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This 58 message thread spans 2 pages: 58 ( [1] 2 > >     
Adsense & IE6
toolkit




msg:1451577
 9:13 am on Jun 24, 2003 (gmt 0)

I'm having severe problems when trying to view any website that displays Adsense ads. The javascript just doesn't seem to want to load, and that means that most of the time the page's content isn't completely displayed. I'm using IE version 6.0.2600.0000IC on Windows 98SE.

Anyone else experiencing this problem?

 

DaveN




msg:1451578
 9:18 am on Jun 24, 2003 (gmt 0)

yep , same problems on my system at home,

DaveN

toolkit




msg:1451579
 10:10 am on Jun 24, 2003 (gmt 0)

Shouldn't issues like this have been ironed out before they launched their product? It's not like IE6 is a rare browser.

ThatAdamGuy




msg:1451580
 10:13 am on Jun 24, 2003 (gmt 0)

Strange. I have IE 6.0.2800 and am using Win XP (Home) and experiencing no problems.

I don't mean to sound like a by-the-script tech support guy, but have you tried:

- Clearing your cookies and browser cache files?
- Setting your IE security and privacy to default settings?
- Checking your advanced settings tab to see if anything is funky there?
- Verifying that other javascripts are loading fine?

toolkit




msg:1451581
 10:27 am on Jun 24, 2003 (gmt 0)

Hi ThatAdamGuy

Yep, I've tried them all in exactly the order you gave them in (freaky!)

Clearing cache/cookies did work a few times but now whenever I try that I still get the same error. Plus now I have to re-login to every site I visit with a user account (grr!)

If I use this url in IE:
view-source:http://pagead2.googlesyndication.com/pagead/show_ads.js

I can view the javascript file, but it won't seem to load when called via a html file (doesn't even show up in the browser cache)

Even checked my hosts file for any errors but it's empty. Sites that I used to visit on a daily basis are now out of bounds to me unless I use another browser :(

ThatAdamGuy




msg:1451582
 10:37 am on Jun 24, 2003 (gmt 0)

Well, Toolkit, GMTA! ;-) But I'm sorry that -- despite all that -- you're still having problems. I know how frustrating that can be. Sometimes I find that sleeping on stuff like this helps, but then again, I'm such a hypocrite; here I am, typing away on this forum at 3:35am :D

Anyway, here's a bit of a drastic but perhaps helpful idea; Have you tried accessing the same pages in a different browser... either one still using an IE shell (e.g., netcaptor, myIE), or a complete alternative (Opera, Netscape, etc.)?

If the javascript problems persisted, at least then you'd have it narrowed down to a firewall or ISP issue, whereas if the javascript problems were solved, you'd know it was specifically an IE / IE-settings issue.

And speaking of drastic... did you also try a complete reinstall and/or upgrade of IE via Windows Updates?

Oh, and one other thing. While this would be QUITE a drastic way of fixing your current problem, might I respectfully recommend that you upgrade to XP if possible? After banging my head up against a wall in many respects with 98 and ME for years, I can't tell you how blissfully my computing/surfing experiences have improved since I installed XP.

toolkit




msg:1451583
 11:12 am on Jun 24, 2003 (gmt 0)

Going for the complete reinstall of IE (ho hum)

toolkit




msg:1451584
 11:35 am on Jun 24, 2003 (gmt 0)

Wahey it works! Anyone from Google reading, it seems IE 6.0.2600 has problems with your ads, but 6.0.2800 is fine.

ThatAdamGuy




msg:1451585
 11:41 am on Jun 24, 2003 (gmt 0)

Any surprise that 2600 [google.com] should be problematic? :D

toolkit




msg:1451586
 11:47 am on Jun 24, 2003 (gmt 0)

LOL

bird




msg:1451587
 12:24 pm on Jun 24, 2003 (gmt 0)

I'm guessing that the problem sites have an XHTML doctype. This means that the
language="javascript" as given in Googles snippets is invalid, and should be replaced by type="text/javascript".

So I suggest that you violate their TOS and change the code to standards conforming XHTML. They already know about this, and I assume it will eventually get changed in their templates too.

I can't garantee that this will solve your IE 6 problem, but I know for certain that Mozilla doesn't load javascript code in XHTML pages when the script tag is missing the type attribute.

brotherhood of LAN




msg:1451588
 12:42 pm on Jun 24, 2003 (gmt 0)

Would be nice to get the official comment on that. Sure, there may be a "do not walk on the grass" type sign but if the ads are not going to render due to sloppy code, then it would be nice to get the nod to alter the code.

I'm sure G dislikes unpaid impressions as much as the publisher :)

bird




msg:1451589
 12:55 pm on Jun 24, 2003 (gmt 0)

Well, I *have* changed the HTML attribute on my sites. I have also told them about it, and they thanked me for the information. I think as long as you don't modify the actual JavaScript code, I wouldn't worry too much...

(If you want even more fun, have a look at your ads in Mozilla. Not sure about other platforms, but at least on Linux they don't show quite as intended...)

eaden




msg:1451590
 2:37 pm on Jun 24, 2003 (gmt 0)

I have had a lot of problems with IE6. Quite often the page would completely hang and not display anything below the menu.

My site isn't XHTML, and the problem is intermittant. Being intermittant makes the problem very hard to track down, but I feel it is a HTTP header issue.

toolkit




msg:1451591
 3:46 pm on Jun 24, 2003 (gmt 0)

I agree about the problem being intermittant eaden, as I'm experiencing the same thing again.

tszyn




msg:1451592
 12:34 pm on Jun 29, 2003 (gmt 0)

Hi,

It looks like I'm experiencing the same problem with IE 5.01 (= IE 5.0 Service Pack 2). Pages with Google Ads sometimes won't load -- all you can see is a blank page that keeps loading forever.

This only happens in two cases:

1) When the show_ads.js file is not in IE's cache and it has to fetch it from Google's server.

2) When the show_ads.js file is in IE's cache, but IE has to communicate with Google's server to check if there's a newer version of the file. This normally happens once per browsing session.

As others have pointed out, the behavior is erratic, and the presence of one of the above conditions does not guarantee that the problem will occur. I'd say it happens about 50% of the time.

It's not an XHTML thing. My site uses HTML 4.01.

I consider it to be a very serious problem. It affects the most popular browser and looks like my server is down, which makes my site look unprofessional to users. It's currently preventing me from placing Google ads on more than a fraction of my site's pages.

I wrote to Google about the bug. They asked for additonal information (browser version, screenshots), but I haven't heard from them in a few days.

I may have discovered a workaround (which violates the TOS, by the way). Ever since I placed the .js file on my server and changed the code from <script src="pageads2.google.../show_ads.js"> to <script src="www.mysite.com/show_ads.js">, I haven't been able to reproduce the bug (despite my best attempts). I'm going to keep testing it.

Best wishes,

Tomasz P. Szynalski

ineedmoreexercise




msg:1451593
 3:03 pm on Jun 29, 2003 (gmt 0)

Pardon my ignorance- but in essense there are users out there who can't load my web pages with their browser now that I'm running Google adsense?

eaden




msg:1451594
 3:32 pm on Jun 29, 2003 (gmt 0)

Pardon my ignorance- but in essense there are users out there who can't load my web pages with their browser now that I'm running Google adsense?

Possably, if google hasn't fixed it yet, there is a chance that your page will hang on IE6.

tszyn




msg:1451595
 4:39 pm on Jun 29, 2003 (gmt 0)

Yep, the problem is known to affect at least IE 5.01 and IE 6.0.

moltar




msg:1451596
 6:05 pm on Jun 29, 2003 (gmt 0)

Forget IE, get Avant Browser. It's many times better that IE!

james007




msg:1451597
 7:24 pm on Jun 29, 2003 (gmt 0)

This is confirmed with another user, using IE v6.2800

My site runs HTML4, so this is not an XHTML problem.

tszyn




msg:1451598
 9:40 pm on Jul 1, 2003 (gmt 0)

I guess no one is interested in whether their site is accessible to users or not...

Tom

Webdiva




msg:1451599
 3:08 am on Jul 2, 2003 (gmt 0)

I e-mailed AdSense technical support since I am experiencing the same problem. I was told that their engineers are looking into the issue. I guess they need some time to work the problem out.

tszyn




msg:1451600
 8:35 am on Jul 2, 2003 (gmt 0)

So did I, and got the same reply.
I asked them if I can temporarily place a copy of show_ads.js on my site (which removes the bug and changes absolutely NOTHING in the way the ads are displayed), but they replied by simply quoting their TOS... It's too bad they are so strict -- can't touch their code even to remove a serious bug...

Tom

toolkit




msg:1451601
 9:22 am on Jul 2, 2003 (gmt 0)

Anyone thinking of placing AdSense banners on their site should seriously consider waiting until Google has fixed these outstanding issues, as you certainly won't be getting many visits from a fair portion of IE users.

ThatAdamGuy




msg:1451602
 9:34 am on Jul 2, 2003 (gmt 0)

But I'm not sure that's really true.

I've looked at my site's access logs, and I haven't seen ANY reduction in IE or overall users' hits, and I have AdSense ads on nearly ALL my site's pages.

If what you were saying was true, then I'd have undoubtedly noticed a huge drop-off in visits and/or hits.

Additionally, I'm viewing my own pages with IE 6 (Win XP) with no problems.

I'm not saying there's not a problem here. I'm just suggesting that it may be affecting only a tiny subset of Web surfers.

tszyn




msg:1451603
 9:50 am on Jul 2, 2003 (gmt 0)

ThatAdamGuy,

You wouldn't have seen a dropoff in hits, because the bug causes users to hit Reload repeatedly, as that is the only way to make the page load eventually.

Some users will go away (thinking your site is down), some will keep hitting Reload, so that you end up with the same number of hits as before.

The number of visitors may be misleading, because it mostly depends on the number of inbound links, not on whether the user actually manages to view your page (or how many pages they view).

Tom

tszyn




msg:1451604
 9:57 am on Jul 2, 2003 (gmt 0)

And by the way, I just visited your site and the Google ads are not displayed at all. The rest of the page is displayed correctly, which is probably due to the fact that your ads are placed toward the end of each page (mine are at the top).

Tom

ThatAdamGuy




msg:1451605
 10:07 am on Jul 2, 2003 (gmt 0)

Hey Tom, I appreciate you visiting my site... but without meaning to be disrespectful, my skepticism still remains.

I have over a thousand people visit my site every day. I have some pretty loyal / frequent visitors, and you can bet they let me know when something isn't looking quite right. If even a substantive number were seeing blank white boxes, I'd assume I'd have heard a peep. Last week, two folks complained that the font on my menu buttons was overlapping the main body text (they had accidentally increased their base-font size, but this cued me to make my menu button text a fixed font size ;-)

I just checked my logs for June. 24% of my users are browsing with IE 5.0, 63% with IE 6.0. That means at least two thousand people have viewed my site on IE 5.0. Not a peep.

Have you checked your security settings? Cleared your temp cache? Are you running a firewall (even natively with XP?)

I earlier checked on another prominent Webmaster bulletin board, and couldn't find one person complaining about an AdSense problem.

Again, I'm not saying the problem doesn't exist. But it's clearly not affecting all IE 5.0 users.

tszyn




msg:1451606
 11:11 am on Jul 2, 2003 (gmt 0)

There are no blank white boxes.

See this screenshot:

[antimoon.com...]

This 58 message thread spans 2 pages: 58 ( [1] 2 > >
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