While I've never requested an account manager, I am almost certain folks often request account mgr services to:
- help with optimization (ie. ad placement, page layout preferences)
- give insight into failed attempts to receive better targeted ads
- provide more information on how to increase ROI for advertisers
I would guess the account manager is a way to have some means of communication with a human at Google. The rest of us take our chances with support who aren't known for the time they are given to read and understand emails.
I think paid support has been suggested on this forum in the past.
What are the account manager tasks? are free of charge?
I have an account manager and he HAS been helpful in pointing out some placement/ad size tips, so yes he has helped me.
First and foremost, to be able to talk to someone with a name, ask him about optimization specifics and adsense policies.
ASA@ On that note. We had recently received an "Invitation for Account Management" from someone at Google asking us if we were interested and if yes she would be our "AdSense Account Strategist" we replied in positive and didnít hear back...replied again and didnít hear back. Can you explain this phenomenon?
P.S I still have the email, if you would like the tracking code.
Managers will also invite you to join "webinars" that help explain new features, offer tips on optimization and are followed up with a Q&A session. Those are quite helpful.
I generally found Google support OK and friendly (a little slow at times but they do respond) but would love to have the name of someone to connect to my account. Call it account manager or something else but a human with a name that I can contact instead of sending my queries to a general help desk.
On the other hand, if that human happens to go on holidays response would be even slower :-)
Thanks for your feedback.
I will take raise this with our Support teams, and look at how we can work to improve your support experience. It's great to have your direct input to bring to the table.
I will get back to you on this, but appreciate your patience in the meantime.
Any other feedback, let me know.
Over the last few years I've had two account representatives/managers/strategists/whatever.
The first was excellent, very helpful, very informative, and a real pleasure to deal with.
The second was, well, not as positive, which is about all I am willing to say publicly.