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Warning email from Google. Please help
A follow-up
SusanPilot




msg:3374357
 8:13 am on Jun 21, 2007 (gmt 0)

Just a follow-up. I emailed Google, and told them more or less what I told you. See [webmasterworld.com...] I also told them that I've removed Adsense on the site where I thought there might be a problem. (I receive between 10-15 spam emails per day through the Contact Form on the "controversial" site, which seems to be sent from somebody in Russia -- Received a StickyMail which made me realize there might be a connection.)

Google sent a standard email reply saying I should review my site's logs and if I suspect invalid clicks, I should notify them immediately. The problem is I do not have the background to interpret these logs properly, but when I saw an usual number of clicks earlier this week on one section of my site I emailed them (8 clicks from 11 page impressions in 2 hours).

This morning I logged into my Adsense account. It said, "Your payments are currently on hold. Action is required to release payment." I emailed Google to ask what the reason is and that I'll give them access to my site logs if this will help to resolve the problem.

I am expecting the "you are banned" email any time now...

 

Hobbs




msg:3374578
 12:14 pm on Jun 21, 2007 (gmt 0)

When you are banned you will no longer be able to login, I think what you are saying only means that your account is being investigated. Since you say already removed all ads from that site, all you can do at this point is email them a link to a copy of the log file for that site to help the investigation. Also see if they send you any requests "action" and comply to their requirments as soon as you can.
It should blow over.
Good luck.

Jaunty Edward




msg:3375032
 7:43 pm on Jun 21, 2007 (gmt 0)

"Your payments are currently on hold. Action is required to release payment."

there is an option in adsense that lets you hold the payments, meaning even if you cross $100 google will not send you the payments.

Google is showing that message coz you have activated that option and google will hold all your payments untill you uncheck the option.

I dont login to my adsense account from this PC so I will not be able to tell you where that option is but check it in payments.

Regards,
Jaunty

londrum




msg:3375050
 8:06 pm on Jun 21, 2007 (gmt 0)

sounds like you need to shore up your contact form.
but if you want a quick solution, just stick this at the very top of your contact page (assuming that you know how to use php...)


<?php
$block=array(
"99.99.99.97","99.99.99.98","99.99.99.99"
);
if(in_array($_SERVER['REMOTE_ADDR'],$block))
{exit();}
?>

just swap the IP numbers over for the ones you want to block. you should be able to get those from your log. or you can view the headers inside the spam email and it should tell you there as well.

SusanPilot




msg:3375056
 8:10 pm on Jun 21, 2007 (gmt 0)

No, Jaunty, payments are on hold because Google is investigating the invalid clicks problem, but I am a honest publisher so I will do what I have to do to resolve the problem.

Hopefully all will be over soon.

SusanPilot




msg:3375118
 9:05 pm on Jun 21, 2007 (gmt 0)

londrum,

>(assuming that you know how to use php...)

No, I don't. Although I follow the Google TOS to the best of my knowledge and ability I'm technologically disabled :). I'm an academic, and thought having good and unique content on my sites was more important than learning about php etc. I'm an expert in some of the topics I write about, and to do research for the articles which were not my forte I spent hours and hours in libraries. I also bought close to 100 books over the past two years.

But let's wait and see what happens.


londrum




msg:3375129
 9:16 pm on Jun 21, 2007 (gmt 0)

just trying to help

SusanPilot




msg:3375132
 9:20 pm on Jun 21, 2007 (gmt 0)

londrum,

I know, and thank you. If I could use your help, I would. I just don't know how.

SusanPilot

FrostyMug




msg:3375420
 4:38 am on Jun 22, 2007 (gmt 0)

if it's of any help, i get spam through forms on my site too... most come from the same IP. I use godaddy's standard form API, and spammers mastered it perfectly whereas they somehow forgo even the form fields and send their garbage straight to me.

btw, not sure if you're doing this on your site, but I do not display adsense code on my contact us, about us, forms, search and any other help or index or sitemap page (most is against TOS anyway).

good luck to you.

SusanPilot




msg:3375439
 5:27 am on Jun 22, 2007 (gmt 0)

> btw, not sure if you're doing this on your site, but I do not display adsense code on my contact us, about us, forms, search and any other help or index or sitemap page (most is against TOS anyway).

Only on articles.

eddy22




msg:3376482
 5:41 am on Jun 23, 2007 (gmt 0)

I assume u can have adsense on 'contact us' page if there is relevant content.

gendude




msg:3376534
 8:07 am on Jun 23, 2007 (gmt 0)

btw, not sure if you're doing this on your site, but I do not display adsense code on my contact us, about us, forms, search and any other help or index or sitemap page (most is against TOS anyway).

Tell that to the thousands, if not 10s or 100s of thousands of blogs with AdSense in their footer/sidebar/header, as well as who knows how many forums that have Adsense as part of the template as well, meaning you get it when you login, look at user lists, etc.

Of course, putting aside whether those are violations of the TOS, and whether Google actively pursues them (they don't, otherwise WebmasterWorld, etc., would be full of thousands of people going crazy), it would be wise to try to avoid AdSense on such pages, seeing as how you will most likely not get any clicks on those pages.

mattg3




msg:3376674
 12:23 pm on Jun 23, 2007 (gmt 0)

Given Google's high technology low IQ approach, I guess the system is running the adsense staff .. not enough people to sufficiently understand all variations of millions of websites ..

and the usual undemocratic approach ... you have to proof that you are not guilty instead of the generally accepted way the other way round .. innocent until proven guilty ...

europeforvisitors




msg:3376724
 1:42 pm on Jun 23, 2007 (gmt 0)

and the usual undemocratic approach ... you have to proof that you are not guilty instead of the generally accepted way the other way round .. innocent until proven guilty ...

Google isn't a court of law; it's a business, and it has the contractual right to end the AdSense-publisher relationship at any time, for any reason--just as you do. So why bring politics and the judiciary into the discussion?

incrediBILL




msg:3377174
 3:28 am on Jun 24, 2007 (gmt 0)

Google sent a standard email reply saying I should review my site's logs and if I suspect invalid clicks, I should notify them immediately.

The invalid clicks won't show up in your log files and Google damn well knows it.

You cannot look at log file traffic and determine which IP address is actually doing the clicking unless you install a click-tracker script which wouldn't be needed if Google would just show us who's clicking on the $#&*!@# ads in the first place, or at least show us any suspected fraud IPs so we can block them.

Of course they'll cite privacy issues for not sharing the information, but then again, it's YOUR website so you already know who's visiting it so what exactly are the privacy issues?

Then again, if G's scripts already detects suspected fraud, why don't they just block 'em, reverse the charges and not worry about it again since the fraud source is blocked?

Lots of silliness going on and there must be other underlying reasons that us "normal people" using common sense logic obviously can't comprehend.

Just call me "Dazed and Confused" at the ludicrousness of it all.

[edited by: incrediBILL at 3:42 am (utc) on June 24, 2007]

mattg3




msg:3377277
 11:18 am on Jun 24, 2007 (gmt 0)

So why bring politics and the judiciary into the discussion?

Because I felt like it, as their communcation policy is a joke ...

And if the EMEA foreign speakers Ireland jobs are anything like the ones in the North of Britain, then you will mostly talk to an underpaid student. Nothing per se against students per se, but it's more laid out to save money as to actually communicate. And these poor students probably have to deal with a lot. If it's not outsourced and they have to adapt multiple personas.

It's extremely relevant to understand how these warning messages are generated and who writes to you.

Until you reached the second tier investigation team, if it's structured like the usual hotline setup, your site was assessed by a program and someone probably underpaid and a non expert either.

So unless you can convince the first tier that they send it to the second tier, logs might be a waste of time.

In another call centre I was as a student, the main objective is to deal with their targets, aka as many communications solved as possible, so the incentive for staff to deal with your request if wrongly accused could be low.

Possibly trivial but a friend of mine which was recently invited to optimisation thought it was a smashing things and he would get a real contact with someone he longs for so much .. well they haven't answered yet.

This only email pretty much tops even the communication policy of my local cable provider that tries to get you of the phone and you need about 2 hours to get some poor chap in another country that can only repeat the phrase, "I can only apologise".

And it's ultimately stupid from Google's side, instead of having more dedicated publishers, the best business strategy is to spent at least half of your time on other income sources as Google is so damn uncommunicative and therefore unreliable.

It's better to have diversity and accept a pay cut then this monopolistic mania.

SusanPilot




msg:3377492
 6:46 pm on Jun 24, 2007 (gmt 0)

I think I have found the problem...

Just found a site that copied all my articles & pics. No changes made to anything. They even stole the pics I bought at a photo agency. Google started indexing this site somewhere in April. At this point just over 200 pages of the copy-cat site have been indexed. Interestingly, the pages are indexed as "Supplemental results."

incrediBILL




msg:3377516
 7:42 pm on Jun 24, 2007 (gmt 0)

See my comments on this thread about putting your list of domains in channels:
[webmasterworld.com...]

Had you used channels as I discuss there, you would've known this was going on long before Google ever sent you an email and could've acted first.

SusanPilot




msg:3377569
 9:08 pm on Jun 24, 2007 (gmt 0)

Thanks Incredibill,

Each section of my site has its own channel, just never thought of adding everything together as a check. Great advice, came too late this time but will use it in future (hopefully there is one for me). I guess one could also use the number of clicks to double-check.

SusanPilot




msg:3383962
 8:34 am on Jul 2, 2007 (gmt 0)

It seems Google has completed their investigation. The "payments on hold" message has been removed from my account.

Thank you for your help and advice.

sailorjwd




msg:3384124
 12:50 pm on Jul 2, 2007 (gmt 0)

Good to hear everything is somewhat ok now.

I put in 25 DMCA requests just in the month of june.

We should have had a list of authorized urls for our adsense years ago.

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