld.com...]
[webmasterworld.com...]

Personally, I have found them very responsive and professional in their approach. This is not to say that I agree with all they say but they do put forward their point of view very politely.

IMHO it is time for you to move on.....


HappyMomAnna




msg:3125251
 7:47 am on Oct 18, 2006 (gmt 0)

I have never had an issue with Google or Adwords. Every question I have ever asked was answered quickly and problems resolved.

Of course, I am the type who reports myself the two times I have accidentally clicked on one of my ad's. I have found honesty and paying my bills generally gets me the help I need.

I have several rental properties and I know that when I don't pay the garbage bill at one property the garbage isn't picked up at the other properties until my account is settled...doesn't matter if my renters pay rent... I am the landlord--owner and to the garbage company its all the same.......

[edited by: HappyMomAnna at 7:48 am (utc) on Oct. 18, 2006]

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