Msg#: 4455660 posted 8:21 pm on May 20, 2012 (gmt 0)
I just got a search referral to my NS2.domain.co.uk indtead of my site. Any idea how or why this could have happened?
The site that should be showing in that SERP instead of the nameserver has been recently hit by penguin - can it be related?
Does this point towards a problem with my VPS? I have never seen this before and am at a total loss. It looks like only the one pag from the NS2.domain.co.uk is cached in google - the main index page typically.
Msg#: 4455660 posted 7:42 am on May 22, 2012 (gmt 0)
Hi indy, yes, a human referral. A search that would usually have come to my site has come to my home page cached as NS2.domain.co.uk
I spoke to the hosts and they were unhelpful to say the least and that I should employ "a SEO" A friend of mine suggested that I should 301 the NS2 to the domain but I don't know what the consequences of that would be.
Msg#: 4455660 posted 2:42 pm on May 23, 2012 (gmt 0)
I would run, not walk to the nearest DNS test page and enter your domain. A search on 'dns test' will do. I've used all of the first 4 in the search result at various times.
See what errors it reports and strongly consider fixing some/most/all of what it finds.
Subtle DNS issues can lead to other problems that your users may experience, like email rejection. Saw this last week when I was involved in fixing what ended up as a half done server move. The email errors were what got me involved initially.
Msg#: 4455660 posted 4:24 pm on May 23, 2012 (gmt 0)
Thanks for the replies. I just got this from the Support people, does this sound reasonable / plausible?:
Let me explain in detail, You have the [VPS] with us which is allocated to you with 2 IP address 000.000.00.114 000.000.00.115
The Name servers provided to your server are (ns1.domain.co.uk & ns2.domain.co.uk) and both are registered with the IP address as ns1.domain.co.uk = 000.000.00.114 ns2.domain.co.uk = 000.000.00.115 If you ping the name servers they will show you pointing towards there respective given IP address.
Apart from this in terms of your reported issue, The IP address 000.000.00.114 behaves as a shared IP address for all the domains hosted on the same server. whenever you ping any domain hosted on your server this IP address will resolved. But if you check for the domain name "domain.co.uk" then its pointing to the 000.000.00.115 which means that the domain name is provided with a specific and dedicated IP address.
Unfortunately the IP address which is provided for your domain name "domain.net" is 000.000.00.115 which is already pointed for the ns2.domain.co.uk (name server), because of which your name server went to the cache of google. You can check for the IP address allocation on your server from the WHM Login to the WHM >> Main >> IP Functions >> Show IP Address Usage
As of now if you wish to make it fix you need to either switch the domain name "domain.net" to the shared IP address 000.000.00.114 else you need to purchase another a new IP address which we will add to your server and you can then able to allocate with the dedicated IP address. If you wish to change the domain name IP address you can do this from the WHM itself Login to the WHM >> Main >> Account Functions >> Change Site's IP Address
You are requested to please provide us with your confirmation whether you wish to purchase a new IP address for the domain name or you wish to change it to the shared IP address itself. Awaiting for your feedback.
[edited by: Andy_Langton at 9:00 am (utc) on May 24, 2012] [edit reason] Anonymised domains [/edit]