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This 212 message thread spans 8 pages: < < 212 ( 1 2 3 4 [5] 6 7 8 > >     
aggregate/channels reporting discrepancy
indias next no1




msg:3484613
 3:03 am on Oct 23, 2007 (gmt 0)

Hi friends,
as my stats are not updated, i like to whether anyone facing the same problem. becuase my webstats and adsense stats differs, that's why the question?

 

ecmedia




msg:3488339
 2:40 pm on Oct 26, 2007 (gmt 0)

Seeing the channel data almost normal this morning.

goodroi




msg:3488346
 2:44 pm on Oct 26, 2007 (gmt 0)

it sure would be nice if asa would give a new update from the last one shared 3 days ago :)

wyweb




msg:3488347
 2:46 pm on Oct 26, 2007 (gmt 0)

It certainly would. For what it's worth, I'm seeing everything re: channels pretty much back to normal this morning.

Chapman




msg:3488374
 3:07 pm on Oct 26, 2007 (gmt 0)

Channel reporting here (US:Northeast-fine art site) is still pretty whimisical and bears little similarity to my aggregate numbers.

More disturbing is the week long continuation of unlikely CTR metrics (35% below year-to-year average) based on three years of October comparisons.

While I truly believe that Google owes me credit for many hundreds of clicks that appear to be uncounted... I'd eagerly dismiss them if they'd just put a stop to the bleeding!

Chapman-

[edited by: Chapman at 3:09 pm (utc) on Oct. 26, 2007]

arubicus




msg:3488420
 3:41 pm on Oct 26, 2007 (gmt 0)

Yep channel data is back for us but about 50% lower compared to aggregate.

As long as the aggregate is accurate I have no problem with waiting but would be nice to see somewhat accurate channels again. At least give us an update in the meantime.

potentialgeek




msg:3488576
 5:44 pm on Oct 26, 2007 (gmt 0)

I'm seeing (perhaps) indication that things are returning to normal but it's slow. Which seems odd. Page eCPM has been climbing slowly the last two days but still has a ways to go to get back to pre-glitch levels.

Is Google going to update the earnings to reflect its big mistake, or do you think it will pretend nobody noticed, do nothing, and keep all the extra money?

p/g

Atomic




msg:3488585
 5:57 pm on Oct 26, 2007 (gmt 0)

Is Google going to update the earnings to reflect its big mistake, or do you think it will pretend nobody noticed, do nothing, and keep all the extra money?

Considering how well Google is doing, would it make sense to risk their reputation in this way?

wyweb




msg:3488594
 6:12 pm on Oct 26, 2007 (gmt 0)

Is Google going to update the earnings to reflect its big mistake, or do you think it will pretend nobody noticed, do nothing, and keep all the extra money

My earnings are perfectly normal. And no, I'm not a google cheerleadeer by any means but there's nothing to update as far as my account is concerned. In fact my earnings have been rather robust the last few days. Whatever they broke, I wish they'd keep it broken.

poodwaddle




msg:3488607
 6:44 pm on Oct 26, 2007 (gmt 0)

For me the earnings are right on mark, as are the clicks, click through rate, and eCPM. Only the Channel reports were down the past few days and that is now up and running. I suspect, as others have expressed, that this was due to the dynamic channel feature they are adding.
I subscribe to an Adsense tracking service which has been reporting fewer clicks than Adsense has this past week. It appears that they have been dumping clicks that were missed in the previous week. If there has been trouble with lower than expected profits, it is certainly not network wide.

netmeg




msg:3488638
 7:18 pm on Oct 26, 2007 (gmt 0)

I dunno. My channels seem to be working, but my CTR and eCPM are completely tanked. Never had a day this low in two years. Hope it's just something stuck.

Undead Hunter




msg:3488655
 7:32 pm on Oct 26, 2007 (gmt 0)

Holy @#$@. Was looking at channel data for Mon/Tue and it's just not there, only a very few hits per channel... all channels, I thought maybe some old URL's dropped out for a bit, but then I realized that on aggregate Mon / Tue were two of the top 10 days of the month.

So the data's gone... that's fine so long as the money's still there.

Whew.

arubicus




msg:3488739
 9:15 pm on Oct 26, 2007 (gmt 0)

For me it isn't about earnings being off rather the channel data being gone and now it is roughly 40-50% of aggregate. Went through and checked the adsense code and channel IDs are correct. We've seen the numbers off every once in a great hoot but never to this extent. Eespecially when we haven't changed anything with the ads at all.

potentialgeek




msg:3488775
 10:05 pm on Oct 26, 2007 (gmt 0)

In fact my earnings have been rather robust the last few days. Whatever they broke, I wish they'd keep it broken.

You want us to lose money? Thanks for being so considerate.

Obviously I was referring to the sites that have lost money (or the stats currently indicate lost money) due to the glitch which Google already acknowledged.

Considering how well Google is doing, would it make sense to risk their reputation in this way?

It wouldn't affect Google's rep much unless it becomes a news story. That would only happen if Adsense account holders, fearful of getting banned, convinced a reporter to do a story.

Since it's impossible to prove with 100% certainty earnings are (in some cases 33%-50%) down due to the glitch, Google could just ignore the complaints.

It also knows it has a virtual monopoly on online advertising to the extent that most of us can't abandon Adsense and move to YPN and expect the same profit.

Google has us over a barrel. What happens next is based on the conscience of Google's leaders.

p/g

AdSenseAdvisor




msg:3488785
 10:26 pm on Oct 26, 2007 (gmt 0)

An update at last:

Good news! The channels reporting issue has been fixed. Our engineers are still working to correct your reports from the last few days, but everything should be accurate from this point on.

A few notes based on feedback/questions we've heard:

- This was a reporting issue ONLY. It did not affect the actual recording of your clicks, impressions or earnings recording in any way.
- The issue affected channels reporting only. Your aggregate data has and will continue to reflect your earnings accurately.
- It was not in any way related to the announced "Manage Ads" feature. That feature hasn't launched yet, so no backend settings have been changed. It was just a coincidence that this reporting issue occurred at the same time that we announced that upcoming feature.

Thanks for your patience in all of this.
-ASA

Malkovich




msg:3488808
 11:03 pm on Oct 26, 2007 (gmt 0)

Information, that is stats, is crucial in this business. Considering that many of us make living of differences between advertisement inputs and click -outputs, how can one know what, whom, and how to target?
I don't blame adsense for technical mistakes. The question is how you go about acknowledging and rectifying them. This forum helped me sleep for the past 3 days. The ignorance of the official adsense blog, etc. is a recipe for nightmare.

I feel like a rat in a maze when the "experimenter" misplaced the cheese again.

Atomic




msg:3488820
 11:35 pm on Oct 26, 2007 (gmt 0)

It wouldn't affect Google's rep much unless it becomes a news story.

That's exactly what a I mean. If someone does something underhanded and it gets out, it can spell big trouble. The risk of someone spilling it to the press or someone discovering it by chance is always there. We're not talking about very much money in the grand scheme of things. So my question is again: why would Google risk their entire multi-billion dollar enterprise for a few million bucks at most?

potentialgeek




msg:3488888
 1:11 am on Oct 27, 2007 (gmt 0)

There's still hope earnings will be adjusted (read: corrected) once the glitch has been fixed for those who have seen unusually and suddenly low Adsense earnings. The glitch looks as if it affects reporting of channels (which Google has admitted) and total income (which Google hasn't admitted).

Various people have noticed a bug in the Adsense payment history which has been spitting out weird numbers (which hasn't happened before, AFAIK).

"Payment History Messed Up?"
[webmasterworld.com...]

This indicates the bug goes beyond just channels to income/payment calculations.

The other reason there's hope the numbers will be corrected back up to average daily income is it appears as if Google is still counting all the clicks even though the EPC is askew and channel numbers (we see) are off. The click "counter" is functionial; the "calculator" of income is dysfunctional.

Late last week when a change was first detected my first guess was that smart pricing had lowered the income, because total impressions were about the same, total clicks average, but total income (as reported in the control panel) was down.

However, this week the EPC has very gradually been rising, which is not how smart pricing looked in the past. Once you're tagged as a low-converting site, smart pricing keeps the EPC fixed lower, not rising.

What I want to know is what on earth was Google trying to do?! When you look at the key data streams that are in this mess (channels, CTR, eCPM, EPC, total income), the first thing that comes to mind is smart pricing. I suspect Google tried to update its smart pricing algo, and the new algo is a disaster, riddled with bugs.

I also want to know why this glitch hasn't been fixed after a week. It's either a hardware or software problem (or both). Did Google get hacked? Is there a very serious problem? Is that why it won't say anything and it's taken so long to try and repair?

We've seen some problems in recent weeks, such as the control panel opening very slowly when you first log in, as if it was loading piles of stats, and on other occasions delays in stats, but these would be on target by the end of the day. There was never a week-long problem.

Assuming it's a software/programming error, (because it's difficult to imagine Google has hardware problems), why didn't Google revert back to the old files with the perfect code that had been working correctly for more than a year immediately upon learning about the glitch? (Then fix the code, and try again.)

Even though EPC has been rising slowly, I don't see corrections yet back to average daily income levels.

Unless this "glitch" was a big scheme by Google to snatch a pile of money fast (charging advertisers the same while slashing publishers' income), Google is going to adjust the earnings, because it still has accurate records of all clicks, and how much it charged advertisers for those clicks.

That only leaves one remaining issue: how much Google will take for itself.

Unless Google was hacked and the full click data of how much advertisers paid it was stolen.

p/g

farmboy




msg:3488896
 1:27 am on Oct 27, 2007 (gmt 0)

There's still hope earnings will be adjusted (read: corrected) once the glitch has been fixed for those who have seen unusually and suddenly low Adsense earnings.

Based on the following from ASA, I wouldn't get my hopes up too high:

This was a reporting issue ONLY. It did not affect the actual recording of your clicks, impressions or earnings recording in any way.

- The issue affected channels reporting only. Your aggregate data has and will continue to reflect your earnings accurately.

FarmBoy

indias next no1




msg:3488908
 2:20 am on Oct 27, 2007 (gmt 0)

is there is any stats stuck now, my stats not updated for the past 2 hours

sutrostyle




msg:3488921
 3:14 am on Oct 27, 2007 (gmt 0)

is there is any stats stuck now, my stats not updated for the past 2 hours

I seem to observe the same thing here.
P.S. ecpm in the last two days is exceptionally low.

indias next no1




msg:3488924
 3:19 am on Oct 27, 2007 (gmt 0)

still no update in stats, sticks to the same. already 3 hours gone

sutrostyle




msg:3488945
 3:50 am on Oct 27, 2007 (gmt 0)

Still stuck. I wonder if they have gone out for the weekend, and it will be stuck or worse, lost till next week?

jetteroheller




msg:3488999
 6:56 am on Oct 27, 2007 (gmt 0)

From Fridday, 77% of the total stats shows up in the channels.

I hope the correct also the older days

From October 24th, less than 1% shows up in the channels.

JamesR3




msg:3489112
 11:02 am on Oct 27, 2007 (gmt 0)

We have a Google account manager, and lacking any input from ASA, I asked him what was going on a couple days ago. I received no reply.

Now I see ASA's post stating "Your aggregate data has and will continue to reflect your earnings accurately" which I take to mean that SmartPricing/CPM was not affected.

However, SOMETHING is going on with CPM. How about ASA answering the question directly (or our account manager answering at all)? How about a simple "There was a SmartPricing algorithm change, and the CPM you see now is what you can expect until the next such change"?

I hate to waste my breath by saying what everyone else has already said, but this lack of communication is poor form. And then, when ASA finally posts something, it only addresses some of the issues raised.

I've seen people in this thread saying that this has prompted them to try YPN, and it seems that YPN is even a viable alternative for some people, if they get good targeting. I haven't tried it yet, but incidents like this certainly push me in that direction.

HuskyPup




msg:3489145
 12:35 pm on Oct 27, 2007 (gmt 0)

Good grief, now what!

Friday's Clicks & CTR were at the bottom end of averages HOWEVER my EPC was slashed by 33% making in the past 10 days 2 of my worst earning's days of the year and only surpassed by New Year's Day!

My eCPM is now 50% of the rest of the year/my month until 15th October.

Half a month to sort out this ridiculous situation of their own making is far too long.

For those of you unaffected I hope yours continue this way however I am giving this until the end of the month to be sorted out and if it is not, then bye bye AdSense, you'll be off all my sites.

[edited by: HuskyPup at 12:36 pm (utc) on Oct. 27, 2007]

frakilk




msg:3489158
 12:50 pm on Oct 27, 2007 (gmt 0)

AdSenseAdvisor said:
Good news! The channels reporting issue has been fixed. Our engineers are still working to correct your reports from the last few days, but everything should be accurate from this point on.

I'm still seeing erroneous channel data this morning. This is not good.

icedowl




msg:3489167
 1:10 pm on Oct 27, 2007 (gmt 0)

I'm now missing some searches that I can see happening in my logs. I'm just not sure if this is connected to the missing custom channels problem or if it's a new, separate problem.

The custom channels seem to be okay now, but how can anyone be sure?

wiseapple




msg:3489199
 1:51 pm on Oct 27, 2007 (gmt 0)

Here is my theory:

- Channels are somehow linked to smartpricing and ECPM.

- Channels started to report 0.

- Therefore, smartpricing saw this as a negative or oddity.

- Therefore, a ECPM was decreased.

My hope is that when channels report back correctly, ECPM should return back to normal.

But I am guessing that this will take a week or two.

farmboy




msg:3489223
 2:34 pm on Oct 27, 2007 (gmt 0)

I'm now missing some searches that I can see happening in my logs.

Same here.

FarmBoy

HarryM




msg:3489247
 3:14 pm on Oct 27, 2007 (gmt 0)

Channels are somehow linked to smartpricing and ECPM

Is there any proof of this? Channel data would seem an odd thing to include in a smartpricing algo. People use channels to monitor so many different things: individual pages, page groups, ad block types, ad block position, links or content, etc. And they are changing all the time.

I am working on the assumption (which could be horrendously wrong! :)) that the most important metric for smartpricing that I can control is CTR. And that would be Ad CTR, rather than Page or Ad Block CTR.

I would be interested to hear others views on this.

farmboy




msg:3489253
 3:28 pm on Oct 27, 2007 (gmt 0)

I've seen people in this thread saying that this has prompted them to try YPN, and it seems that YPN is even a viable alternative for some people, if they get good targeting. I haven't tried it yet, but incidents like this certainly push me in that direction.

Unless I learn otherwise, I consider this to have been a technical glitch and I understand that such glitches can happen to any company.

The communication could have been better, but then again, I always keep in mind that there are people out there waiting to exploit every little bit of information they can gain.

That said, I decided to give YPN another chance over the past few days. And I've been pleasantly surprised.

FarmBoy

This 212 message thread spans 8 pages: < < 212 ( 1 2 3 4 [5] 6 7 8 > >
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