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Contacting Adsense regarding payments not received
keyplyr

WebmasterWorld Senior Member keyplyr us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 7588 posted 7:08 pm on Jun 28, 2005 (gmt 0)


Is there a phone number to contact Adsence payment dept?

adsense-support @ google.com is not responding to emails. We have not received 4 checks that their website says were sent months ago.

Thanks

 

Jenstar

WebmasterWorld Senior Member jenstar us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 7588 posted 7:18 pm on Jun 28, 2005 (gmt 0)

AFAIK, there is no general support phone number. How long have you been contacting them via email? Are you sure replies aren't being filtered out somewhere?

You can also try to contact them using the "contact us" form in your control panel?

You did double check your mailing address to make sure it is correct? One check going astray is not unheard of, but four in a row definitely is unusual.

keyplyr

WebmasterWorld Senior Member keyplyr us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 7588 posted 7:58 pm on Jun 28, 2005 (gmt 0)

Thanks Jenstar - They replied initially, and 2 times after that. Every pay period I email them. Thier standard answer has been, "sorry... a new check wiil be reissued and sent next pay period." Well, it's 4 now (2 from a previous account) and almost a month from the last pay period. This is starting to add up.

tebrino

10+ Year Member



 
Msg#: 7588 posted 9:16 pm on Jun 28, 2005 (gmt 0)

Two months ago my check was also lost in transport. I waited required 40 days, mailed them using "contact us" form on their support section. After few hours I got polite response that my payment will be included in next payment cycle. Today I noticed that they mailed me full ammount for both months without any reissue fee. You should try again

incrediBILL

WebmasterWorld Administrator incredibill us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 7588 posted 9:36 pm on Jun 28, 2005 (gmt 0)

Check your online payment information, make sure it's 100% accurate.

BTW, the Google checks look like non-descript junkmail, you aren't tossing them are you?

SCARY STORY - MAY BE RELATED TO TOPIC - IT COULD HAPPEN TO YOU

If you live in condo's or anyplace that shares a cluster of mailboxes make sure you have your unit # or apt # on the envelope. We had a new mailman start and a credit card I had paid off just stopped coming, so I assumed it was paid off, no more statements, right?

Oh no, it appears it had $0.20 interest left on it but I digress.

Well apparently my NEW MAIL MAN started sending the bills, now suddenly without my Apt #, back to sender as undeliverable as addressed. Let's see, 12 mailboxes per building, the building number was there but the apt # missing and my last name is very unique - no SMITH or anything 11 other occupants could have so anyone could've delivered it to the right box. To make a long story short, they finally CALLED from the credit card company 6 months later telling me my card was revoked, I owed some huge amount of money in fees and interest compiling over 6 months, they were sending a lawyer after me and it would be on my PERMANENT CREDIT RECORD.

All this over $0.20 and one incompetent postman.

Can you say ballistic?

Ears were bleeding at a bank and a post office, trust me.

Not only was it all reversed, a postman's career was short circuited and the idiots at the bank (my Apt # had previously been on the statements, their fault, not mine) doubled my credit limit when they re-instated me to "apologize".

Most importantly I asked the bank a silly question which they couldn't answer:
"Why didn't you call me when the first letter came back undeliverable 6 months ago?"

Common sense is dead certified by the USPS.

P.S. it was MasterCard - Priceless

keyplyr

WebmasterWorld Senior Member keyplyr us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 7588 posted 2:26 am on Jun 29, 2005 (gmt 0)

I was just about to send off yet another request for help when, amazingly, I received an email from them saying to please be patient - they're working on it. Gee, ya don't think they read this forum do you?

Yes, I was fortunate enough for them to grant me permission to use my business PO box instead of my residential address since it is one of those unreliable, street-side and insecure mail boxes. So my address is not the problem, it's something on their end.

cyberair

10+ Year Member



 
Msg#: 7588 posted 11:44 am on Jun 30, 2005 (gmt 0)

keyplyr,

I have been going through the exact same thing and so have many other webmasters. As of Feb., no check has arrived and they continue responding the same generic "we will cancel it and add it to next payment.", problem is, next payment never arrives.

I've been with AS for a very long time with the exact same address and I never had a problem with checks arriving. Furthermore, there are other checks from other countries that continue to arrive as always. The only check not arriving is G's.

It is improbable that so many straight payments from one specific company don't make it through, because "they are lost by mail", and that this is happenning with so many of us.

A service provider expects to be paid on time, this is healthy for business. Not paying for almost 5 months straight, in my opinion, is unacceptable.

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