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BBB Gives Google C- Rating
cites lack of response to customer complaints
incrediBILL

WebmasterWorld Administrator incredibill us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 4213517 posted 12:58 am on Oct 8, 2010 (gmt 0)

As reported in [gawker.com...]
The BBB report chides Google because "more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate." (49 were unaddressed in the last 36 months.)


Considering how Google handles major outage issues [webmasterworld.com] with their products, it came as no surprise that the BBB has given Google a C- [sanjose.bbb.org] for lack of handling consumer complaints.

 

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