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Google AdSense Forum

    
New Zealand Exchange Rate Error for June AdSense Payment
JohnNZ




msg:4470248
 8:55 pm on Jun 27, 2012 (gmt 0)

Has anyone checked their 'Payment Issued' details in adsense for June.

I just checked mine as the payment hadn't arrived yet, I usually get it a few days before the EOM.

And they've got the exchange rate wrong, they've reversed it!

So rather than getting 1 : 1.306 (USD to NZD) as I did last month, I'm getting 1 : 0.798 (USD to NZD).

Obviously it could be a display issue but until the payment hits my account I won't know for certain.

Anyway else noticing this error?

 

JohnNZ




msg:4470258
 9:13 pm on Jun 27, 2012 (gmt 0)

It appears to be affecting $NZ payments - here's a link to the Google forum thread, hope that's OK mods?

[url]https://productforums.google.com/forum/#!category-topic/adsense/sxY0rXlAo_g[/url]

IanCP




msg:4470277
 10:02 pm on Jun 27, 2012 (gmt 0)

Heh! They did that to Australians about seven years ago and mailed supplementary cheques about a week or so later [pre-EFT days]

JohnNZ




msg:4470278
 10:16 pm on Jun 27, 2012 (gmt 0)

I also have vague memories of an incorrect rate being used a while back. I seem to remember they adjusted the next month's payment?

You'd think with all the boffins they employ, a simple exchange rate calculation would be straight-forward :-)

piatkow




msg:4470372
 9:12 am on Jun 28, 2012 (gmt 0)


You'd think with all the boffins they employ, a simple exchange rate calculation would be straight-forward :-)

But at some point a human being inputs the rate to be used.

martinibuster




msg:4470475
 3:18 pm on Jun 28, 2012 (gmt 0)

That's a significant error. Hope they correct it soon!

JohnNZ




msg:4470586
 7:00 pm on Jun 28, 2012 (gmt 0)

Well, we've had an update on the adsense forum at Google. They admit the rate was wrong, are working to resolve the issue and will contact impacted publishers via email soon.

A slightly better start to the day than yesterday!

@piatkow, my comment was a little bit tongue in cheek, as yes a human probably does input the rate at some stage. But you would have thought that there would be checks in place to prevent this kind of thing happening especially where the data entry affects outgoing payments? Just a simple alert when the figure is say plus or minus 10% of last month with override, or a second set of eyeballs on the figures. I realise none of these are foolproof but little cost to Google.

jdizm




msg:4470798
 8:05 am on Jun 29, 2012 (gmt 0)

I think Barclays gave them their exchange rate =]

IanCP




msg:4470819
 9:06 am on Jun 29, 2012 (gmt 0)

Boom! Boom! Good one.

freitasm




msg:4474777
 11:22 pm on Jul 11, 2012 (gmt 0)

Has anyone got their payment yet?

Google sent an email a week ago saying a payment would be made this week, but so far it's Thursday here and nothing yet.

JohnNZ




msg:4474786
 11:47 pm on Jul 11, 2012 (gmt 0)

I received the same email, but no payment yet either.

In my adsense payments, it still shows as 'Adjustment - Other' for my June earnings to be paid at the end of July.

All very confusing and frustrating.

freitasm




msg:4475128
 8:24 pm on Jul 12, 2012 (gmt 0)

Very frustrating...

freitasm




msg:4476935
 11:25 pm on Jul 18, 2012 (gmt 0)

I see my account now shows "Payment issued 17th July"...

JohnNZ




msg:4476956
 1:34 am on Jul 19, 2012 (gmt 0)

Mine too and the money has hit my bank account.

I really can't believe the lack of customer service from Google during this whole fiasco.

freitasm




msg:4476958
 2:00 am on Jul 19, 2012 (gmt 0)

Two weeks to fix something like this is really a shame.

The good thing is that payments include June payouts, so it's a good thing to get this a couple of weeks in advance.

IanCP




msg:4477016
 7:19 am on Jul 19, 2012 (gmt 0)

The good thing is that payments include June payouts

That's called a get square and you triggered my memory, I think they did the same with me those many years back.

Nice touch!

freitasm




msg:4477340
 11:34 pm on Jul 19, 2012 (gmt 0)

Yes, I can now see the payment in my account...

IanCP




msg:4477394
 6:07 am on Jul 20, 2012 (gmt 0)

Good stuff. BUT which account? AdSense or real MIB?

freitasm




msg:4477395
 6:14 am on Jul 20, 2012 (gmt 0)

Actual money in my bank account...

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