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Google AdSense Forum

This 108 message thread spans 4 pages: 108 ( [1] 2 3 4 > >     
Adsense Canceled
jonnyQ




msg:1385276
 10:04 pm on Dec 16, 2004 (gmt 0)

Well, it happened to me. Because Adsnese has been canceled I can discuss it is detailes. As many people received e-mail from google mine has been canceled due to illegal clicks which I have not personally generated nor hired anybody to do this. One day it just happened an I noticed that I was receiving 4,000 click that day. But before anything I usually got 230 clicks per day which resulted in around $250 a day. Now that day I have somehow received 4,000 clicks, but I made only 213 that day. I try to call google, by the way don't even bother becasue they don't have any live support nor they will help you on the phone. The only way is to go to google adsense page and click on support and fill out their request page. Untill they get back to you, well it takes time. They told me that the re-checked my account and confirmed illegal clicks therefore to prtoect their adwords advertisers they just shut it down. So ther is no way of getting your accounts back. So stuff like this happenes, I think when you notice a high increase it is better to contact google right away to let them know, otherwise they just shut you down easily without any questions. I think google needs to step up and create some kinf of protection for innocent adsense publishers. Maybe my competition didn't like me and they strt clicking on my ads or personally I have no idea what happened. I didn't see any increase in my traffic, but somehow clicks came from who knows where. The only thing is that I made $213 the day I got those 4,000 clicks. My site was real estate relared and I know that people pay big buck for adwords in real estate field. So if I got those 4,000 clicks..I should be getting more..right?..Well I only got $213, so maybe google screw up..just like to blame innicent adsense advertisers. Your thoughts?

 

creepychris




msg:1385277
 10:43 pm on Dec 16, 2004 (gmt 0)

Oh great. Another first time poster saying "I got booted." We just had one of these threads removed this morning.

Although contacting Google right away is probably really good advice.

RonNa




msg:1385278
 10:53 pm on Dec 16, 2004 (gmt 0)

They do NOT answer, ...
Nice that you found it was 4000 clicks, ... In my case I not even know that, ... NO answer!

gomer




msg:1385279
 10:59 pm on Dec 16, 2004 (gmt 0)

JonnyQ, thanks for sharing your experience.

I do agree with what you are saying:
if your CTR shoots up (by 5x or 10x), your page impressions are the same, and your CPM is slightly down, something is going on. I also agree that it is best to contact AdSense as soon as you learn about this.

My guess is this. Google detects invalid clicks. Google decreases your earnings to correct for this, but it overcorrects for the invalid clicks and that is why CPM is actually down even though the CTR is staggeringly high.

For those running low traffic sites with a small number of impressions and clicks, perhaps a 5x click through rate is not that abnormal. But if you average a large number or impressions and clicks on a daily basis and you see your CTR jump by 5x to 10x it is best to be proactive about the situation.

MikeNoLastName




msg:1385280
 11:24 pm on Dec 16, 2004 (gmt 0)

Was it the SAME ad/page or different ads? did you have channels implemented? If it was the same person/same ad, it could have been a stuck caching server. We get those on our pages almost every day! It sits and reloads the same page, link, picture every 3-10 minutes for days or until you forbid access and return an error for a period. If they are penalizing accounts for that, that's ludicrous! You'd think they would figure if you were going to rip them off you'd pick an ad which would make you more than $213/4000.

So this makes it awfully easy for anyone to establish a dominance in a particular keyword and raise their own CPM. Just go to each of your competitors who use google (i.e. displaying the same ads as you) and click on their google ads 4000 times. (heh, it'll take you all of 15 minutes). Then hurry up and make an annonymous tip to G before they notice and voila, they're booted OFF and more keyword money for you. It stinks!

Symbios




msg:1385281
 11:41 pm on Dec 16, 2004 (gmt 0)

creepychris try and show a little compassion, this persons just been booted out of adsense and just lost a valuable monthly income.

As webmasters G assures us that other sites cannot damage our rankings, the not so recent and ongoing 302 fiasco shows us that this is not always the case but I believe they will come up with a solution eventually.

Adsense on the other hand while it is a godsend in that it brings additional revenue to many webmasters the adsense team do seem to be a bit draconian at times in enforcing the rules, if all it takes is for a competitor to click on your links 4000 times to get you taken out then there are issues to be sorted.

europeforvisitors




msg:1385282
 11:48 pm on Dec 16, 2004 (gmt 0)

Mike, Google doesn't automatically boot anyone who's the victim of a clickbot, a twitchy-fingered competitor, or a cat that inadvertently clicks ads while playing with the mouse.

No one here knows how Google decides who gets booted, who gets a warning, and who gets a "thank you" for reporting what appear to be invalid clicks on his or her account. But based on my own experience, I'd say that the best defense against getting booted for other people's sins is to have a clean, legitimate site that's profitable for Google and that would easily pass any "sniff test."

blueheaven123




msg:1385283
 12:48 am on Dec 17, 2004 (gmt 0)

how many page impressions did you get that day?
and what was your clickable rate?

jonnyQ




msg:1385284
 6:56 am on Dec 17, 2004 (gmt 0)

Thanks evrybody for the great answers. I just want to emphisize that google adesense doesn't have any protection policy for publishers. They simple remove your account and that is it. In most cases your payment gets suspended as well. To your questions, when I apprently received those illegal clicks nothing has changed in my account, that is imppresions stayed the same as any other day, even my CTR was the same...which was weird. So therefore, I didn't do anything, that is I didn't report this to google that day. Only clicks remained high. I was thinking that maybe google is having some server problems and it is just multipling clicks. Once I got an e-mail from google that my account was suspended..I sent an e-mail to google about this, explaining in detail the situation and so far no answer. I do legitimate business with them. I had my account with them for a year or even more and now this happens. From early stages I erned around $300 a month, while now I was getting close to $6,000/month. Now I know a full potential of my site, so definately I will apply again for this. But this time I will have to implement a fast removal tool somehow so when I see invalid clicks all ads will be removed immidiately and I will have to report this to google. I guess yo learn from your mistakes. I think they should outline in detail what to do if you notice high clicks or CTR or impressions in your account. Because right now..you have to guess what to do. Either leave it or report it. I think they should "pause" your account until an issue is resolved instead of taking it away. And you should have a saying in this, because you are the one who makes them tons of money so like in a boardroom you should have a legitimate saying in this to defend yourself. There are some people who trully hire someone to click on those ads and of course google has no time to even challange any situation, so they treat it all together as one big problem with resulution of canceling your account. In my situation google only looked at clicks and probably an IP adreses, which by the way they will not disclose if they cancel your account. I don't believe google looked at the whole account picture that is compare what was happening few days ago to what it is now. Simple I see a big numner in clicks, so let's close it. Currently google dosn't have any policy for booting people out. They simple protect themselfs by showing you their rules and pointing you out to one line "As outlined in our program Terms and Conditions, Google reserves the right
to terminate any publisher's participation at any time." . So here you go. I am not trying to go against google , but simple raise awarnes of few mistakes they have which can be easily fixed.

RonNa




msg:1385285
 7:26 am on Dec 17, 2004 (gmt 0)

I agree fully with you. To pause the account and to try to solve the issue would be a much better "service", instead of closing the door and hiding behind the TOS position: "We are Google, and therefore we are right!"

I am looking for another ads, because I think I should get something back from putting up info on my web site. I haven't found anything. Hopefully the new ads is more sophisticated to eliminate false click by themselves than that we have to watch the statistics every minute if there is some abnormal changes. I am not sitting in front of my computer just to check how the statistics is.

If anybody knows an Adsense replacement please mention it. I am not in USA!

iProgram




msg:1385286
 8:34 am on Dec 17, 2004 (gmt 0)

jonnyQ did nothing wrong but he will lose $6k every month. G did nothing wrong too, they just choose the most simply (and not very...) method to protect their advertisers. Maybe a new chance is out there...

Jenstar




msg:1385287
 8:56 am on Dec 17, 2004 (gmt 0)

Mike, Google doesn't automatically boot anyone who's the victim of a clickbot, a twitchy-fingered competitor, or a cat that inadvertently clicks ads while playing with the mouse.

I second this. Google doesn't suspend those who have fallen victim to these cirumstances, but do have alternative ways of handling them that does not result in the publisher getting suspended.

Macro




msg:1385288
 9:37 am on Dec 17, 2004 (gmt 0)

>>I second this.

I third that.

Almost every case where someone came in here to complain about getting booted off we've discovered possible reasons behind that action... from requesting visitors to click ads, to having a spammy site, to using Adsense with other contextual advertisers on the page... to a whole variety of other things. One guy was positively convinced he never encouraged people to click ads on his site... till Jenstar discovered his posting on another forum requesting people to visit his site and visit his sponsors. He'd forgotten he had done that but it was a clear violation of the TOS.

In a small percentage of cases we haven't found any wrongdoing by the publisher but then we don't have access to the data that Google has. I'm not saying you guys are crooks. But, you have to understand that if Google has any reason, yes, any reason to feel uncomfortable with the relationship - or your site - they can play the "fraudulent clicks" card. Your only option is to accept that they are doing exactly what you would do if the ads were not working out for you. You'd terminate the relationship in a heartbeat.

The best way of ensuring you don't get booted is by taking EFV's advice.

dt1961




msg:1385289
 11:19 am on Dec 17, 2004 (gmt 0)

I think Google has a very sophisticated way of checking click fraud - I suspect sites are identified and monitored for a while before the plug is actually pulled. It is their program and they can boot out whoever they want even sites that make $6000 dollars a month. Remember they must make a similar amount of money. So ask yourself why do they pull a site making that much money for them and the publisher - simple the site breaks the TOS in some way. From what I have seen on these boards if it is a minor thing or they consider your site valuable then you might get a warning with an option to correct. If your site is considered a major problem or one of the 'made for adsense' type it is pulled immediately.

Google must think you have acted fraudulently or your site is crap and frankly I agree even though I don't know you or your site. Even if you hadn't acted fraudulently then they still have the right to remove you or anyone from their program if they want.

I personally would be very upset if this happened to me but at the end of the day it could. Adsense might just collapse due to the increase in click fraud which will bring down the whole system. Something may come along to compete.

Rant over- but please no more adsense kicked me threads please - we can't help you only Google can.

novice




msg:1385290
 1:58 pm on Dec 17, 2004 (gmt 0)

While it is pretty much agreed that a competitor would not be able to make a publisher lose his account, consider this scenario.

Suppose a publisher has several unrelated sites that they run AdSense ads on. The competitor discovers that they have several sites and proceeds to madly click on the different sites.

Would Google still be able to distinguish between a competitor clicking ads and the publisher asking a friend to click?

Invalid clicks happening to one site is understandable but happening to several of the publisher sites is questionable.

Also I wonder how many of the publishers that got their accounts disabled run multiple sites?

Macro




msg:1385291
 2:51 pm on Dec 17, 2004 (gmt 0)

>>Would Google still be able to distinguish between a competitor clicking ads and the publisher asking a friend to click?

They don't need to. If you have an account that they value they're at liberty to disregard competitor/friend clicks. If your account is not that valuable to them - then they'll just throw you out. As you have no control over malicious third-party clicks your best bet is to make your account valuable to Google and keep your fingers crossed.

How do you make your account valuable to Google? I've no idea but I've posted some thoughts. [webmasterworld.com]

sportmanagement1




msg:1385292
 4:02 pm on Dec 17, 2004 (gmt 0)

Google needs to just invalidate fradulent clicks...

honest publishers who make a mistake or are victims of negligence, ignorance, or attack aren't banned forever...

advertisers get free clicks, albeit meaningless ones...

eventually those committing fraud will quite because it won't be worth their time if they aren't being paid...

and google get to maximize its producing publisher base without alienating victims...

I mean if they can identify the clicks, why can't they just invalidate the clicks...?

Bluepixel




msg:1385293
 4:14 pm on Dec 17, 2004 (gmt 0)

You can't invalidate the clicks, because you can't distinguish a fake click from a normal one, if you do it the clever way.

sportmanagement1




msg:1385294
 4:31 pm on Dec 17, 2004 (gmt 0)

what is the clever way? Does it benefit the advertiser?

europeforvisitors




msg:1385295
 4:43 pm on Dec 17, 2004 (gmt 0)

Google needs to just invalidate fradulent clicks...

That isn't enough, for two reasons:

1) No click-invalidation scheme can be perfect, so a deterrent is needed. Simply invalidating fraudulent clicks would be like telling a shoplifter, "Sorry, we're taking those items back, but we aren't calling the police. Maybe you'll be luckier the next time you tuck an iPod into your pants."

2) Advertisers want to know that Google is serious about fighting click fraud. Simply invalidating fraudulent clicks wouldn't only send the wrong message to publishers; it would also send the wrong message to advertisers.

Again, invalid clicks do not result in automatic suspension or dismissal of a publisher. See Macro's post about "What makes your account valuable to AdSense?":

[webmasterworld.com...]

walrus




msg:1385296
 5:32 pm on Dec 17, 2004 (gmt 0)

<As many people received e-mail from google>
In defence of Adsense ,many is the wrong word. Considering they have 250,000 publishers ,I would say a few , from what ive read on WWW.
PS Good luck though, that is a hard knock.

ogletree




msg:1385297
 5:39 pm on Dec 17, 2004 (gmt 0)

One thing I do is that I serve up a cookie to visitors. If they visit my site to much they get banned. There are other ways to do stuff like this.

europeforvisitors




msg:1385298
 5:45 pm on Dec 17, 2004 (gmt 0)

One thing I do is that I serve up a cookie to visitors. If they visit my site to much they get banned.

What's "too much"?

Macro




msg:1385299
 6:12 pm on Dec 17, 2004 (gmt 0)

>>Considering they have 250,000 publishers

The difference in the cheque numbers from month to month has been about 20,000 (as discussed here in the past.)

ogletree




msg:1385300
 6:14 pm on Dec 17, 2004 (gmt 0)

europeforvisitors that is up to the webmaster. Personaly I have it set to 5. 3 if they try to right click. It's much more complicated if you have a site where you expect people to surf around.

Voyteck




msg:1385301
 6:50 pm on Dec 17, 2004 (gmt 0)

>>Considering they have 250,000 publishers

The difference in the cheque numbers from month to month has been about 20,000 (as discussed here in the past.)

I got confused. Macro: You belive there are around 20,000 publishers globally right? If you are in UPS is your check number in the same group as the other ones?

Macro




msg:1385302
 7:31 pm on Dec 17, 2004 (gmt 0)

>>If you are in UPS

Who said I was? ;)

But, no, I'm not talking UPS. The difference in cheque numbers for non-UPS publishers was circa 20K.

triumph




msg:1385303
 7:34 pm on Dec 17, 2004 (gmt 0)

20,000 check # diff would be only the publishers getting paid. So I guess 230,000 make sub $100 per month..

TNJed




msg:1385304
 7:43 pm on Dec 17, 2004 (gmt 0)

>>Google needs to just invalidate fradulent clicks...

I'm sure they can and do. But, the bigger problem here is that many people still read "fradulent clicks" to literally mean fradulent clicks. It doesn't necessarily need to physically be a click to be called a fraudulent click.

They have smartly added to the TOS the phrase "sites built for Adsense" or something like that. This is a total judgement call on their part. Can't be refuted. If a site is deemed "built for Adsense" then ALL clicks, regardless of their ligitimacy, are technically fraudulent.

Here's the scenario I see: The publisher receives the fraud email, writes Google and becomes upset when they don't specifically tell him where the supposed fraudulent clicks came from right? Well, there aren't any or at least that's not necessarily the problem. It's the whole site. Maybe there were a few fraudulent clicks. Maybe they could have kept your account active. But, as an NFL ref would say, "Upon further review, it appears this webmaster made this site only for Adsense. We can't tell you exactly why but I know a spammy site when I see one." Cue the catch-all "fradulent clicks" email.

This gives them complete judgement authority without having to explain themselves. "Fraudulent Clicks" may actually start with only one or two but, once they look into it, if they don't like everything they see, then they have "probable cause" to drop the publisher. Just weeding out the junk basically.

Macro




msg:1385305
 8:20 pm on Dec 17, 2004 (gmt 0)

TNJed, brilliantly put.

This 108 message thread spans 4 pages: 108 ( [1] 2 3 4 > >
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