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Transfer of unpaid earnings to new account
How long does it take?
frakilk




msg:4600971
 10:45 pm on Aug 10, 2013 (gmt 0)

Hope someone can be of a help with this. In January I changed my country of business. I was advised by Adsense to open a new account as it wasn't possible to change address within my account. The opening of the new account went smoothly however I am confused as to how to get the unpaid earnings from my old account transferred to my new account. I will bold the parts of their emails that have me confused:

"For tax and security reasons, we are unable to change the country listed in your AdSense account. Therefore, you値l need to submit a new application with your updated mailing address and we値l eventually close your existing account. Once your original account has been closed, we値l transfer your unpaid earnings."

"To help ease this transition, you won稚 have to close your existing account prior to submitting a new application. However, please note that we won稚 be able to transfer your unpaid earnings until your original account has been closed."


It is now eight months later and my old account still remains open with unpaid earnings still sitting within it. I placed a self-hold on the account when creating a new one but don't want to remove the hold now as I don't want the unpaid earnings going into my old bank account.

Does anyone know how long it takes for Adsense to close an old account or do I have to initiate the closure? I'm really stumped at this point as there seems to be no communication from their end :/ Thanks.

 

jbayabas




msg:4600974
 11:19 pm on Aug 10, 2013 (gmt 0)

I believe you need to initiate the closure under Account Settings >> Account Information >> Close Account.

frakilk




msg:4601037
 9:28 am on Aug 11, 2013 (gmt 0)

Hi jbayabas, there is a cancel account link under Account Settings. When I click it it says on the next page:
In order to cancel your account, you must fix the issues listed below.
No account holds: Your account currently has a payment hold. Remove any payment holds.

That brings me back to my original problem i.e. not wanting to release into my old bank account.

blairsp




msg:4601055
 12:49 pm on Aug 11, 2013 (gmt 0)

can you not simply change the bank details to your new one on your OLD ADSENSE account. Then close the account? Why do you want them transferred rather than paid to you?

jbayabas




msg:4601057
 1:04 pm on Aug 11, 2013 (gmt 0)

This may be a special case due to your country of origin. You need to contact google directly by replying to the email you received above. Have you done so already?

Or you can do what Blair suggested by just updating your bank details.

frakilk




msg:4601112
 6:52 pm on Aug 11, 2013 (gmt 0)

can you not simply change the bank details to your new one on your OLD ADSENSE account.
I can't do this because my new bank account is in a different country.

You need to contact google directly by replying to the email you received above. Have you done so already?
They say in their mail "We are unable to respond to replies sent directly to this e-mail address." I've tried posting on the Adsense Google group but no reply.

Thanks for the replies so far.

jbayabas




msg:4601115
 7:25 pm on Aug 11, 2013 (gmt 0)

Try using this form:

https://support.google.com/adsense/contact/change_country

frakilk




msg:4601118
 7:57 pm on Aug 11, 2013 (gmt 0)

Thanks however I'm guessing following the directions in that link would cancel my old Adsense account but the earnings would still be sent to my old bank account.

jbayabas




msg:4601120
 8:08 pm on Aug 11, 2013 (gmt 0)

Per google's instruction, they'll work with you. This form will give you a ticket ID, which you can reply for additional instruction or concern you may have.

We apologize for the inconvenience. If the above conditions apply to you, we値l be happy to work with you to close your existing account and open a new account with your new address. Please fill out the form...

jbayabas




msg:4601127
 8:16 pm on Aug 11, 2013 (gmt 0)

Hold on, how did you received the above email?

frakilk




msg:4601128
 8:33 pm on Aug 11, 2013 (gmt 0)

That's funny, when I followed the link you sent me it sent me to this page:
https://support.google.com/adsense/answer/9914?rd=1
I was wondering why you mentioned 'form' when I didn't see one. Now I know why.
Regarding the form I'm pretty sure I already filled out that when I began the process of changing country at the beginning of the year.

jbayabas




msg:4601130
 8:46 pm on Aug 11, 2013 (gmt 0)

So when you filled out the form, you didn't received a ticket id? That's very strange. Google will only reply with an appropriate issue id. Are you sure thats the same form?

8 months is a long wait. Changing a country / closing account should not take that long.

frakilk




msg:4601134
 9:01 pm on Aug 11, 2013 (gmt 0)

There was no ticket id. I just assumed that after 90 days or so they would close the account. Quite confusing overall.

jbayabas




msg:4601135
 9:16 pm on Aug 11, 2013 (gmt 0)

How does google know to close your old account when your new account is not connected with the old one? Does your new account have the same pub id as the old one?

frakilk




msg:4601160
 12:38 am on Aug 12, 2013 (gmt 0)

I presume their system knows which accounts are linked in some way. I thought this part of their email implies this:
For tax and security reasons, we are unable to change the country listed in your AdSense account. Therefore, you値l need to submit a new application with your updated mailing address and we値l eventually close your existing account. Once your original account has been closed, we値l transfer your unpaid earnings.

The pub ID is different for the two accounts.
I appreciate your messages jbayabas!

jbayabas




msg:4601172
 2:56 am on Aug 12, 2013 (gmt 0)

Their instruction is sure confusing. Since you don't have a ticket id, how will Google know that the old account is connected to the new one? Both accounts should be linked in some way (ie. same email, same payee name, et al).

How did you apply for a new account? Did you enter your old pub id? Did it give you an option that you're applying for change of country/territory?

frakilk




msg:4601489
 10:10 am on Aug 13, 2013 (gmt 0)

I'm sure they have an internal system to link two separate emails under the same entity.
Yes, I entered my old pub ID when I filled out the change of country form.

// edit: I just removed the self-hold on my account. Going to see what effect that has.

jbayabas




msg:4601505
 1:22 pm on Aug 13, 2013 (gmt 0)

That's it. You entered your old pub -- that's the link to the new account. I don't think it will work if you just remove the self hold, you also need to close the old account. Check if there's an option why you're closing it (ie. changing country).

Anyway, even if your payment goes to your old closed bank account, it will result in payment failure and your money will be re-credited to your Adsense account. If that happens, you need to get hold of Adsense Pro through Adsense support forum so they can manually transfer the money to your new bank/account for you.

frakilk




msg:4601506
 1:36 pm on Aug 13, 2013 (gmt 0)

Thanks for all your help and thoughts jbayabas :)

// edit: I just found out that I qualify for Adsense email support and was able to send them off an email through a special form. Let's hope they can resolve the issue.

jbayabas




msg:4601630
 9:35 pm on Aug 13, 2013 (gmt 0)

You're welcome. :)

I'm sure it will be resolved! All the best.

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