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Google AdSense Forum

This 51 message thread spans 2 pages: 51 ( [1] 2 > >     
AdSense error means many won't get August earnings until next month
Google mixes up AdSense account info with AdWords
Jenstar

WebmasterWorld Senior Member jenstar us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 9777 posted 7:35 pm on Oct 5, 2005 (gmt 0)

Talk about a big OOOPS.

Everyone who has reported not receiving payments or payments being addressed to the wrong person have one more big headache to deal with. Even though the mistake was Google's for pulling AdWords account information instead of the logical AdSense account information for payment, they will not be reissuing checks, but will instead be cancelling payments and adding that amount to the *next* payment cycle... meaning those publishers affected won't get those August earnings until late this month or early next month.

Affected publishers have been sent (or will be receiving) an email that says they accidentily used AdWords info and not AdSense info for checks. And it says that earnings will be added to next month's check.

So if you don't want to wait for another month for your earnings, see if you can get the check from the former address or cash it under the name it is addressed to.

I think AdSense should have corrected this by issuing new checks immediately, not making affected publishers (of which there seem to be a lot of them) wait until next payment cycle. It is one thing when a publisher screws up by forgetting to update AdSense account information, but quite another when it is Google's error for taking payment information from the wrong account.

IMO, not a good thing to do with YPN out there wanting more publishers.

Has anyone been given an exception to the "next payment cycle" for when affected publishers will receive their August earnings?

 

photo200

5+ Year Member



 
Msg#: 9777 posted 7:50 pm on Oct 5, 2005 (gmt 0)

Yeah. Right in time. Thanks Jenstar.

I just wanted to go sleep.
Now I'll have sleepless night - I still don't have my check arrived.
Let's hope I'l be lucky because otherwise
I need to rob a bank to feed my family next month.

hunderdown

10+ Year Member



 
Msg#: 9777 posted 7:55 pm on Oct 5, 2005 (gmt 0)

Ugh. This didn't affect me, but at the least Google should pay interest on the money they are holding over.

incrediBILL

WebmasterWorld Administrator incredibill us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 9777 posted 7:58 pm on Oct 5, 2005 (gmt 0)

EFT - gotta love it.

woop01

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 8:03 pm on Oct 5, 2005 (gmt 0)

Interest on a $10,000 payment would be somewhere around $7 right now.

Bluepixel

10+ Year Member



 
Msg#: 9777 posted 8:14 pm on Oct 5, 2005 (gmt 0)

I don't know about you, but I get 2% interest rates.
That would be 16.6 $ on 10000 $ for 1 month.

JuniorOptimizer

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 8:21 pm on Oct 5, 2005 (gmt 0)

Wow! I'm not affected but my heart goes out to anyone who is. Why should webmasters pay for that mistake?

Tropical Island

WebmasterWorld Senior Member tropical_island us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 9777 posted 8:28 pm on Oct 5, 2005 (gmt 0)

This must have something to do with the integration of the AdWords, AdSense & Gmail accounts that they have been advising us about.

If this means that we will have a way to pay our AdWords from AdSense revenues I couldn't be happier.

I was lucky and received my cheque already.

There sure to seem to be a lot of problems cropping up these days - preview tool, cheques wrong, hundreds of posts in Google news about a bug.

Too many cooks in the kitchen?

NoLimits

5+ Year Member



 
Msg#: 9777 posted 8:36 pm on Oct 5, 2005 (gmt 0)

I'm with Bill - EFT = the only way to fly.

great_9

5+ Year Member



 
Msg#: 9777 posted 8:42 pm on Oct 5, 2005 (gmt 0)

I think this won't affect me.

But, Google going AWOL with our checks... now that's a desperate move. How much does google payout per month anyway? $1 million? $2? $10 million?

I think interest rates out on $100,000 (10 % of 1 million publishers affected by this adwords bug) are something like $100. Is it worth it? :-))))))

zCat

10+ Year Member



 
Msg#: 9777 posted 8:46 pm on Oct 5, 2005 (gmt 0)

The rumor I heard was that Google back office operations have been migrated to an early beta edition of the new AJAX-based Google port of Sun's Open Office, but when they switched it on they found just starting up the application sucked up most of the computing power from all the other Google systems and also caused lights to go dim all along the west coast.

Thankfully my check arrived today.

hunderdown

10+ Year Member



 
Msg#: 9777 posted 8:48 pm on Oct 5, 2005 (gmt 0)

The amount of interest isn't the point--it would be a way of making good.

mvander

10+ Year Member



 
Msg#: 9777 posted 8:49 pm on Oct 5, 2005 (gmt 0)

Yikes, what a mess...perhaps the "check method" should be in beta now...

Glad I'm on EFT.

Maybe they should approve payments by 15th this month to make up for it.

tebrino

10+ Year Member



 
Msg#: 9777 posted 9:02 pm on Oct 5, 2005 (gmt 0)

I received this e-mail too, but I'm not sure will this affect me at all since I use same address for both accounts. I haven't received check yet though.

ken_b

WebmasterWorld Senior Member ken_b us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 9777 posted 9:09 pm on Oct 5, 2005 (gmt 0)

I did get my check, but then I'm not an Adwords customer.

But I have to say, this seems like a really odd way of handling the situation.

Is The Adsense team promoting Yahoo now? I suppose not. But this seems like a big PR blunder if nothing else.

hdpt00



 
Msg#: 9777 posted 9:09 pm on Oct 5, 2005 (gmt 0)

Everytime google messes something I think oh great, smart pricing is going to come again to make up for any costly mistakes. If they end up having to pay out again because of outrage that could be costly. If they end up waitintg a month I expect to see much higher "smart pricing" since they will be making a lot off of the interest.

woop01

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 9:11 pm on Oct 5, 2005 (gmt 0)

I don't know about you, but I get 2% interest rates.
That would be 16.6 $ on 10000 $ for 1 month.

I was actually assuming an extremely liberal 5% but it hasn't been one month, it's been five days since the payment was supposed to arrive.

hdpt00, how much of your money are they making interest on? They'll make less than .5% of what they owe you in interest for one month.

caspita

10+ Year Member



 
Msg#: 9777 posted 9:19 pm on Oct 5, 2005 (gmt 0)

Forget about the interest :-) just think in the amount that GG won't pay "this" month (last month actually ending Sep-30th) that won't show up in their quarter report ;-) ... 3x AW income less just 2x AS payout = not real profit? LOL!

just adding to the discussion :p

hdpt00



 
Msg#: 9777 posted 9:31 pm on Oct 5, 2005 (gmt 0)

hdpt00, how much of your money are they making interest on? They'll make less than .5% of what they owe you in interest for one month.

Compound the interest on millions and millions possibly being witheld and it isn't insignificant.

Hpnotiq

5+ Year Member



 
Msg#: 9777 posted 9:54 pm on Oct 5, 2005 (gmt 0)

This infuriates me badly. Because of Google's inept employees, we have to have our income deferred.

I'm in the YPN beta, and if I don't end up getting my check before next payment cycle, I will definately consider switching to Yahoo instead.

woop01

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 10:12 pm on Oct 5, 2005 (gmt 0)

hdpt00, I realize that.

The webmasters who are demanding interest are just trying to sound tough. In reality, it barely reaches $20 for lower level UPS club members.

WebFusion

10+ Year Member



 
Msg#: 9777 posted 10:18 pm on Oct 5, 2005 (gmt 0)

Moral of the story....never rely on this month's earning to pay next month's bills.

NoLimits

5+ Year Member



 
Msg#: 9777 posted 10:18 pm on Oct 5, 2005 (gmt 0)

I think the real moral is "Never rely on Google - for anything"

I feel that G is not handling this mishaps as they "should".

The interest IS a valid issue. No, G won't give it to you - but Yes, they will profit from this.

If my employer said, "Hey there... sorry, there was a mistake in payroll and you won't get your check until next pay period"

I would be extremely discontent. I'm sure people will encounter FEES as a result of the payment not arriving. Lots of people pay for their home mortgage on the 1st, along with other bills.

Erku

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 10:45 pm on Oct 5, 2005 (gmt 0)

Does anyone see higher CPM today?

I see higher CPM today, I don't know it's because of this issue G trying to keep publishers going to YPN or because I used section targeting.

WallyWorld

5+ Year Member



 
Msg#: 9777 posted 11:05 pm on Oct 5, 2005 (gmt 0)

Wow! That's gotta make you wonder how important you are to Google! Is Google going to pick up the late charge on your rent payment or keep the power on to your home after the power company shuts it off? Good thing it isn't them middle of winter.

Some people depend upon their checks as if they were paychecks. Once you see what you should be receiving you expect that a reputable company will get the payment to you as promised.

I guess even us on EFT know where we stand with Google should the Great G decide they need OUR money more than we do!

Come on Google, clean up your act and make AdSense transparent to your publishers! I think publishers deserve to know how much of the pie they are getting and deserve fair treatment and information if they are dropped.

jomaxx

WebmasterWorld Senior Member jomaxx us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 9777 posted 11:10 pm on Oct 5, 2005 (gmt 0)

BTW I have never been in AdWords, but I just checked and my cheque is messed up as well. For some reason it is payable to my company name "c/o" my personal name. Hopefully I'll be able to cash it without problems.

Jon_King

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 11:20 pm on Oct 5, 2005 (gmt 0)

Man, now I can't pitch-a-fit about all those where-is-my-check posts. Darn it :)

AdSenseAdvisor

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 9777 posted 11:57 pm on Oct 5, 2005 (gmt 0)

This payments error should not affect the majority of publishers. However, for those of you who are affected, we sincerely apologize for the inconvenience. We assure you that this was a one-time problem and will not happen in the future. We value our publishers tremendously, and as soon as we have more details to share we will send further communication to those affected.

If any of you were affected, please feel free to sticky mail me with your login information and I'll make sure to pass your message to the appropriate team in AdSense.

-ASA

webnoob

5+ Year Member



 
Msg#: 9777 posted 12:08 am on Oct 6, 2005 (gmt 0)

why does google have to wait for next payment cycle to issue a new check?

they can cut checks any time they want, doesn't have to be at the end of the month..

mistakes do happen, but the way google is handling it isn't very professional.

all i can say is Yahoo!

Jenstar

WebmasterWorld Senior Member jenstar us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 9777 posted 12:25 am on Oct 6, 2005 (gmt 0)

I am one of those people that know mistakes are going to happen. Those who have been with AdSense since the fall of 2003 were faced with a situation where October earnings payments were sent a couple of weeks late, meaning payments many were expecting to arrive by the beginning of December didn't show up until much later. But the next payment, which was for November earnings and would be expected the beginning of January, Google surprised us all by sending checks out a couple of weeks early, meaning they arrived a week before Christmas. Many of us viewed that as their way of making peace, because there were a lot of cranky publishers waiting for their Christmas shopping money.

So my issue isn't the fact they made a mistake. Even Google is human, so to speak. Mistakes have happened in the past, and I am sure they will happen in the future. But it isn't so much the mistake that makes the impression but how they correct it. And correcting it by simply adding it to next month's earnings is the kind of thing that leaves a bad taste in publisher's mouths.

Looking back on the Christmas season 2003, I bet more publishers are likely to remember the "feel good" of getting the November earnings payment early, rather than the reason we suspect those payments were sent early.

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