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Google AdSense Forum

    
adsense-support no longer reply?
sallam

10+ Year Member



 
Msg#: 3628020 posted 10:04 am on Apr 16, 2008 (gmt 0)

Greetings

Did google change its support policy regarding emails?
Do you still get replies when you email adsense-support like before?
The reply I get now is an auto reply with links to go and "find instant solutions to all your problems at our Help Center".

My question is: does someone reply to your email later on, or is that it?

 

Hobbs

WebmasterWorld Senior Member hobbs us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3628020 posted 1:07 pm on Apr 16, 2008 (gmt 0)

It depends on:
The kind of question (where are earnings down)
The kind of site you have (my 100 daily visitors stopped clicking)
The kind of account you have (What happened to my daily $4)
The phase of the moon (coin toss)
The group in charge of your support (e.g. US vs. India)
How your question was worded (why iz me arnings down?)
The availability of auto replies for your kind of query
Then do another coin toss

Edge

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3628020 posted 2:53 pm on Apr 16, 2008 (gmt 0)

What AdSense support? ;)

sallam

10+ Year Member



 
Msg#: 3628020 posted 5:53 pm on Apr 16, 2008 (gmt 0)

Oh thanks. Guess I'll have to wait and see for myself. I thought this was a friendly forum. I'm not used to that kind of replies.

fischermx

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3628020 posted 5:59 pm on Apr 16, 2008 (gmt 0)

Seriously, it is some delay, I'm suffering that, but in adwords-support right now.

purplecape

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3628020 posted 6:13 pm on Apr 16, 2008 (gmt 0)

sallam, they are poking fun at Google, not you.

sallam

10+ Year Member



 
Msg#: 3628020 posted 7:23 pm on Apr 16, 2008 (gmt 0)

purplecape,
Thanks, I now get it.
Also Hobbs was so kind and emailed me to clear the misunderstanding. This is a friendly forum :)

malinkam

5+ Year Member



 
Msg#: 3628020 posted 9:08 pm on Apr 16, 2008 (gmt 0)

I must say, we had an issue with EFT last week, reply and solutions received within 1 hour, human reply too. Thumbs up.

sallam

10+ Year Member



 
Msg#: 3628020 posted 11:27 pm on Apr 16, 2008 (gmt 0)

malinkam,
did you email them at adsense-support@google.com?, or did you fill in their form at:
https://www.google.com/adsense/support/bin/request.py?sourceid=nhcar

malinkam

5+ Year Member



 
Msg#: 3628020 posted 12:16 am on Apr 17, 2008 (gmt 0)

sallam,
online form

sallam

10+ Year Member



 
Msg#: 3628020 posted 12:28 am on Apr 17, 2008 (gmt 0)

I thought so. They seem to respond only to the online form now. And it takes much less time too, compared to their old adsense-support email address.

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