| 9:59 pm on Feb 6, 2004 (gmt 0)|
|Who is AdsenseAdvisor, really? |
They're a Google employee AFAIK. If you don't like AdsenseAdvisor - try GoogleGuy (another Google employee).
| 10:30 pm on Feb 6, 2004 (gmt 0)|
A lot of people have to pay to receive Paypal payments, and there are many countries where money cannot be withdrawn. OK for small amounts maybe but a couple of hundred dollars in fees on mid-4-figure amounts!
I get payments from a domain parking company in Germany. They can manage to offer worldwide bank deposits for free for all balances over 50 euros a month. They pay on the 15th of each month for the preceding month, and it's in the account within 7-10 days in most countries.
So it can be done, and is being done. There are probably even bureaus that offer the service. Note this is worldwide, not just an ACH deposit to a US account which would only help a subset of Adsense publishers.
| 10:48 pm on Feb 6, 2004 (gmt 0)|
Hope you all realize just how much interest the check provider can earn each day the checks do not go out. What is perceived as incompetence on their part is more than likely a business decision.
| 10:48 pm on Feb 6, 2004 (gmt 0)|
No check, no 1099 in Phoenix, Az.
| 10:56 pm on Feb 6, 2004 (gmt 0)|
No check, no 1099 yet in Virginia. Payment sent says Jan 21.
| 11:08 pm on Feb 6, 2004 (gmt 0)|
No check, no 1099 in North Carolina
| 11:20 pm on Feb 6, 2004 (gmt 0)|
No check, no 1099 in New Mexico.
| 11:32 pm on Feb 6, 2004 (gmt 0)|
No Check for me either. California. Got reply to submitted complaint saying that they'll reissue if it is over 30 days late. I think they mean 60 days. They hold it for 30 days before sending it.
I'm on the way to the mailbox now, glad to know I'm not the only one whose check has disappeared after two weeks in the mail. Could it be that they didn't actually issue it on the 21st as they said? There is no way this many checks could be "in the mail" without arriving.
| 11:46 pm on Feb 6, 2004 (gmt 0)|
I've just been told the reason some of your checks haven't arrived - unfortunately, due to our biller being overloaded with the volume of checks and 1099s, some of the checks were postmarked between February 2 and February 6...
On behalf of the AdSense team, I'd like to sincerely apologize - I know that a lot of you depend on these checks, and it's more than an inconvenience to you. The team will continue to work hard to create a robust and improved payment system moving forward.
As always, I'll take your feedback to the AdSense team.
| 11:51 pm on Feb 6, 2004 (gmt 0)|
At a guess, part of the delay this month has been caused by the AdSense programme's promise to send out cheques for all accounts at the end of the year, rather than just those with a balance exceeding $100.
This suggests they had to send out many multiples the number of cheques they normally send out... but I'm not convinced this isn't something they were unable to prepare for.
| 11:54 pm on Feb 6, 2004 (gmt 0)|
Maybe the “end of the year payment” snuck up on them.
No, I really do like AdSense, and you just have to laugh about it sometimes.
| 11:58 pm on Feb 6, 2004 (gmt 0)|
Received check today. Pennsylvania. Postmarked February 4th.
| 12:06 am on Feb 7, 2004 (gmt 0)|
|Hope you all realize just how much interest the check provider can earn each day the checks do not go out. |
Interest rates on dollars are close to zero nowadays. For the vast bulk of the Adsense checks it'll be a cent or two a day. Insignificant. Even across all accounts it's only in the hundreds of dollars a day.
| 12:09 am on Feb 7, 2004 (gmt 0)|
|I've just been told the reason some of your checks haven't arrived - unfortunately, due to our biller being overloaded with the volume of checks and 1099s, some of the checks were postmarked between February 2 and February 6... |
That's pretty much what I was figuring. Thanks for reporting back to us.
It might also help to send a short email out to all the adsense publishers that don't read WebmasterWorld (there has to be at least 2) :)
When I received a different check (in CA) today from NY postmarked February 3rd, I knew the service provider must be running late.
| 12:21 am on Feb 7, 2004 (gmt 0)|
Ok all at once now.
How many of you are mentally screaming the words "direct deposit" now?
| 12:28 am on Feb 7, 2004 (gmt 0)|
In this day and age - the great computerized world - we still have to rely on companies printing paper checks, stuffing them in envelopes, and mailing them. And this...from a major hi-tech company. Amazing, isn't it?
| 12:45 am on Feb 7, 2004 (gmt 0)|
At least we now know what's going on thanks to Adsense Advisor. I've been with Adsense since June. Each month the difference between the payment sent date and the cheque being posted has got a bit longer. I presume as more and more publishers/ advertisers signed up it took longer to check for fraudulent clicks each month so the payment sent date got closer and closer to the end of the month. The increasing volume of publishers also lengthened the amount of time that the cheques took to print. So in November for instance the effect of the holiday delayed things. Probably something similar happened at the end of January when it wasn't just cheques but 1099s going out too (I wonder if they went to be printed at the same company that prints the cheques at the same time). The 1099s to comply with the law (according to someone on this forum) had to be posted by the end of January - so I'm sure they had priority. I'm sure Google were more worried about the 1099s than the cheques but still thought there'd be time to do the cheques too. Obviously something went wrong somewhere and it all took at least a week longer than it should have. So...
a) why don't Google ditch the cheque-printing company and do it in-house
b) set up a Paypal-like website to offer direct deposit. This could also be used by advertisers too who don't have a credit/ debit card but do have a bank account. I'm sure there are enough phDs at Google to be able to program this before the next batch of cheques are due. Even if they wanted to outsource the design etc - I'm sure Adsense Advisor could make a post on the Commercial Exchange form and ask for a quote.
Anyway.... perhaps I'm underestimating the number of advertisers/ publishers involved and how difficult the above would be to implement. Personally I think that direct bank transfer must be cheaper (in the bulk quantities Google would do it) than printing and mailing cheques. Anyway.........
| 12:52 am on Feb 7, 2004 (gmt 0)|
Before I read this thread I asked adsense support about missing check. I received answer. There is no information about that some checks were postmarked in February.
This is not a honest communication which I expect from support.
| 12:56 am on Feb 7, 2004 (gmt 0)|
|It might also help to send a short email out |
Adsense have done that now (got an email from them at 00:47 UTC, apologising for the delay).
| 12:59 am on Feb 7, 2004 (gmt 0)|
Just received an e-mail from Google indicating that the payment check has been sent out late this month. Your check was mailed to your delivery address between February 2 - 6 and should be arriving within two weeks. This delay is due to the volume of year-end checks, as well as mailing 1099 forms to publishers.
Has anyone else received it as well?
| 1:03 am on Feb 7, 2004 (gmt 0)|
I just got the email from Google that the checks would be late this month. Postmarked from Feb 2-6.
Communication is good :)
Next step, ACH!
| 2:12 am on Feb 7, 2004 (gmt 0)|
Thanks for the update, AdsenseAdvisor- I also received the email from Google a short time ago.
Your feedback in this forum is greatly appreciated.
| 2:26 am on Feb 7, 2004 (gmt 0)|
|This delay is due to the volume of year-end checks, as well as mailing 1099 forms to publishers. |
That's right, they had to mail checks to all the publishers who hadn't reached the $100 (I think it's $100) minimum. Good thing they don't have electronic deposit; the volume of payments might have brought down the Internet. :-)
| 2:42 am on Feb 7, 2004 (gmt 0)|
Hmm.... Will you be standing in line for the IPO?
| 3:48 am on Feb 7, 2004 (gmt 0)|
I am fed up with everyone tiptoeing around Google. Fears of being booted dampen everyones tounge, including mine until now. I generate several thousand per month for Google and I demand to be treated with some respect. I am in full compliance with the TOS and I am not going to hold my tounge any longer. If I have to abide by contract obligations then Google should too.
I have been a publsiher since July and my AdSense income is several thousand $ a month. It is an insult to me and others like me to say that checks are delayed because of 1099's and extra year end checks.
First of all, Google knew of the 1099 reporting requirements from the beginning. They should have planned for this....this is a miserable excuse.
Second, excessive year-end checks? You are telling me that my 5 digit check was delayed because of a bunch of publishers that didn't earn more than $100 in the several previous months? How about some respect for the guys that are bringing home the bacon.
And what's with the European and Asain publishers getting checks before American publishers. Jeez...I am less than 200 miles from NYC and it takes longer for a check to reach me than Beijing.
Why does a hi-tech company use a payment delivery system straight out of the 19th centrury. I mean really, payments traveled faster than this in the days of stage coaches.
If ASA is reading, please pass the message along that many publishers are upset about this and things have got to change. If Google can develop a sophisticated algo you would think that it could master the ultra-hi-tech task of direct deposit.
| 3:56 am on Feb 7, 2004 (gmt 0)|
I just received the e-mail from Google about the delay - and I am one very p****d off person. This is bush league stuff.
Does Google really think that after the fiasco of the last (Austin) update, and now this failure to pay in time that the IPO will go well - of course the answer is yes.
I wonder if the folks that pay for adwords have to pay on the spot thru a credit card, or if google just lets them pay whenever is good for them?
ASA - this is amateur hour - how will things look when this all hits the press next week?
All I can say is that CaryissoVery hit the nail on the head.
| 7:26 am on Feb 7, 2004 (gmt 0)|
Same here, email with confirmation of what AdSenseAdvisor stated.
At least some reaction.
Still, they better get their wireing options fixed and launched soon, someone else could grab a lot of frustrated publishers with a competing product.
That was one of the reasons why I dropped LS and went to CJ years ago. Made five digits with them every month (revenue, not commission).
| 4:22 pm on Feb 7, 2004 (gmt 0)|
Google didn't anticipate holidays, year ends, 1099s... call that what you want, but I will call it what it is: BREACH OF CONTRACT. Apology not accepted, as it doesn't pay my bills, and this is the second time in as many months that my check was late due to either lack of foresight or incompetence. Blaming the whole thing on the payment processor is not a valid excuse because in the agreement, it says GOOGLE will pay ME, not someone else.... so the responsibility of fulfilling its responsibility sits squarely on the shoulders of Google, nowhere else.
Google, if I were you, I would take this a shot across the bow.... you have been warned. I would also run this conversation by your legal team because you are now only standing on goodwill... meaning if you breach the contract that says we can't take legal action against you, there is nothing stopping anyone from filing suit. Granted it would be stupid to go through the hassle of filing suit when the check is only a few days later than the last possible date it could have been mailed, but it seems equally as stupid to wait until the last possible date to mail a check, and don't, not only opening the company up to legal action, but such unnesessary ridicule as well.
| 5:16 pm on Feb 7, 2004 (gmt 0)|
some of you need to take a chill pill. I work for a living for my day job, which is a fortune 500 company and THEY can still have direct deposit problems.
Google didn't contract a sales and marketing program with you , they're paying you royalties from using there network.
This just happens to be the first year google has really had a full life cycle to deal with so GIVE them some room.
Get some backup with Adsonar or other PPC programs. Signup with other affiliates and sell some of your own ads. NEVER put all of your eggs in one basket as that is YOUR fault not googles.
Some of you must be some newbies to this stuff as well.. affiliate programs are notorious for paying MONTHS late if anything at all (before going bankrupt or saying you broke some policy).
For those raking in the big bucks, communicate to google that you want some better suppoert - an affiliate and marketing person you can deal with.
Keep in mind though, your making the big bucks because this is an automated and non personal system. The more "human" you expect to be treated the lower your earnings because the higher the cost to provide adsense to you.
Get used to it, have a backup plan, budget your income and don't put all your eggs in a single basket.
[edited by: Jenstar at 11:40 pm (utc) on Feb. 7, 2004]
[edit reason] language, as per TOS [/edit]
| 5:56 pm on Feb 7, 2004 (gmt 0)|
ByronM, it would be easier to give them some room if they would be honest about what is going on. Their processor screwed up and didn't get the checks out though they published in our profiles that they had. What did Google do about this? They sent us a message 16 days after posting "Payment Sent" that oh, BTW your payment is late because we didn't plan well. That message should have been sent 2 weeks ago and the "Payment Sent" should have never been posted.
And this isn't a fly by night affiliate program where payment delays are to be expected. I chose AdSense because of Google's reputation as a reputable company. When I signed up and they said they would pay me within 30 days I didn't expect 45 or 50 days. That is false advertising.
So, no I won't take a chill pill. Google enforces the contract obligations on us. If you make one mistake they are quick to say "fix it and if you don't see ya!". What's good for the goose is good for the gander.
I have given them room but I am sick of the excuses. They need to get it RIGHT!
| 5:57 pm on Feb 7, 2004 (gmt 0)|
... don't quit your day job
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