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"fraudulent clicks" e-mail when innocent?
DomeBase




msg:1379053
 4:03 am on Aug 19, 2003 (gmt 0)

How common are e-mails from AdSense concerning (possible) fraudulent clicks when one is innocent (has never clicked on ads on one's sites)?

Is there anything one can do to address whatever might be causing such an e-mail?

I think that AdSense is great and sure do not want to lose my account through no fault of my own.

Thanks for comments and suggestions.

 

chiyo




msg:1379054
 4:13 am on Aug 19, 2003 (gmt 0)

DomeBase. When Google refers to "fraudulent clicks" they are not being personal.

So being innocent does not come into it..

It just means they have detected irregularities which may be due to the site owner clicking on ads on their own site, or someone else doing it. To me it is far more likely that it is someone else doing it, as most webmasters are not that stupid. Nothing much you can do about it directly, it may be that the nature of the site attracts curious looking click patterns or faudulent clicks - e.g. you may have a community site where eveybody clicks just because they know it helps you, or your site is on a particular subject that attracts advertisers that competitors like to click on, or you have a site that attracts spammers, who just like to click on these things out of spite, or you may have competitors to your site who want to cause problems for you.

There were a rash of these "fraudluent click" email reports a few weeks ago, but as far as i know, no reports since. Maybe google are using other ways to attack the problem or have changed the "flag" levels, or even improved their fraudulent click prevention procedures.

Jenstar




msg:1379055
 4:14 am on Aug 19, 2003 (gmt 0)

Start off with a read through of this rather lengthy thread Fraudulent Clicks: it wasn't me! [webmasterworld.com]

There seem to be plenty of false positives, and you usually hear about the ones who get them, rather than the ones who quietly earn $ from AdSense without any problems at all.

They have probably adjusted their fraud detectors somewhat since the earlier days of AdSense when it seemed like every second post was about a fraudulent clicks/impressions email from Google.

As long as you follow the terms, FAQ & policies (take a good read-through all three of them if you haven't already - it covers all the dos and don'ts of the program) and as long as you don't click on your own ads, you shouldn't spend time worrying about the possibility.

Welcome to WebmasterWorld [webmasterworld.com] DomeBase!

DomeBase




msg:1379056
 1:33 pm on Aug 19, 2003 (gmt 0)

Thanks Chiyo and Jenstar :)

"When Google refers to 'fraudulent clicks' they are not being personal."

That's OK with me. I understand their position in having to be serious about fraud detection and avoidance. As long as a warning letter is not a prelude to account termination -- which would be rather personal by definition. :)

"Start off with a read through of this rather lengthy thread Fraudulent Clicks: it wasn't me!"

Thanks. I read that also, but noted that the thread starter (may have) clicked a couple times whereas I have not clicked at all... a slightly different perspective.

"As long as you follow the terms, FAQ & policies (take a good read-through all three of them if you haven't already -it covers all the dos and don'ts of the program)"

Yep. I have read those very thoroughly. The AdSense program is very well designed and I would not want to do anything to jeopardize participation.

--------------------------------------------------------

I appreciate the welcome to Webmaster World. I am active in some other forums and do research on domain related topics -- particularly the .INFO extension -- but this is the best discussion of AdSense I have found.

JollyK




msg:1379057
 1:55 pm on Aug 19, 2003 (gmt 0)

DomeBase: For what it's worth, my clicks skyrocketed yesterday for no apparent reason. I emailed AdSense support, and asked them if they thought it was fraudulent, and if I could help them.

I also asked if they knew of any signatures or signs of automated-clicking software, or IP's of sites that might do that so I could ban them from my site. (They did not address this part of the email at all.)

They emailed me back (ever notice how all emails from Google read like form letters?) and said don't send us your logs, our proprietary yadda yadda can detect fraudulent clicks, have your webmaster look for signs of suspicious activity and notify us, blah blah.

Not sure how I can look for "suspicious activity" when the AdSense code and URLs are pulled from Google and therefore not available as data in my logs. I should look for -- what? Someone reloading a single page over and over? :-)

I haven't gotten another "fraudulent clicks" email yet, knock on wood, so maybe it was legitimate. Perhaps the "fraudulent clicks" email is not just based on a sudden jump in clicks, but on other stuff. On the other hand, maybe there is a delay between the "fraud" and the email getting sent out, so who knows.

It does seem as though fewer of those emails are being sent out lately ... maybe they've worked the bugs out and it's better at detecting "real" fraudulent clicks now. I hope so! I've never clicked on any of the ads on my site even accidentally, but I think some of us still live in fear of The Email(tm). :-)

jonknee




msg:1379058
 4:05 pm on Aug 19, 2003 (gmt 0)

I've gotten 2 of the letters (on different accounts) and both times we worked it out. The first time it was because the site in question served 150 times the avg number of impressions. I don't blame them for thinking it was bogus, but it was all legit (we were doing live coverage of an industry keynote speech that didn't have a public video stream. had half a million hits in a few hours.). After an explanation and links to info about the event we covered, they ok'd it.

The second time I asked what the problem was and they basically said "our bad" and retracted it.

No worries as long as you really are legit.

beebware




msg:1379059
 12:18 am on Aug 20, 2003 (gmt 0)

I'm actually worried about receiving one myself to be honest with you: my non-commercial content sites are aimed at things I enjoy/am interested in and therefore the Adsense adverts will display the same and I'll be interested in them. So I have actually clicked through on around half a dozen (in just over a month), but I have actually tried a couple of the products out (one of them wasn't quite as good as the advertisement made out and another one I'm still waiting for a response on).

Jenstar




msg:1379060
 12:24 am on Aug 20, 2003 (gmt 0)

beebware, official word from Google is to NOT click them, even if you are genuinely interested in the ad. Instead, right click on the link, view properties, and you can copy and paste the destination URL (at the very end of the googlesyndication.com URL) into your browser without charging the advertiser - and without earning any CTR.

jonknee




msg:1379061
 12:36 am on Aug 20, 2003 (gmt 0)

IMHO the policy of "do not click your ads for any reason" is bogus. If I see a product through AdSense, I should be able to purchase it via AdSense. That way the advertiser knows what works.

Don't jump on me with the TOS, I'm talking ideally here. We all know there are some jerks that would just click to make themselves get a few extra bucks.

Jenstar




msg:1379062
 12:54 am on Aug 20, 2003 (gmt 0)

I have seen ads that I was interested in as well, so I understand your point. But from Google's point of view, it would be hard for them to differentiate between honest "i was interested in the ad" clicks by the AdSense publisher and "i am clicking my own ads for profit, but will say I was really just interested in the ad" clicks.

Then it would also raise the issue of where would the line get drawn? One click a week? Two clicks a week? One click a month? I think without the no-clicking rule, that the system has the potential to become overrun with fraud, with every webmaster claiming they were honestly interested in all x number of ads they clicked ;) And in the end, it would end up hurting the honest publishers.

We do know the Google allows publishers a few clicks before getting a fraudulent impressions / clicks email. But I am one of those who would rather play it safe than draw attention to my AdSense account, even for legitimate "I was interested in the ad" reasons. And I am sure many others here would do the same, especially since there are no similar competitors we could easily switch to.

RobbieD




msg:1379063
 8:36 am on Aug 20, 2003 (gmt 0)

My advice would be "Don't click an AdSense Ad EVER!

devlin




msg:1379064
 9:32 am on Aug 20, 2003 (gmt 0)

And I am sure many others here would do the same, especially since there are no similar competitors we could easily switch to.

The lack of competitors doesn't come into it. After all, if there are people who click on their own ads and are kicked out by Google, if there was a competitor (who would, no doubt, have similar rules), they'd probable do the same, and get booted out of that program.

RobbieD's advice is very, very sound. There's absolutely no reason to click on your own ads, given the right-click solution.

D.

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