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Adsense Banned Me - Internet Cafe
Adsense Banned Me - Internet Cafe
internetcafeowner




msg:3419974
 3:37 am on Aug 12, 2007 (gmt 0)

I own 60 internet kiosks and cafes around Las Vegas. I made my default page for the kiosk <snip> . People from the kiosk did about 150 searches per day and check out my Vegas website. I realized that google may find it funny that there are people clicking on ads from the same IP address. SO I emailed them and explained my situation with the kiosks. They said they understand and take it into account, NO worries, NO problem. One month later I get disabled! The worst part is I have no way to contact them? Theres no email, the petition page does not work https://www.google.com/adsense/support/bin/request.py?contact=invalid_clicks_appeal , it asked for an email but has no box to place one. I'm really sad about this. I wasnt making a fortune, but it was my hobby and I really enjoyed doing it :( What can I do? Any advice? I am 10000000% innocent. I did nothing wrong. read and followed every rule. Please help. Thanks.

[edited by: martinibuster at 3:41 am (utc) on Aug. 12, 2007]
[edit reason] Violation of WebmasterWorld TOS [webmasterworld.com] . [/edit]

 

martinibuster




msg:3419975
 3:43 am on Aug 12, 2007 (gmt 0)

...it asked for an email but has no box to place one.

There's a place to input your publisher ID.

Here are a couple threads that may be helpful:

Before anything, it's a good idea to read Google's AdSense Policies [google.com] and their Terms and Conditions [google.com].

I've been Reinstated - Adsense has let me Back in
A member recounts their experience at being removed from the AdSense program, but subesequently reinstated when she proved that she was not responsible for false clicks.
[webmasterworld.com...]

What to Do When You are Kicked Out of Adsense
A long step-by-action-step tutorial on your recourse when booted from AdSense
[webmasterworld.com...]

There's not much we can do here to diagnose why you were banned. If you read the above posts you should get a good idea of how to proceed in getting reinstated if you feel you did not break any rules. And make sure you know the rules. ;)

Good luck.

[edited by: martinibuster at 4:02 am (utc) on Aug. 12, 2007]

jomaxx




msg:3419978
 3:45 am on Aug 12, 2007 (gmt 0)

Be persistent. Others have been reinstated by staying focused on a valid explanation for what may seem to be anomalous activity, and being polite and persistent (and innocent).

incrediBILL




msg:3420020
 5:45 am on Aug 12, 2007 (gmt 0)

What can I do? Any advice?

If getting banned from AdSense is this big an issue maybe the Internet Cafe business isn't for you.

joeking




msg:3420173
 3:29 pm on Aug 12, 2007 (gmt 0)

Maybe the Internet Cafe business isn't for him? Just because he is trying to get his Adsense account reinstated? The guy has 60 odd sites and deserves more than a patronising response like that.

Be persistent like others have said. If you are innocent the chances of being reinstated are good.

That said, the problem with the one ip clicking all the ads is that it is obviously open to abuse so I can see why Google might decline to reinstate you. They simply have no way of knowing which (if any) clicks are genuine if they all come from the one ip.

An alternative would be to sell ad space directly to local businesses in Las Vegas - I'm sure there are many who would love to be in front of your captive audience, particularly tourists. I would go downn that road personally.

incrediBILL




msg:3420182
 3:51 pm on Aug 12, 2007 (gmt 0)

The guy has 60 odd sites and deserves more than a patronising response like that

Who was being patronizing?

If I had a bustling internet cafe, unless it's a mesothelioma cafe, the last thing I'd be worried about would be the few dollars a day I could earn from AdSense as good customer service could easily eclipse AdSense in a couple of tips alone.

internetcafeowner




msg:3420210
 4:42 pm on Aug 12, 2007 (gmt 0)

Thanks for the ideas and support. Just to make something clear, I dont need the Adsense revenue to make my living. Its was simply a hobby that I enjoyed. I put about 1 month of work into building the main website. I also built another 6 sites, and was working an another 3-4 websites. Again, if I only made 10-20 dollars per day I would have been happy. Some things you do for enjoyment and not just for the money.

I really think google is taking the worng approach. I understand that 99% of people they disable are probably fraud cases. However, there is the one percent that is innocent. That one percent is treated like a criminal. Google doesnt care how much work you put into something, they suspect something and right away without warning disable you. Not to mention the one percent that made their earning legit have their money confiscated. Thats not right. There are better soltutions. Wouldnt it make more sense to first warn somone? Then if the action continued, then ban them? Google is suppossed to be this great green company. I've done business with many people over the years. Nobody has ever treated me this bad and ripped me off like this before.

jomaxx




msg:3420237
 5:51 pm on Aug 12, 2007 (gmt 0)

Google isn't treating you like a criminal. They're severing ties with your business and returning your most recent earnings to the affected advertisers. We've seen the most outrageous attempts to rip off advertisers over the past few years, and I don't ever recall the police being brought in.

Anyway, setting your own AdSense-powered website as the default homepage for a bunch of kiosks and internet cafe PCs sounds only borderline legit. The traffic is not going to be targeted to the content of that website, and people don't usually use those venues to engage in ecommerce transactions anyway. Thus even if there is no explicit violation of the stated rules, you may have set up a situation where the majority of ad clicks are useless.

Good luck getting reinstated, but if you DO get back in, I'd spend some time thinking about how to ensure that AdWords advertisers are getting their money's worth.

internetcafeowner




msg:3420289
 7:07 pm on Aug 12, 2007 (gmt 0)

1) The default was a start page. It had a google search box with some city info and links to my website. The majority of the ad revenue came from google search.

2) I emailed google and asked if this menthod of promotion was OK. They replied, YES, its OK.

3) When customers come to internet cafes they are there looking to book a hotel, flights and purchase event tickets. I've been in the business for seven years. So infact the clicks were highley effective ads for the sponsors. I'm sure the advertisers had a much better success rate from me than someone sitting at home clicking the ads.

4) No its not a criminal, however, when you follow the read and follow ALL the rules, put hard work into something, and then get thrown off with no warning, no explanation. Its quite disheartning. Its not the persona that they portray. I know I'm just a number to them, but I would think a compnay that has all their technology and money could do a little better in treating people.

Atomic




msg:3420309
 7:44 pm on Aug 12, 2007 (gmt 0)

I really think google is taking the worng approach. I understand that 99% of people they disable are probably fraud cases. However, there is the one percent that is innocent. That one percent is treated like a criminal. Google doesnt care how much work you put into something, they suspect something and right away without warning disable you. Not to mention the one percent that made their earning legit have their money confiscated. Thats not right. There are better soltutions. Wouldnt it make more sense to first warn somone? Then if the action continued, then ban them? Google is suppossed to be this great green company. I've done business with many people over the years. Nobody has ever treated me this bad and ripped me off like this before.

I feel for you and understand how bad you must feel if you are truly innocent but you have to look at this from Google's point of view. If Google doesn't protect its advertisers, Google go out of business. It makes complete sense for them to ban swiftly and reinstate slowly because, as you mentioned, 99% are probably guilty. What about the advertisers who have their money confiscated by fraudulent websites? In their eyes Google is doing pretty good but perhaps not acting fast enough to protect them.

If you are truly innocent, you'll probably be reinstated and get your money. You're still right to be angry. No one can fault someone if they are unjustly accused but you do have to consider the advertisers. If Google is right 99% of the time that's not too shabby.

Atomic




msg:3420310
 7:46 pm on Aug 12, 2007 (gmt 0)

I would think a compnay that has all their technology and money could do a little better in treating people.

I agree with you here. Google needs to up it's customer service budget. When competition becomes serious and Google doesn't have any friends left...yikes.

sailorjwd




msg:3420449
 1:11 am on Aug 13, 2007 (gmt 0)

"We've seen the most outrageous attempts to rip off advertisers over the past few years"

Yes, its called parked domains - way to go google.

Poster - sorry for your situation. But by the grace of G go I.

workingNOMAD




msg:3420644
 10:33 am on Aug 13, 2007 (gmt 0)

No smoke without fire!

joelgreen




msg:3420705
 12:13 pm on Aug 13, 2007 (gmt 0)

IMO accounts are mostly banned by Google's program which checks for unusual activity. Looks like it may still ban you even if you emailed AdSense support and had a "go" from AdSense support (because program is not aware of your emails).
But appeals are processed by real people. Use the link you posted for appeal. Put a note you had a "go" (include reference # from the "go" email), and they may reinstate your account.
Note: it may take few weeks or even longer (i mean their first answer).

internetcafeowner




msg:3420820
 2:39 pm on Aug 13, 2007 (gmt 0)

As of right now, there is no way to appeal. Theh link they put on their website for the appeal form asks for an email, but there is no box to put an email. When you try to submit the form, it wont go through unless there is an email address? Looks like they dont want people submitting the appeal now, or maybe not at all anymore?

[google.com...]

[edited by: jatar_k at 2:48 pm (utc) on Aug. 13, 2007]
[edit reason] fixed link [/edit]

netmeg




msg:3420866
 3:36 pm on Aug 13, 2007 (gmt 0)

So then write to support directly. DON'T write to appeal your invalid clicks, write them to report that the invalid click form is broken, without the email field. Be polite (even if you don't feel like it).

https://www.google.com/adsense/support/bin/request.py

But I gotta tell you, I don't think you have a very good business model with putting ads on the portal pages for these internet cafes. Even if it has been thus far as pure as the driven snow, it's simply going to seem too open to abuse. And, as a person in charge of a monthly five figure AdWords budgets across several clients, I'd probably block my ads from appearing on your sites, if I found them there.

wheelie34




msg:3420871
 3:43 pm on Aug 13, 2007 (gmt 0)

asks for an email, but there is no box to put an email

That page states

"If you're an AdSense publisher, please use your AdSense Login so that we can better assist you."

That page knows who you are probably via your cookie

jomaxx




msg:3420879
 3:49 pm on Aug 13, 2007 (gmt 0)

Obviously once you give them your login id, they'll know your email address. Just fill out the form per their request.

netmeg




msg:3420888
 4:05 pm on Aug 13, 2007 (gmt 0)

I got the impression that the email address is a required form field that wouldn't process the submit unless it was there (but it's not there) I didn't try it myself though.

BigDave




msg:3420914
 4:32 pm on Aug 13, 2007 (gmt 0)

It's there but it's hidden. It does look like the JS checks for it and won't submit without it, but I'm not going to "test" it without having a reason to.

If it was me, I'd probably edit the source so the hidden field contained my email address, then submit it.

internetcafeowner




msg:3420959
 5:27 pm on Aug 13, 2007 (gmt 0)

It wont submit unless you enter an email. I tried to look at the source, but its crazy source code, cant figure it out. Have a look!

tim222




msg:3420977
 5:48 pm on Aug 13, 2007 (gmt 0)

It wont submit unless you enter an email. I tried to look at the source, but its crazy source code, cant figure it out. Have a look!

Regardless of the source code, did you fill out the form and click submit? If so, what error message did you receive? If not, then give it a try.

rocker




msg:3420989
 6:04 pm on Aug 13, 2007 (gmt 0)

internetcafeowner, here is a good form [google.com]

internetcafeowner




msg:3420990
 6:04 pm on Aug 13, 2007 (gmt 0)

When you click submit, theres an error that says "please enter your email". However, there is no email box!

rocker




msg:3420993
 6:07 pm on Aug 13, 2007 (gmt 0)

internetcafeowner, Did you try the link I provided in my previous post.

internetcafeowner




msg:3420994
 6:08 pm on Aug 13, 2007 (gmt 0)

wow, ROCKER, thanks!

I have no idea how you found that form.

I love the internet!

BigDave




msg:3421122
 8:40 pm on Aug 13, 2007 (gmt 0)

It wont submit unless you enter an email. I tried to look at the source, but its crazy source code, cant figure it out. Have a look!

I did have a look. I wouldn't have told you to try it, and mentioned that it was "hidden" if I hadn't. All it took was searching on "Email".

But I guessz that it doesn't matter since you now have a working form.

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