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Chat Back With Google Talk

 1:01 pm on Feb 26, 2008 (gmt 0)

Do you have a blog, online profile, or some other personal web page? Would you like to communicate more with your visitors? Today we're launching a new Google Talk feature that lets visitors to your web site chat with you. We call it "chatback" because instead of you doing all the talking on your blog, your visitors can talk back to you. Sure, they could leave comments, but those are public and hard to use for a real conversation. With chatback, it's a real instant message session.

To use chatback, you must have a Google Talk account ... but your visitors don't have to! They don't even need to have an email address, or to have ever used instant messaging.

Chat Back With Google Talk [googletalk.blogspot.com]



 3:18 pm on Feb 26, 2008 (gmt 0)

Looks like a pretty cool widget. I put it on one of my sites. We'll see what happens.


 4:13 pm on Feb 26, 2008 (gmt 0)

Funily enough I said to someone here that I wanted a better on site chat box for the site...


 4:50 pm on Feb 26, 2008 (gmt 0)

I wonder if this will hurt business for those "live support" vendors such as LivePerson?


 6:19 pm on Feb 26, 2008 (gmt 0)

Sweet. I wonder if Matt will put it on his blog? ;)


 6:37 pm on Feb 26, 2008 (gmt 0)

I'm getting a 400 Bad Request error all day on the Chat back start page [google.com]


 7:17 pm on Feb 26, 2008 (gmt 0)

I'd be keen to try something like this - but not before they start adding look and feel customisation... at the very least I want to be able to adjust the width of the speech bubble and add a photo and some text underneath.


 7:57 pm on Feb 26, 2008 (gmt 0)

WebWalla- you've got the same link that is working for me. Are you signed in to your google account?

I am looking forward to new features too. Right now the little point on the chat balloon is only on the left side. I'd be nice to have one with the point on the right to align with pictures on the right side. Also, I'd love to control the appearance of the text. I'm going to play with it and see if I can apply my own styles to the text, but I doubt there's anything I can do to the balloon image.

[edited by: SEOMike at 7:58 pm (utc) on Feb. 26, 2008]


 9:04 pm on Feb 26, 2008 (gmt 0)

Cool idea. Oh yea, it'll hurt "live support" vendors for SURE...will make them bring prices down at the very least. I wouldn't want on my site though as with so many people on it, they would drive me insane...bad enough the e-mails, LOL. Yea, now if Matt Cutts puts one on, I will, LOL...he'd keep it set to busy 24/7 though.



 9:38 pm on Feb 26, 2008 (gmt 0)

Oh yea, it'll hurt "live support" vendors for SURE...will make them bring prices down at the very least.

Maybe, though Meebo (no affiliation) have had something like this out for quite a while now. I tried out Meebo's widget about halfway through last year and then put it on the shelf, meaning to get back to testing it properly at some point.

Admittedly, Meebo doesn't have quite the marketing engine behind it that Google does.


 11:23 pm on Feb 26, 2008 (gmt 0)

Thanks for the heads up on Meebo. Would be interesting to see if it leads to meaningless chatter or new business development. Good job, Google. A good idea.


 12:15 am on Feb 27, 2008 (gmt 0)

>>new business development

As I drift off to sleep to the sound of countless Google Checkout merchants, real estate agents, and used car salespersons (to name a few) copy-&-pasting Chat Back into their detail pages...and the quiet phones at the pricey 'live chat' services tomorrow...


 1:42 am on Feb 27, 2008 (gmt 0)

Still obviously an early release but very interesting nevertheless. It doesn't integrate well with Google Talk clients other than the web-client; in fact if you are connected via other IM software it seems to send you a URL which when opened connects you to the Google Talk web-client in order to continue the conversation.

I'd love to be able to have this work in other clients, in particular so that logs can be retained and sound can be customised to be attention grabbing.


 2:47 pm on Feb 27, 2008 (gmt 0)

i have quickly copy pasted it into an ecom site i have ..

i was actually about to shell out the liveperson monthly fee of 100 usd per month.

probably wont anymore, money to spend elsewhere.


 5:20 pm on Feb 27, 2008 (gmt 0)

I've been playing with it, but it seems kinda finiky - 3 out of 5 times it was clicked on it didn't work. Have passed it on to our programmers to review and test on our dev server some more. It'll be nice to ditch the 200/mth we're paying for liveperson.


 4:14 am on Feb 28, 2008 (gmt 0)

We are going to try this on an eccom site to see how it fares.


 12:50 pm on Feb 28, 2008 (gmt 0)

Goota try it


 1:32 pm on Feb 28, 2008 (gmt 0)

it would be nice if there was a way to uniquely identify each "Guest" chat window.


 2:01 am on Feb 29, 2008 (gmt 0)

Hmm, seems to have some problems, I do not like the wording of the disclaimers that a "guest" gets at first as well. Makes a secure website look unsecure. I am going to shelf this one for now.


 11:06 am on Feb 29, 2008 (gmt 0)

yes, that text could do with some work ...

but I made an sale at my ecom site throught talk so,. ots staying on my site.

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