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Yahoo tops Google in customer satisfaction survey

 7:30 pm on Aug 14, 2007 (gmt 0)

August 14, 2007 (Computerworld) -- For the first time, Yahoo Inc. has replaced Google Inc. as the No. 1 portal of choice, according to a customer satisfaction survey released today.

Yahoo's score is up 4% to 79 on the 100-point scale of the annual University of Michigan American Customer Satisfaction Index (ACSI) on e-business Web sites. While Yahoo's stock among users is rising, Google's is on the wane, according to the report. Google fell 3.7% to 78, the second time in as many years that its score declined.

The results indicate a battle brewing between the two Internet giants.

Computer World story [computerworld.com]

[edited by: tedster at 7:46 pm (utc) on Aug. 14, 2007]
[edit reason] added link [/edit]



 7:48 pm on Aug 14, 2007 (gmt 0)

Since this is the Google Search forum, I think it's essential to note that Yahoo topped Google as a portal, but not as a search engine:

Yahoo is emerging as the leading portal, fighting Google and losing for the search business, while Google is the leader in search, fighting Yahoo and losing dominance as a portal, Larry Freed, president and CEO of ForeSee Results, which sponsors the ACSI report, said in a statement.

[edited by: tedster at 8:14 pm (utc) on Aug. 14, 2007]


 8:11 pm on Aug 14, 2007 (gmt 0)

More over here [webmasterworld.com].

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