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Google AdSense Forum

    
Google Adsense Phone Support
Does it even exist?
ahmad




msg:4331864
 12:25 am on Jun 28, 2011 (gmt 0)

After almost 8 years of being a [relatively good size] AdSense publisher, Google decided to ban my domain from AdSense.

History: I was on a business trip in Asia when Google sent me two emails, one was my ads were shown on a website that wasn't associated with me. Second one was that there were adult text submitted by a visitor on my guestbook pages, in Arabic language. (which I don't speak) The interesting thing was that we had already removed all AdSense ads on all guestbook pages almost a year ago. 3 days later, they disabled my domain. Since then, they haven't been replying to any of my emails sent to their suggested contact methods.

Finally, after going through some internal contacts at Google, someone sent me an email saying that she still sees AdSense ads on the guestbook pages! (all we show is AdBrite ads now) She suggested to reply to the email, and when I reply, it bounces back.

Is there any way to contact them by phone? There used to be an AdSense Adviser reading this forum, is he still around? It's been over 4 weeks and there is no way for me to communicate this issue with Google.

 

netmeg




msg:4331865
 12:51 am on Jun 28, 2011 (gmt 0)

No, and pretty much no. Your best bet is to hit someone up in the Google help forums. There are Google employees there.

Swanny007




msg:4331889
 2:52 am on Jun 28, 2011 (gmt 0)

Ha ha, no. Support is not a word in Google's vocabulary.

ahmad




msg:4331910
 5:04 am on Jun 28, 2011 (gmt 0)

Thanks guys. That's what I thought - I'm basically out of luck finding someone from AdSense to respond.

Funny thing is that I have gone to their campus at least 2-3 times for various user studies, and I had about 10 contacts within Google AdSense and apparently they have all left Google. (emails bounced back)

nuthin




msg:4331937
 6:07 am on Jun 28, 2011 (gmt 0)

Contact Google Adsense support through your account. I know when I had dealings with them, they have always been personable if you explain yourself and your situation.

nuthin




msg:4331938
 6:07 am on Jun 28, 2011 (gmt 0)

*edit* double post.

Sorry just realized what I said above. If you can't get into your account obviously you can't contact them through that avenue.

Hopefully someone gets your message through this forum. I would also think emailing; adsense-support@google.com would get you allocated a ticket and for someone to look into your issue.

ahmad




msg:4331950
 6:51 am on Jun 28, 2011 (gmt 0)

Thanks Nuthin. I have tried that as well. In fact, I can get it o my account and my ads show generally on all domains, except the banned domain.

Any other method you can think of? Does anyone have a adsense support contact within Google that can share with me and save me a trip to Google?

ahmad




msg:4331951
 6:57 am on Jun 28, 2011 (gmt 0)

By the way, adsense-support@google.com bounces back. Does it happen for everyone or they just got tired of me and blocked me?

HuskyPup




msg:4332075
 1:35 pm on Jun 28, 2011 (gmt 0)

adsense-support@google.com bounces back


That's been like that for a while now.

I can get it o my account and my ads show generally on all domains, except the banned domain.


So you still have an account and you have sites with ads displayed and you're earning revenue from them, it's just one specific domain that is banned?

ahmad




msg:4332182
 6:04 pm on Jun 28, 2011 (gmt 0)

I have multiple sites, but have been running ads on only one site. (the rest are ad-free). They disabled ad serving on only one domain. I temporarily put the code on another domain to test for a few minutes, and the ads were shown.

AdSense Advisor, help please?

manny123




msg:4332376
 3:27 am on Jun 29, 2011 (gmt 0)

adsense-support@google.com bounces back

I just emailed back and forth with some people at adsense-support@google.com last week... the address seemed to be working.

HuskyPup




msg:4332453
 9:36 am on Jun 29, 2011 (gmt 0)

That's interesting manny123, that used to be my contact address but it doesn't seem to work any more...maybe they should invest in a good e-mail service!

ahmad




msg:4332644
 6:09 pm on Jun 29, 2011 (gmt 0)

Yes I think investing in a good email service, and also investing in partner communications is a good idea. Introducing new products like +1 is good, but you can't ultimately win if your current product support and partner relationships are not maintained at high level.

dhaliwal




msg:4336260
 10:21 am on Jul 7, 2011 (gmt 0)

the support is almost non existent.
i find it strange that a big company like google doesn't treat the publishers with priority.

dhaliwal




msg:4336263
 10:22 am on Jul 7, 2011 (gmt 0)

To add to previous post,

They expect people to act within 3 days, but they don't act even after 30 days.

HuskyPup




msg:4336299
 11:35 am on Jul 7, 2011 (gmt 0)

It's their game and we're playing with their toys plus typical of young spoilt children, they're selfish and do not have any manners whatsoever...yet!

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