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Unable to change country - fault with form
joeking




msg:3978160
 8:34 am on Aug 25, 2009 (gmt 0)

Haven't been on webmasterworld for far too long, but when the chips are down you know where to come!

I've moved countries and am trying to change that information in my Google Adsense Account. To do so you need to fill in a form and submit it to Google.

BUT

The form has a fault.

It doesn't recognise your state or county and you continually get this error message:

'Please enter your state, province, or region.'

It's the same in Firefox, IE, Safari.

And I'm not the only one who has this problem. The Adsense Help forum is littered with people unable to change their country because of this.

I've been unable to find anywhere to report this fault. Google are a nightmare to contact especially if the form doesn't work.

Any Google employees reading this, please get this fixed ASAP. Anyone with a direct line of contact please report this.

 

joeking




msg:3980088
 4:07 pm on Aug 28, 2009 (gmt 0)

Quick update - the form seems to be working again.

At least it now accepts your county / state and says it has been submitted.

I'm now hoping for a reply!

Ferro9




msg:3980791
 12:21 pm on Aug 30, 2009 (gmt 0)

I moved in another country few months ago, the process from Google was very straight and quick.

joeking




msg:3983880
 7:35 am on Sep 4, 2009 (gmt 0)

Lucky you Ferro09 - but I'm talking now not a few months ago.

As of today I've heard nothing from Google despite the form apparently being sent successfully.

And again, looking at the Adsense Help forum I'm not the only one waiting for a response.

This really does need looked into. I know it only affects a tiny percentage of Adsense users, but if anyone reading this can report it to Google it would be much appreciated.

explorador




msg:3984039
 2:56 pm on Sep 4, 2009 (gmt 0)

I cannot change country. Its blocked for me.

And again, looking at the Adsense Help forum I'm not the only one waiting for a response.

That's a problem I'm facing too. I contacted ASA giving full explanation of another problem and I get the idea he didn't read it to understand why I came to him-her for a direct answer. Just received the classic "check here[link]"

There are some points not clear with Adsense and some of them just can't post them here in public. Why? I just can't tell you why!

joeking




msg:3984634
 9:51 am on Sep 5, 2009 (gmt 0)

Explorador - you won't be able to change country without filling in the appropriate form - which is a good thing because it acts as a security check.

The problem is that the appropriate form seems to not being delivered to Google at the moment. Or if it is nobody is acting upon it.

I totally agree with you that it is impossible to contact Google.

The usual reason given is that Google gets millions of emails a day, many of which could be answered with a cursory glance at help pages. This satisfies most people until something serious happens and they find that when they really need to contact Google, it isn't at all easy.

Like I said before, it only ever affects a tiny proportion of Adsense publishers and so the stats will show 99% of people are "happy" with the service, etc., But for that 1% it is a real eye opener.

And yes I'm still waiting for a reply to my submission.

I've been with Adsense since 2005. Know how it works. Speak English. Understand the route to take to tell Google I have moved to a different country. Know how to fill in a form properly. Get to the page where it says my form has been submitted and someone will contact me. Then nothing.

explorador




msg:3984764
 4:52 pm on Sep 5, 2009 (gmt 0)

I've been with Adsense since 2005. Know how it works. Speak English. Understand the route to take to tell Google I have moved to a different country. Know how to fill in a form properly. Get to the page where it says my form has been submitted and someone will contact me. Then nothing.

Same here. Also very uncomfortable with the "cyclic" process of finding a link that takes you to another page, then another and then back to the first.

I know there are many answers already available on Google but just like any other "agreement" there are holes between the lines, and that's when we need to ask. Still no response here...

Not every question is a yes or no. Some of us are not silly, just found a hole and somehow we might be in a middle of a situation, so the online help doesn't help in those cases. It upsets me when I get the human response that makes evident nobody read the clean, detailed and structured email-explanation one has sent.

joeking




msg:3985609
 4:26 pm on Sep 7, 2009 (gmt 0)

Still nothing from Google so I have submitted the form again.

I got to a page saying:

Your message has been submitted to AdSense Support.

We will try to address your concern in a timely manner, but please understand that depending on the volume of emails we receive, it may take up to 48 hours or longer for us to reply. In addition, there may be a delay in our response if you have sent your question during the weekend.

48 hours or longer covers quite a timeframe :-)

joeking




msg:3987181
 7:09 am on Sep 10, 2009 (gmt 0)

Okay, 48 hours have been and gone and no reply yet from Adsense.

So I assume I am in the "longer" pile.

Either that or this form has gone the way of others submitted into the "never answered" pile.

Remember this isn't a general enquiry, but a specific form submitted as requested by Google if you ever change country.

Fortunately I don't depend on Google Adsense for a klarge slice of my income, but we are still talking about thousands of dollars here that I can't access because nobody seems to respond to the specific form submitted regarding a change of country.

I wonder how Google employees would react if their own pay packet was thousands of dollars lighter and they were asked to fill in a form to report it and never got a reply? Maybe hey would be as fed up as I am getting.

joeking




msg:3987910
 12:13 pm on Sep 11, 2009 (gmt 0)

Another day and no reply yet from the Google Adsense team.

joeking




msg:3987941
 2:07 pm on Sep 11, 2009 (gmt 0)

Another update!

Good news and bad news.

The good news is that today I got a response - to my initial submission of the 7th of July! So not 48 hours, not two days, but two months later!

And the bad news:

"For tax and security reasons, we are unable to change the country orterritory field of an existing payment address. Therefore, if you wouldn like to change your country/territory field, you'll need to close your
current AdSense account and then submit a new application with your updated mailing address.

Prior to closing your account, please be aware that the account settings and reports associated with your original account cannot be transferred to your new account. This means that you'll need to update your webpages with
the ad code generated by your new account and duplicate any existing channel settings."

Is this for real? Apparently so because I am moving from euro reporting to GBP reporting. If only I'd stuck to dollars instead of local currency . . .

Although when Google changed me from dollars to euros I didn't have to start a nw account, change all my code, etc.,

So basically I have to close my account and start again, changing code on literally thousands of pages?!?!

And that's after waiting to be approved for a new account. How many months will that take?!?!

Somebody tell me this isn't so :-(

The best thing about Adsense and working online is the freedom it should give you to work from anywhere in the world.

I just don't need this amount of unnecessary work.

joeking




msg:3987945
 2:09 pm on Sep 11, 2009 (gmt 0)

Footnote: Tax and security reasons don't stop me changing the payee's name!

Leosghost




msg:3987959
 2:35 pm on Sep 11, 2009 (gmt 0)

Why not simply change your old bank account ( presumably in the EU ) to a non resident account ( almost all EU banks in all EU countries will do this ..it's perfectly legal as long as you are not resident anymore on their territory )..put the money from G into it ( via having checks sent direct from G to you c/o the bank? ...electronic transfer is even easier ..and thus you dont need to change anything at G's end at all ).and transfer it at intervals to your new account in I presume the UK ..declare the income in the UK ( as a business or whatever your fiscal status is ) everyones tax regimes are happy ..so is G ..so are you ..and you get to keep your history etc ..:)

No fraud ..perfectly legal and standard ..just a few more bank charges ( and if you leave a balance in the EU non res account maybe they will even waive the bank charges?

joeking




msg:3988011
 4:01 pm on Sep 11, 2009 (gmt 0)

I think that's what I'll have to do Leosghost, but it's far from ideal is it?

Why was it so easy for Google to change accounts from dollars to euros - without spelling out the consequences - and yet you have to close your acount and start all over again if you change from euros to another currency?

Surely publishers deserve better than waiting months for a reply only to be told to close one account, open another and then change code on thousands of pages?

Leosghost




msg:3988030
 4:35 pm on Sep 11, 2009 (gmt 0)

I think that's what I'll have to do Leosghost, but it's far from ideal is it?

Agreed :) but they always did seem to think that obscurity was part of their gig and that customer service response wasn't ..

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