homepage Welcome to WebmasterWorld Guest from 54.145.172.149
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Pubcon Platinum Sponsor 2014
Home / Forums Index / Google / Google AdSense
Forum Library, Charter, Moderators: incrediBILL & jatar k & martinibuster

Google AdSense Forum

This 47 message thread spans 2 pages: 47 ( [1] 2 > >     
AdSense Account Disabled
Google Alleges Invalid Clicks....
Jim_F

10+ Year Member



 
Msg#: 737 posted 3:52 am on Oct 1, 2003 (gmt 0)

So I just received an email from Google saying the disabled my account because they observed invalid clicks on AdSense links. I don't do anything that could be misconstrued as violating their TOS.

I just read, and re-read their TOS, policies, and FAQ, (specifically, the section on click spamming (https://www.google.com/adsense/faq#basics9), and am positive that I don't do any of those things....

EXCEPT, one time I was checking out my message board and clicked on a link to a health food site because I was interested in buying health food-related products. The last sentence in the second paragraph says "Please note that clicking on your own ads for any reason is also prohibited because this has the potential to inflate advertiser costs". Would they really disable my account automatically because I was legitimately interested in an advertisers product and clicked on their link, just because I own my site?

I just don't know what else the problem could be. :(

This has been a very good month for me because my site is related to a baseball team that is in the playoffs, and the majority of AdSense ads that showed up were for ticket brokers. There are even threads on my message board by users discussing what great deals they got through these brokers because of the Google ads.

I'm really bummed, because for the first time ever my site was actually beginning to turn a profit. They wouldn't disable my account just because I had a good month, would they?

Reading threads here, other people seem to have gotten notices or warnings; mine was automatically disabled. I'm just really frustrated because I thought I was just running the ads and being a good citizen doing so.

Has anyone ever heard of this before?

 

Jenstar

WebmasterWorld Senior Member jenstar us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 4:05 am on Oct 1, 2003 (gmt 0)

Yes, a couple others here have had their accounts disabled without warning. And publishers are advised to never click a single ad, even if legitimately interested in the ad, because there are easy ways to go to the site without profiting from it yourself.

No, they are not going to disable accounts just because they happen to be making good money. Google makes money from you too, so it is in Google's best interest to keep your account active. But it makes sense from a corporate point of view to suspend accounts with incidences of fraud.

If you go back through the forum, you will find many more detailed discussions on this topic.

If you are trying to appeal it, be polite, offer your logs, and offer to assist the AdSense team in any way. The key is to be polite - firing off an angry email won't get you anywhere productive ;)

Blue_Fin

10+ Year Member



 
Msg#: 737 posted 4:06 am on Oct 1, 2003 (gmt 0)

[webmasterworld.com...]

hyperkik

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 4:26 am on Oct 1, 2003 (gmt 0)

If there were threads in your forums discussing the great deals people obtained by clicking on the Google ads, Google may have interpreted that as your (directly or tacitly) encouraging people to click on ads. Particularly if you participated in the discussions.

chiyo

WebmasterWorld Senior Member chiyo us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 4:36 am on Oct 1, 2003 (gmt 0)

hyperkik makes a good point. I know its not your fault, but some auto-checker may not be so sensitive to why certain ads were being clicked on so often. It may help to explain this to google in an email. I would guess they will give this a good hearing, from other postings on this board.

It seems that many who have received the fraudulent clicks letter are running adsense on discussion boards. It may be that discussion boards seem to be a "high risk" area for adsense publishers, perhaps for similar reasons to yours.

Jenstar

WebmasterWorld Senior Member jenstar us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 4:37 am on Oct 1, 2003 (gmt 0)

There are even threads on my message board by users discussing what great deals they got through these brokers because of the Google ads.

Yes, I agree, that is probably what lead to your account being disabled. That could cause people to click on the ads out of curiousity, just to see those "deals", even if they had no intentions of purchasing. It would make me curious to click, even if I had no intentions or even any interest in purchasing tickets of any kind.

Google likely noted an increase of clicks on ads on certain pages, which resulted in an investigation. And if many of those clicks were made right from that thread alone, I can see why your account was disabled.

Jim_F

10+ Year Member



 
Msg#: 737 posted 4:53 am on Oct 1, 2003 (gmt 0)

First of all, thanks for the link to that thread by cdkrg. Our situations seem very similar. I haven't heard anything about them holding my revenue, but read the section of their TOS which says they have the right to do so.

I've been very polite and affable in the emails I sent to them; and explained that nothing was done on purpose to artifically increase click-thrus.

I do think that the idea that perhaps the discussion of the "good deals" set up a red flag, but I also think that a sudden increase in clicks and revenue in September raised a red flag as well.

I'm still waiting to hear back from them on my last email, and I have my fingers crossed that something good will come out of it.

-jim

irock

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 7:58 am on Oct 1, 2003 (gmt 0)

I do think that the idea that perhaps the discussion of the "good deals" set up a red flag, but I also think that a sudden increase in clicks and revenue in September raised a red flag as well.

How much 'sudden increase' did you see?

I saw a 41% and 65% increase in clicks and revenue respectively compared to last month.

Jim_F

10+ Year Member



 
Msg#: 737 posted 1:25 pm on Oct 1, 2003 (gmt 0)

I can't tell you specifically, since I don't have access to my account information anymore. But the numbers are comparable to what you posted. I know my total earnings were double what they were last month.

-jim

div01

10+ Year Member



 
Msg#: 737 posted 1:39 pm on Oct 1, 2003 (gmt 0)

I have seen a marked increase in clicks and revenues aswell...but I have also seen a proportional increase in impressions. And I am sure that many webmasters are in the same boat as they have slowly rolled out Adsense to more of their sites. Higher month over month earnings shouldn't be a red flag, they are probably quite common since Adsense is still at an early stage.

Jim_F

10+ Year Member



 
Msg#: 737 posted 9:02 pm on Oct 1, 2003 (gmt 0)

I have told them many times that I am 100% willing to work with them to figure out the cause and then ensure that it doesn't happen again, or whatever other remedies they would like.

I haven't heard whether or not they are going to withhold my last months' earnings; but I'm going to assume that they are.

-jim

NFFC

WebmasterWorld Senior Member nffc us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 9:14 pm on Oct 1, 2003 (gmt 0)

Jim you really have to think like adsense to get to the bottom of this. They see something in the logs that alerts them and that flags a review. Time is of the essence, because of the huge volume of sites they deal with. To get a ban, imho, the reason must be findable in a very short time period.

>other people seem to have gotten notices or warnings; mine was automatically disabled

Sounds clear cut and easily findable. If you sticky me the URL I'll see how long [if at all] it takes me to find the reason.

mayor

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 9:28 pm on Oct 1, 2003 (gmt 0)

Jim_F, I wouldn't rule out that single click you made.

Now this is only theory, and maybe someone that is more knowledgeable can help confirm or refute this, but suppose when you check your AdSense account Google sets a cookie on your browser. Then you click on an AdSense ad. Google takes a look at your cookies and sees that the same computer used for checking the account was used for clicking on the ad. Bingo, you're flagged. As in gotcha!

I have nothing to support this theory but I don't think it would take a rocket scientist to catch click thieves this way.

mayor

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 9:43 pm on Oct 1, 2003 (gmt 0)

>> Their contract allows them to withhold earnings for any reason at all

Is that a legal contract? Has it been challenged?

Yidaki

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 10:34 pm on Oct 1, 2003 (gmt 0)

Hmm ... i'm accepted since ~36 hours now and i hope they figure the fraudulent clicks game out soon. It's not a good feeling to know that you can be booted either because you have some employees that probably don't record what you say (DO NOT CLICK) or your mum wants to make you some bucks because she love's you or your competitor found out that you publish adsense.

Btw, i don't want to send my logs to *anybody*. Google should figure this out by themself as soon as possible!

NFFC

WebmasterWorld Senior Member nffc us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 6:47 pm on Oct 2, 2003 (gmt 0)

In very general terms.

I think some webmasters are having problems in transitioning from the cpm advertising model to the adsense revenue share model. In the cpm model encouraging users to click could be viewed as a good thing, with the adsense model this is not the case.

Any encouragment to click adsense ads is ill advised. If such encouragements were made, lets say in a forum post, it would be a grave mistake. Not only is the adsense TOS being broken but the short lived surge in page specific click thru rates, must stand out like a sore thumb.

They follow the trail, you get nuked.

cyberprosper

10+ Year Member



 
Msg#: 737 posted 7:29 pm on Oct 2, 2003 (gmt 0)

I got the same email yesterday. It is very frustrating because I KNOW we have not clicked on any ads. Google will pay us what they owe us, this I am sure of.

irock

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 7:32 pm on Oct 2, 2003 (gmt 0)

Is your account being disabled, cyberprosper?

Jim_F

10+ Year Member



 
Msg#: 737 posted 7:34 pm on Oct 2, 2003 (gmt 0)

Why are you so sure that they will pay you, cyberprosper?

cyberprosper

10+ Year Member



 
Msg#: 737 posted 7:42 pm on Oct 2, 2003 (gmt 0)

I am not sure about being "disabled". If an account is disabled, I guess that means you cannot log in, right? If that is the case, no, it has not been disabled. However they have threatened to withold payment until all is resolved.

I am sure they will pay what is owed because I will not accept otherwise.

irock

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 737 posted 7:56 pm on Oct 2, 2003 (gmt 0)

I am sure they will pay what is owed because I will not accept otherwise.

So, did you ask them whether or not they will hold your last month payment?

NFFC

WebmasterWorld Senior Member nffc us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 8:14 pm on Oct 2, 2003 (gmt 0)

>I am sure they will pay what is owed because I will not accept otherwise

I took the same view on a similar matter in 1989, two years suspended was the result. When you are digging a hole for your self the most important step to take is to stop digging.

Adsense are far from infallible but they "see" more than me or you.

cyberprosper

10+ Year Member



 
Msg#: 737 posted 10:52 pm on Oct 2, 2003 (gmt 0)


I do not quite understand your point. What do you mean they "see" more than I do?

I only know 1 thing for sure. I have not done anything fraudulent.

"I took the same view on a similar matter in 1989, two years suspended was the result. When you are digging a hole for your self the most important step to take is to stop digging.

Adsense are far from infallible but they "see" more than me or you.
"

wertwert

10+ Year Member



 
Msg#: 737 posted 10:07 am on Oct 3, 2003 (gmt 0)

>I am sure they will pay what is owed because I will not accept otherwise

Do you have some kind of a special arrangement with them? So far NOBODY was paid if the account is disabled...

kwasher

10+ Year Member



 
Msg#: 737 posted 12:47 pm on Oct 3, 2003 (gmt 0)

It's not a good feeling to know that you can be booted either because you have some employees that probably don't record what you say (DO NOT CLICK) or your mum wants to make you some bucks because she love's you or your competitor found out that you publish adsense.

...or if you run them on a message forum. Since the ads are targeted, they may relate to the discussion (as in the baseball tickets case) and people are bound to include them in their talk... and good folks lose in the end. This hasn't been confirmed, but reading your discussions in this thread, I can see how it can happen. G might need to add a clear warning about including adsense ads on discussion pages.

Brett_Tabke

WebmasterWorld Administrator brett_tabke us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 4:09 pm on Oct 3, 2003 (gmt 0)

Anyway, back on topic: Jim are you sure you couldn't have been "shopped" by the competition for something you said?

Oh, something similar to:
The text ads that say "Ads By Google" at the bottom are very lucrative. The once a day rule applies to these ads to, but don't be afraid to click on the same one each day.

or

It's going to be a long off-season, so your clicks now will help me pay the bills later.

Which would violate the tos, but probably was brought to g's attention by a competitor.

I don't agree that they should kick someone out without warning though and give them a chance to get a clue. Most of us have run other cpm ads for other networks for years and adjusting to this cpc like model is totally new and we've not completely wrapped our brains around it.

Jim_F

10+ Year Member



 
Msg#: 737 posted 4:23 pm on Oct 3, 2003 (gmt 0)

Wow, I just lost a lot of respect for this site.

Go ahead, mis-quote me out of context all you want. Try to maliciously destroy my credibility all you want. Hey, it's your site, if you want to sink to that level, so be it.

That's really cool, friend. Really cool...

-jim

NFFC

WebmasterWorld Senior Member nffc us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 4:51 pm on Oct 3, 2003 (gmt 0)

>mis-quote me out of context all you want

I have the whole thread if you want to see the context again, I would advise against it though.

What I would humbley suggest is that you re-read Brett's post. My take is that it is sending a clear message to adsense that they need to readjust their attitude to webmasters such as yourself. A ban straight of the bat for what, imho, was a dumb thing to say is too harsh. Adsense must accept that webmasters must be given the time to adjust from a cpm to a cpc model, they need help, guidance and maybe even training. After all they have "training" for advertisers, why not have they same for the publishers who are the foundation that the whole system is built upon?

Brett_Tabke

WebmasterWorld Administrator brett_tabke us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 737 posted 9:43 pm on Oct 3, 2003 (gmt 0)

Jim - not what I was trying to do at all, and that's why I didn't accredit the source.

I was pointing out that the example is EXACTLY the types of things that the AdSense team is going to look for. It's what got you. I was trying to explain it - not justify it. Only Google can justify it.

I don't agree with it for a minute. It's a whole new type of ad program and your types of comments on your site is exactly the types of comments I've left on my own sites time and time again to enhance revenue.

That's the problem when you try to do these types of things in public.

gengar56

10+ Year Member



 
Msg#: 737 posted 11:04 pm on Oct 3, 2003 (gmt 0)

Accounts should never be deactivated for fraudulent clicks. It is simply impossible for a webmaster to prevent this. How can any webmaster prevent it? What if a malicious kid wants to hurt an enemy's site and sets up bots to kick people out of AdSense? In any cause, Google claims that they can filter out clicks. If someone is click spamming, simply don't count the clicks...

Though, if the site violates Google's policies or TOS, THAT I can totally understand.

This 47 message thread spans 2 pages: 47 ( [1] 2 > >
Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Google / Google AdSense
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved