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This 212 message thread spans 8 pages: < < 212 ( 1 2 3 4 5 6 [7] 8 > >     
aggregate/channels reporting discrepancy
indias next no1




msg:3484613
 3:03 am on Oct 23, 2007 (gmt 0)

Hi friends,
as my stats are not updated, i like to whether anyone facing the same problem. becuase my webstats and adsense stats differs, that's why the question?

 

HarryM




msg:3494503
 11:37 am on Nov 2, 2007 (gmt 0)

Is anyone seeing what I'm seeing?

Previously the problem was that clicks on the channel report were lower than those recorded on the aggregate report. But yesterdays figures are identical - and ridiculously low, down 70%.

I know it's difficult to compare one day's results to the average, but I have never had a figure so low. Can Google's attempts to resolve the problem have created a new one?

HowYesNo




msg:3494505
 11:40 am on Nov 2, 2007 (gmt 0)

the channels/total earnings are in total mess :(

total earnings are less than earnings on one site, but where are the other sites?

for example i earn from site A 10$, site B 1$, site C 1$, and total earnings are 9$ w t f :o

also i have about 10% more clicks in channels than in total earnings :o

frakilk




msg:3494519
 12:05 pm on Nov 2, 2007 (gmt 0)

Looks like the glitch may have mutated. Now my URL channel is missing clicks that my custom channels are reporting. I know this could be because clicks are coming from pages not within my domain (Google cached pages etc...) but as I've been too afraid to turn on the 'Allowed Sites' feature I don't know that for sure.

I have a headache.

farmboy




msg:3494520
 12:08 pm on Nov 2, 2007 (gmt 0)

Hmmm. It's 8AM e.s.t on Friday and I'm showing impressions, clicks and earnings for today but the "Top Channels" link seems to be missing.

Update: One hour later and now I can see channels and the earnings are good. Like I said before, it pays to complain at WW. :)

FarmBoy

[edited by: farmboy at 1:03 pm (utc) on Nov. 2, 2007]

nrep




msg:3494523
 12:15 pm on Nov 2, 2007 (gmt 0)

I too am experiencing these latest problems, and my eCPM is ~%30 down compared to a stable average over the last few years. This and the lack of an official response are the most worrying things.

It seems to much of a coincidence that so many people are having reduced eCPM problems. I'm suspecting this is a problem caused by some sort of smart pricing, due to the channel reporting problems. I was hoping that things would be back to normal yesterday, as Thursday seems to be the day that smartpricing calculations kick in.

jatar_k




msg:3494528
 12:23 pm on Nov 2, 2007 (gmt 0)

[groups.google.com...]

We'd like to provide you with an update on the recent channels issue --
our engineers have been working to provide publishers with their
missing data, and you should see this data in your account by early
next week. Thanks again for your patience!Posted by Arlene Lee -
AdSense Publisher Support

JamesR3




msg:3494553
 12:44 pm on Nov 2, 2007 (gmt 0)

Anyone else tried removing their channels like OnlyToday? Hate to resort to that, but if it stops the eCPM hemmorage...

HarryM




msg:3494567
 12:53 pm on Nov 2, 2007 (gmt 0)

Yes, I have just removed channels from all my main sites, using new no-channel code and deactivated the channels with Adsense.

I wasn't going to do it, but my apalling results for yesterday forced my hand. (See my previous post.)

JamesR3




msg:3494575
 1:05 pm on Nov 2, 2007 (gmt 0)

Do you think deactivating is the same as removing? I was thinking they are effectively corrupted somehow and need to be deleted.

HarryM




msg:3494582
 1:14 pm on Nov 2, 2007 (gmt 0)

If you delete them it will remove all historical data. And you don't know what effect it may have re the current problem.

Deactivating them (and changing the code) should remove any ambiguity from now on - I hope! :)

I have now taken channels of all my sites. Fortunately I use php includes and it was easy to do, and to reinstate it if Google ever get this problem sorted out. But if channel data is shown to effect snartpricing then I will re-think how I use them.

nrep




msg:3494589
 1:18 pm on Nov 2, 2007 (gmt 0)

I'd be interested to know how you get on with removing the channel code, so please do report back :)

Content_ed




msg:3494608
 1:47 pm on Nov 2, 2007 (gmt 0)

But if channel data is shown to effect snartpricing then I will re-think how I use them.

We're trying the channel disablement route, without deleting, but I'm with the "broken" crowd rather than the "smartpricing" crowd on channels. The reason is that all prior experience suggests that SmartPricing adjustments take time, whichever direction they are going in. Some of the posters are talking about same day results, something we normally only see when adding a new crop of MFAs to the filter.

The project for next week will probably be emptying the filter and starting over. I would have been afraid to do this earlier, but with eCPM running so low despite pruning the worst hit areas, it's hard to see what we have to lose.

Nothing like having a business "partner" break down heading into the holiday season.

Content_ed




msg:3495050
 9:16 pm on Nov 2, 2007 (gmt 0)

OK, I couldn't go a day without channel data and reactivated the custom channels. In doing so, I noticed the "edit" all the way to the right of the screen for the first time. It turns out that they have an option to make channels targetable that I never knew about:

How can I make a custom channel into an ad placement?

When you make a custom channel into an ad placement that's targetable by advertisers, they will see the ad placement you defined among the available places on which to place their ads. You can make a custom channel into an ad placement by following these steps:

Log into your account at [google.com...]
Under the AdSense Setup tab, visit the Channels page.
Under the AdSense for content subtab, make sure you've selected custom channels.

Click the radio button next to the channel you'd like to make targetable, then click the corresponding 'edit settings' link.

Click the checkbox marked Show this channel to advertisers as an ad placement and enter a description for your channel. Keep in mind that advertisers will see the name and description, so you want to provide something accurate and informative that will represent your site well.

Click 'Save channel'.
Keep in mind that if you have a custom channel that spans multiple sites, advertisers will see it split up into multiple custom channels by site. Also, be aware that should you choose to edit the name of the channel in the future, you will lose any existing advertiser bids for that channel.

Who knows, maybe the screw-up is that they been showing this data to advertisers by mistake, leading to bad custom channel targetting.

dibbern2




msg:3495117
 10:40 pm on Nov 2, 2007 (gmt 0)

The targetable option has been around for a long time.

Who knows, maybe the screw-up is that they been showing this data to advertisers by mistake, leading to bad custom channel targetting.

Wouldn't that be extremely easy to verify (or disprove)?

HarryM




msg:3495680
 8:18 pm on Nov 3, 2007 (gmt 0)

I removed channels yesterday, but intend to reactivate them after the problem is fixed.

But without channels I'll never know if the problem has been fixed. So please keep this thread alive and post if you see a change.

HowYesNo




msg:3495770
 10:59 pm on Nov 3, 2007 (gmt 0)

strange but my channels and click numbers are perfect today :D

clicks from 1st site + clicks from 2nd ... clicks from 9th site = total clicks - correct 100%

url channels $$$ #1 + url channels $$$ #2 ... url channels $$$ #9 = total earnings - correct 100%

Scurramunga




msg:3495776
 11:11 pm on Nov 3, 2007 (gmt 0)

I am having one of my very worst days to date.

sutrostyle




msg:3495814
 12:59 am on Nov 4, 2007 (gmt 0)

I am having one of my very worst days to date.

Us too. ecpm is 30% of the one year average.

HarryM




msg:3496042
 1:12 pm on Nov 4, 2007 (gmt 0)

Since removing channels my earnings are back to normal. However this is for only 1 and 1/2 days so may be unrelated.

JamesR3




msg:3496072
 2:39 pm on Nov 4, 2007 (gmt 0)

I deleted all channels, and can most definitely say that earnings are not back to normal. Don't bother with this -- it does nothing.

In a continuing effort to figure out what is going on, here is some data from our site:

Revenue down a bit over 35% on even traffic from several weeks ago. That revenue decrease is approximately 1/3 CTR and 2/3 CPC. So, assuming a single cause for this problem, what would affect CTR and CPC at the same time?

I don't see Smart Pricing affecting targeting (CTR), but I suppose it could if it affects who ends up advertising on a site. I can see an advertiser Quality Score change doing this by affecting who advertises on a site (reduce the importance of advertiser quality and you allow more junk to show up on your site, which decreases CTR and CPC), but I can't justify advertiser Quality Score only affecting a small subset of publishers.

Some kind of site-specific (or account-specific) publisher change seems to have happened. Smart Pricing is supposedly account-specific, meaning that if you have multiple sites in one AdSense account, all will be affected. Can anyone who has more than one site in their AdSense account report whether they are seeing the problem across all sites?

[edited by: encyclo at 2:48 pm (utc) on Nov. 4, 2007]
[edit reason] no URLs thanks [/edit]

HuskyPup




msg:3496098
 3:14 pm on Nov 4, 2007 (gmt 0)

Can anyone who has more than one site in their AdSense account report whether they are seeing the problem across all sites?

Yep, a complete and utter annihilation across many sites.

My experimental control site yesterday had 33% of the clicks it usually has going from a 4 year 100+ per day average!

This is a complete data FUBAR in my opinion and getting worse by the day. We're continuing to run a limited number of sites with AdSense to ascertain when and if anything happens however all the other sites are having ads changed or removed completely until we have decided precisely what we are going to do since we're not going to be placed in this position ever again.

Google's silence, lack of communication and refusal to respond to any e-mails has ruined their reputation with us, this is a dominant arrogance beyond belief.

JamesR3




msg:3496106
 3:27 pm on Nov 4, 2007 (gmt 0)

So that continues to argue for a Smart Pricing change that hits only some sites hard.

HarryM




msg:3496776
 3:08 pm on Nov 5, 2007 (gmt 0)

Are we sure this is just a channel data report problem. Does anyone see strange results in the aggregate report?

Since this problem started, on some days my aggregate report has recorded extremely low click through rates, but then the next day it's back to normal. This may of course be due to other factors, but I would like to know if anyone else is seeing this.

dibbern2




msg:3496874
 4:47 pm on Nov 5, 2007 (gmt 0)

Can anyone who has more than one site in their AdSense account report whether they are seeing the problem across all sites?

No, the abnormal earnings do not seem to reach all sites under one account. But this opens up many other possibilities as to how different markets are behaving, and therefore is of little use.

AdSenseAdvisor




msg:3497143
 10:21 pm on Nov 5, 2007 (gmt 0)

Our engineers are reporting that all missing or incorrect channels data from the end of October has now been corrected.

Also, I've noticed a number of you said you emailed AdSense support or your rep about this issue and didn't receive any response. If you send me a sticky with your email address and the date or other information about your message, I'll be more than happy to investigate what happened to it.

-ASA

ken_b




msg:3497148
 10:28 pm on Nov 5, 2007 (gmt 0)

ASA; Thanks you.

frakilk




msg:3497605
 10:58 am on Nov 6, 2007 (gmt 0)

Yes it look like all of the missing October data has been added back. I'm just glad to see that it wasn't lost. Thank you for the update ASA.

Now that the glitch seems to be fixed I for one will be watching my eCPM very carefully to see if it returns to normal levels.

HarryM




msg:3497686
 1:24 pm on Nov 6, 2007 (gmt 0)

ASA, you said "all missing or incorrect channels data from the end of October has now been corrected". Do you mean including October? Or starting with November 1?

The number of clicks in my channel report for October is still less than those in the aggregate report.

AdSenseAdvisor




msg:3500045
 8:53 pm on Nov 8, 2007 (gmt 0)

I'm told that all channels data, including missing October data, has been backfilled, but I'll check this report again. You might also want to write in to AdSense support so that the team can investigate your account specifically.

-ASA

HarryM




msg:3500485
 12:18 pm on Nov 9, 2007 (gmt 0)

Thanks ASA. I have sent an email to AdSense support.

Harry

potentialgeek




msg:3501496
 3:06 pm on Nov 10, 2007 (gmt 0)

I'm told that all channels data, including missing October data, has been backfilled.

What about the missing money? Can we get that backfilled, too?

Also, can we get an explanation why there was a glitch, and why it took so long to fix it?

For a public company with stock trading above $700, we expect more.

Google Adsense managers need to up their game. This latest glitch follows another recent glitch with the new feature of Allowed Sites.

p/g

This 212 message thread spans 8 pages: < < 212 ( 1 2 3 4 5 6 [7] 8 > >
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