tedster
msg:3696754 | 10:44 pm on Jul 11, 2008 (gmt 0) |
Very strange - it sounds like the hotel reviews got incorrectly credited to the one business that remains in the results. This may not be the result of a hack, but rather a data problem at Google Local/Maps. One thing you can do is perform the search, and then at the bottom of the search results page, use the link that says "Disatisfied? Help us improve." I'm pretty sure Google would want to fix this, from what you describe.
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g1smd
msg:3696755 | 10:44 pm on Jul 11, 2008 (gmt 0) |
Report it, preferably from somewhere within your WMT account, if not also from the "dissatisfied with the results" link on the search results page. Tedster was faster by mere seconds.... :-)
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Gremlin098
msg:3696777 | 11:13 pm on Jul 11, 2008 (gmt 0) |
Thanks for the quick replies! I didn't notice the 'disatisfied?' link at the bottom. I don't see a place to report it from within my account (but I am logged in). I'll see if I can report it through AdWords also. I had to increase my spend for a bunch of keywords to get above it again. I'm also contacting the other companies with sponsored results on the page. I'm sure they'd have the same objection as I do.
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Gremlin098
msg:3696793 | 11:52 pm on Jul 11, 2008 (gmt 0) |
Here's an update for anyone who has a problem like this in the future. I sent messages to a few other AdWords advertisers appearing on the same page. One of them was a huge national firm. I received a reply from their WebMaster within an hour... [paraphrase]
Their internal keyword team is going to investigate.
Since they are a big Adwords customer, they expect
to hear directly from Google about the issue.
[end paraphrase] [edited by: tedster at 12:36 am (utc) on July 12, 2008]
[edit reason] paraphrase the email text [/edit]
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