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Google AdSense Forum

Does Adsense Email Support Really Exist?
How Long Does It REALLY Take?
Sally Stitts

 7:46 pm on Mar 18, 2013 (gmt 0)

"Publishers earning more than US$25 (or local equivalent) per week on a consistent basis will be eligible for email support, which they can request via a form in the Help Center". I make xxx times that.

"The Google Account you're signed in to is associated with an AdSense account that is eligible for email support."

"You'll receive a personal email reply within 2 business days."

The page was averaging about $20 a day. Then, the ads disappeared in early December 2012. I think I know the reason that there is a glitch in their algo.

I could continue waiting, but it is not in my nature. My motto is, "Do what you say you are going to do."
I am pulling the useless code today, since it creates zero impressions, and leaves a big, ugly white space. And has been for 3 months.



 8:14 pm on Mar 18, 2013 (gmt 0)

I got a response to my request for support last week. Could it be you have some "Trigger Words" on that page that are causing the ads to not display?


 8:15 pm on Mar 18, 2013 (gmt 0)

Ask them what's the email account they selected to notify you. Probably, you'll discover they sent you a notification in some forgotten account you gave to open the Adsense account and DOES NOT APPEAR IN YOUR ACCOUNT SETUP but they recorded for some obscure reason.


 8:20 pm on Mar 18, 2013 (gmt 0)

I dunno when you submitted, but in my experience:

- they don't necessarily work on weekends, so don't count those days.

- I usually get the first response within 2-3 *business* days after I request.

- Nine times out of ten my question has to be kicked upstairs to an engineer or a decision maker, so it can take a few days to a couple weeks to get an answer.

Sally Stitts

 8:23 pm on Mar 18, 2013 (gmt 0)

YES! I believe that "Trigger Words" on that page are causing the ads to not display.

I have used only 1 email account with them since the beginning of time (joined 2003). If this is the case, that that would be nothing short of bizarre.

Thank you, good info. Maybe it is just a case of my impatience, and them needing to fix what worked just fine before (poison words being added back into the algo? - just my guess, it makes sense). Even after 10 years, I guess no one ever gets "white-listed". One might think you get some points for doing well and playing by the rules over time. I guess not.

I'm not sure when I submitted. Sometime last week. That's another thing I hate about "forms" - no record, no email copy, no date, no nothing. You must create a Word file, if you want a record. I seldom bother - I just avoid forms, for that very reason.


 8:39 pm on Mar 18, 2013 (gmt 0)

I used that system for the first time last week and got a reply in about 8 hours. Fast friendly note written by a real person.

I got the answer to my ? in the first reply. I sent a note of thanks and got another reply expressing appreciation for the note of thanks.


Sally Stitts

 8:52 pm on Mar 18, 2013 (gmt 0)

Wow. Impressive. And good to know.
I guess some folks have good luck, some, not so much.
Of course, Murphy and I are old acquaintances. With me, it seems, if something can go wrong, ...
This tends to place me in the "let's move on" category.

[edited by: Sally_Stitts at 8:55 pm (utc) on Mar 18, 2013]


 8:53 pm on Mar 18, 2013 (gmt 0)

Did you do the usual checks to make sure a message from them didn't end up in a spam or junk folder? Perhaps it could have been blocked by your ISP?

Sally Stitts

 9:01 pm on Mar 18, 2013 (gmt 0)

I never rely on email filters - too many false positives. I read everything.
A few of my most important emails tried to hide from me - can't have that happen anymore.
I think netmeg got it right. I need to exercise more patience. It is hard, at 70.


 11:30 pm on Mar 18, 2013 (gmt 0)

They do answer, but it takes a while. They also often answer with form letters that are aside of the point. So it often takes a few back and forths before it gets picked up by somebody who understands the problem.

That said, there are things they will not explain - I suspect that anything leading to us building an official list of forbidden words isn't going to be given.

It might help to open the initial request via the web form.

Sally Stitts

 11:51 pm on Mar 18, 2013 (gmt 0)

"It might help to open the initial request via the web form."
I did.

Although I have lost ~$2,000 over the last 4 months because of this, I hate to dwell on stuff that I can't do anything about.
The problem is solved. I have removed the ad. No more white space. Time to move on.

If G wants to fix it, fine. But I will not waste another second fretting about the continuing scalable no-contact paradigm, established on day 1, except to reply to this thread. There is SO MUCH STUFF to do. Clinging to hope, and enduring frustration is not on my list. I have been trained well.

Sally Stitts

 12:56 am on Mar 19, 2013 (gmt 0)

Ta-da! The Answer (deserves a new thread)--->


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