|Google Search Results for Client's Business|
| 3:28 pm on Aug 12, 2013 (gmt 0)|
Long story short, I constructed a simple web page for a restaurant. Menu, hours, directions, and a few other minor details.
I talk to the client from time-to-time, and on a recent conversation, I asked about business. He said it's slow on the weekends, and the weekends are usually his busiest. Come to find out, on right of the google search page, it shows customers restaurant details. Well, the hours show he is closed on the weekend!
This client has no relationship with google what-so-ever, nor any other other restaurant listing sites. He's engaging with his lawyer about this right now and I don't blame him. What if I took out an ad in a newspaper and listed false hours/prices/information about a business that wasn't mine? I'd probably be in jail or something. The correct hours are clearly stated on every single page of his website, so there is no reason for it not to be correct.
What do I do for this customer? Several people have filed corrections to google over the past week, but they refuse to change the incorrect and business damaging information.
| 4:40 pm on Aug 12, 2013 (gmt 0)|
Since most of us haven't gone through law school or read the ToS, let's skip the legal discussion and just discuss the internet marketing issue.
How have people filed corrections to Google?
Is anyone coordinating this to make sure you don't have people getting in each others way?
Have you searched online to make sure no other website is publishing this information?
Did he claim his listing in Google Local and verify the site in WMT?
Are you handling Google+ for your client?
Did you already read and follow the tips in this thread "Knowledge Graph mistakes - How do you correct?"
Did you check to see if maybe Zagats was feeding the bad info? Last year in this Local thread Zagat was discussed "Google+ Local Replaces Google Places"
I understand why your client may be angry at Google but I think he might want to step back and take an honest look at his situation. If his poor weekend business is 100% due to Google, then he actually has a very strong relationship to Google. Unfortunately, it is a relationship that he has apparently ignored and taken for granted. This could be a good wake up call to realize how much his business depends on Google and that he should spend more time managing that process. That is of course assuming that his poor weekend business is caused by Google and not some other online review website scaring away customers.
| 5:29 pm on Aug 12, 2013 (gmt 0)|
|Unfortunately, it is a relationship that he has apparently ignored and taken for granted. This could be a good wake up call to realize how much his business depends on Google and that he should spend more time managing that process. |
I don't see it that way at all. It was Google's choice to do Places, for Google's profits, so they have a legal and ethical responsibility to avoid/fix inaccuracies in those listings. They do not have a responsibility to list you, or not list you, or make the listing look just how you'd like, but they do have a responsibility to keep the information accurate.
edacsac, when you say people have filed corrections, what do you mean? In the Places listings in the SERPs, I see a link below the graph that asks "Are you the business owner" and takes you to a login for Google. Your client - or someone on his behalf - should be able to set up a Google account, and then may have access to make corrections right then and there. Or have you tried that, and it's not working?
| 5:45 pm on Aug 12, 2013 (gmt 0)|
The thing about this fella, he doesn't want to be involved with google because it's just "another thing" to deal with. I explained to him about verifying his business and the changes per the business owner link, and I would manage it through my google account, but he feels differently about it and quite honestly prefers google not publish his hours, etc; That's why he had is own website built, right?
I think he'd prefer to pursue a removal from google at this point, and personally, I don't think the business issue is really due to google all that much.
It comes down to the idea of google making it's own decisions about someone elses business, without consent.
| 6:18 pm on Aug 12, 2013 (gmt 0)|
You posted this to the Google SEO forum and in this forum we discuss SEO solutions.
If you want to discuss how Google conducts business we can move this thread to Google Finance & Business forum.
Let's get back to the focus of this forum.
| 6:26 pm on Aug 12, 2013 (gmt 0)|
I didn't think either of sub-forums made sense for my question, but this seemed to fall under google SEO to me or anit-SEO for that matter. Either way, I pretty much closed my eyes and picked this forum.
Let me restate, and then the mods and can choose where I belong. Customer doesn't want google overriding his webpage, especially if it is going to present wrong information. there probably isn't going to be a google account of any kind set up to address this issue. Are there any other options before a lawyer gets involved, like opt-out of taking the web-page info and redisplaying it?
| 7:18 pm on Aug 12, 2013 (gmt 0)|
|The thing about this fella, he doesn't want to be involved with google because it's just "another thing" to deal with. I explained to him about verifying his business and the changes per the business owner link, and I would manage it through my google account, but he feels differently about it and quite honestly prefers google not publish his hours, etc; That's why he had is own website built, right? |
Your client obviously does not want to take a simple choice, which is just to claim his listing and enter work hours. It does not need to be maintained, just putting the data right the first time would do the trick.
The alternative of writing to Google and complaining etc would take much more time with unpredictable results, and involving lawyers would also cost $$$.
It seems to me your client may want to "prove the point" rather than going for the easiest way to fix his problem.
From Google SEO point of view, the answer would be claiming the listing and entering the correct work hours. All else is a subject of a different thread or even perhaps not these forums.
| 8:31 pm on Aug 12, 2013 (gmt 0)|
Thanks for all the replies; I'll keep working on him!