One day in June, I did a search for a popular keyword that we dominated. Another firm showed up in our place with the exact site that we operate... just under their domain name. I guess they stole all of our pages and Google indexed their site instead of ours. I really don't know.
Well now, the scraper site is gone and after a month and a half, we are nowhere near where we were before. We have been pushed back to page 5 or 6 for our ever most popular searches. I mean we used to dominate every search for our industry. Then one day, poof! We're gone!
I reported abuse on that site when it first happened and since then have contact Google a few times and got nothing in return. Not even an email from a real person to give advice or reason. I have done everything by the book and have gained all of our links through hard work and a lot of time.
I think we're being penalized but don't know why or what to do about it!
Thanks all for your help. This is costing us tons.