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Change Email Now Account Not Active
What happened to my adsense account?
Manga




msg:4008940
 3:54 am on Oct 18, 2009 (gmt 0)

This is very disturbing. I had to change the email address on my adsense account and when I went to do it everything seemed straightforward. So I changed the email account and went back to login to adsense, and it asked me to verify me account details. In the payee name for some reason it had an old name that I had changed years ago, so I changed it to my current company name and hit the resubmit button. Now it seems like the system is applying for a new account. This is the message I get when I login:

"Account Not Active
An AdSense account does not exist for this login, as your application is currently in review. Within a week of your application date, we'll review your application and follow-up with you via email. Once you are approved to join AdSense, you'll be able to log in to your account and get started."

What happened to my adsense account? What is going on with all my ads? Are they being tracked? Will I get paid for the traffic? Did I just go from changing my email address to losing my whole account? This is crazy!

 

Manga




msg:4009360
 10:54 am on Oct 19, 2009 (gmt 0)

Has anybody else experienced anything like this after changing an email address?Adsense Advisor, have you seen this problem before?

skweb




msg:4009536
 4:10 pm on Oct 19, 2009 (gmt 0)

I think you tried to change way too many things at the same time and that is how the problem started. Can you try to log in using the old email address?

Manga




msg:4009551
 4:35 pm on Oct 19, 2009 (gmt 0)

I think you tried to change way too many things at the same time and that is how the problem started. Can you try to log in using the old email address?

You are probably right, but when I changed the email address Google asked me to update my details and they had the wrong information for payee name, so I just tried to fix the mistake. Had I known....

I did try to login with my old email address, but unfortunately that no longer works.

IanCP




msg:4009763
 12:00 am on Oct 20, 2009 (gmt 0)

they had the wrong information for payee name

How is that possible? Your original payee name never varies. Perhaps a woman who marries might make a change.

Manga




msg:4013442
 11:46 am on Oct 26, 2009 (gmt 0)

How is that possible? Your original payee name never varies. Perhaps a woman who marries might make a change.

My account is not under my personal name, it is under my business name. The previous name associated with it was an older business that I no longer use for online work.

Manga




msg:4013444
 11:51 am on Oct 26, 2009 (gmt 0)

Just wanted to provide an update. Adsense finally got back to me after over a week without access to my account and their brilliant response was that they noticed that the "new" account was similar to another account. Wow, nothing gets by these guys! So now they are telling me I have to close my account to make this change. How ridiculous is that? To make a simple email address change they want me to close my account, create a new account, and replace the adsense code on all my websites. I cannot believe the incompetence I am dealing with. What happened to Google?

WolfLover




msg:4013680
 5:43 pm on Oct 26, 2009 (gmt 0)

I am sorry for your experience. I am glad for a heads up though. I will know to never change my email address or payee name on my account.

I hope this gets resolved for you soon!

BigDave




msg:4013688
 5:52 pm on Oct 26, 2009 (gmt 0)

It wasn't changing your email that did it, it was changing the payee.

Google views a new payee as a new individual. The business is not you, the business is a separate entity. You are using a different business to run your adsense? You need a new adsense account.

Manga




msg:4014499
 8:29 pm on Oct 27, 2009 (gmt 0)

It wasn't changing your email that did it, it was changing the payee.

But I did not change the payee name. When I changed my email address Google put in an old business name that I had already changed in my adsense account a long time ago. It is funny because I remember back when I changed the payee name in my account from one to another and it was no trouble at all. Now I cannot even change an email without all this nonsense.

BTW, I still haven't heard back from adsense about switching back. So I am now going on over 2 weeks with no access to my adsense account....

Adsense Advisor, are you reading this?

StoutFiles




msg:4014550
 10:06 pm on Oct 27, 2009 (gmt 0)

In the payee name for some reason it had an old name that I had changed years ago, so I changed it to my current company name and hit the resubmit button.

But I did not change the payee name.

It would appear that Google still had that "old" payee name as your business and since you updated that field when changing the address it considered you a new person. Tough luck.

AdSense Advisor is more an advisor and less a fixer of problems.

IanCP




msg:4014670
 2:20 am on Oct 28, 2009 (gmt 0)

At the great risk of irritating vast masses here!

I am noted for one mantra with AdSense.

"Change bloody nothing" - It's the kiss of death.

Disagree?

Then go ahead and then report back with your long term results.

BigDave




msg:4014692
 3:10 am on Oct 28, 2009 (gmt 0)

I am noted for one mantra with AdSense.

"Change bloody nothing" - It's the kiss of death.

Of course I disagree, but only because you limit it to adsense.

People are shocked when they switch domain names and traffic or earnings drop. Big companies with a good reputation change their name because a marketing whiz suggests it, and people don't even know how to get in touch with them anymore.

A new owner bought my favorite restaurant, They kept the same menu but replaced quality ingredients with the cheap stuff. they closed 6 months later.

I won't say that you should never change, but you should be damn sure you understand the risks.

piatkow




msg:4014908
 1:32 pm on Oct 28, 2009 (gmt 0)

I changed my email address without problem in the spring but no other details have ever changed on my account.

I am always wary of changes and try to anticipate potential issues but I would never have expected a problem like the one Manga experienced

Manga




msg:4027023
 1:32 am on Nov 18, 2009 (gmt 0)

So, after exactly one month of no access to my account, dozens of emails and dozens of form letter responses, my old Adsense account has finally been integrated with the new email address. I had given up on the whole thing and figured I would just have to start from scratch again when all of a sudden all my data showed up. Nobody notified me about it. I just logged into the new account and all my campaigns and stats were there. Unbelievable.

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