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This 86 message thread spans 3 pages: < < 86 ( 1 [2] 3 > >     
Canadian Payment Error
screwy exchange rate
brokenbricks




msg:1384486
 3:35 pm on Apr 28, 2006 (gmt 0)

Any Canadian webmasters receive payment today with a screwed up exchange rate?

Exchange Rate 0.884 : 1

There's no way 1 USD is worth 88 cents Canadian. It's more in the 1.12 neighborhood.

How could they screw that up?

 

dyvel




msg:1384516
 6:51 pm on Apr 28, 2006 (gmt 0)

I have, but no reply yet...

zilly




msg:1384517
 7:39 pm on Apr 28, 2006 (gmt 0)

For those of you who speculate if it affects actual payout, it sure did with wiretranfser(in sweden anyway). If you have selected payouts with checks, i don't know. Maybe they managed to stop them.

Of the 3 people I have seen has gotten response from google it's a standard "thank you for noticing we will look into it asap"-response mail but no further information yet.

AdSenseAdvisor




msg:1384518
 7:47 pm on Apr 28, 2006 (gmt 0)

Hi everyone --

Thanks for bringing this matter to our attention. We are aware of this issue and are looking into it. I'll be sure to let you know when everything has been resolved.

Thanks,

ASA

MisterMarkup




msg:1384519
 7:47 pm on Apr 28, 2006 (gmt 0)

AdSense support just told me they are investigating it as quickly as possible. I'm sure they are.

Their policy has been that missing payments are replaced the following month. I'd be very surprised if they waited that long in our case, as a screwup of this magnitude could adversely affect their stock price.

I haven't received my EFT yet. It usually arrives the night that my payment history reports the final amount.

In other news, now might be a good time to put your resume in at Google. Perhaps they have some open positions.

SilverSiR




msg:1384520
 8:11 pm on Apr 28, 2006 (gmt 0)

Wow how can Google screw up so bad, lol. I'm out about $600.

It's probably the worst time for Google to screw up aswell, money is tight this month.

Kid_A




msg:1384521
 8:19 pm on Apr 28, 2006 (gmt 0)

I am happy to hear they are responding quickly on this, even though they have no specifics. Support wrote us back very quickly on this one.

Send'em our thanks ASA.

dj_webm




msg:1384522
 8:42 pm on Apr 28, 2006 (gmt 0)

last month mistake didnt teach google... very strange 'mistakes'...

MisterMarkup




msg:1384523
 8:48 pm on Apr 28, 2006 (gmt 0)

very strange 'mistakes'

You should realize that the software that drives Google is very complex. They are far more than a search engine now, and their applications run on what must now be tens of thousands of machines.

Every computer program of significant size has some bugs. While they ought to test new software more rigorously, I'm sure this is not the result of conscious intent.

dj_webm




msg:1384524
 8:56 pm on Apr 28, 2006 (gmt 0)

I do agree that mistakes can happen, but same mistake twice in a row? this time EFT came with 0.166 to 1 dollar exchange rate, what had to be 6.166 : 1 .... calculate how much I'm pissed off :D

MisterMarkup




msg:1384525
 8:58 pm on Apr 28, 2006 (gmt 0)

dj_webm, did this happen to you last month too? I got the right exchange rate last month, for Canada.

instinct




msg:1384526
 9:03 pm on Apr 28, 2006 (gmt 0)

Same thing here, I'm out a couple hundred bucks. It's already a tight month.

Google waiting another month to pay this out is *NOT* acceptable. ASA?

Demaestro




msg:1384527
 9:03 pm on Apr 28, 2006 (gmt 0)

You should realize that the software that drives Google is very complex. They are far more than a search engine now, and their applications run on what must now be tens of thousands of machines.

That is an excuse. Sure the system is complex in nature... testing however remains quite a uncomplicated task.

A simple test by a human before issuing blanket statements would have been easy to do. How much code do you roll out that is this flawed, or untested?

toldan




msg:1384528
 9:06 pm on Apr 28, 2006 (gmt 0)

I just checked my checking account and did not receive any funds yet. In the past, whenever I get payment link, funds are in my banks account. This tells me that Google is working on this problem. Funds might have been stopped or something. We'll see what happens by the end of the day. Let's hope Google fixes this problem.

toldan




msg:1384529
 9:07 pm on Apr 28, 2006 (gmt 0)

Google waiting another month to pay this out is *NOT* acceptable. ASA?

I agree.

frox




msg:1384530
 9:13 pm on Apr 28, 2006 (gmt 0)

I can't connect to adsense now.

maybe they just are turning the server upside-down to fix the reversed exchange ratio?

dj_webm




msg:1384531
 9:16 pm on Apr 28, 2006 (gmt 0)

I can't connect to adsense also. Hope they are changing 0.166 to 6.166 for danish kronas :)

instinct




msg:1384532
 9:17 pm on Apr 28, 2006 (gmt 0)

I can't connect either. The entire Adsense site is down for me now.

markus007




msg:1384533
 9:20 pm on Apr 28, 2006 (gmt 0)

Isn't all the payment processing out sourced?

dj_webm




msg:1384534
 10:18 pm on Apr 28, 2006 (gmt 0)

adsense is upagain, but exchange rate 0.166 still wrong for Danish krona... has to be around 6.166... looks like simple human error, 0 instead of 6. Doesn't explain canada and sweden mistakes thou

toldan




msg:1384535
 10:18 pm on Apr 28, 2006 (gmt 0)

Isn't all the payment processing out sourced?

I don't think so. When I was on "check", I got them from New York state. I am on EFT now, and don't think it's outsourced.

TheDonster




msg:1384536
 10:54 pm on Apr 28, 2006 (gmt 0)

I not sure but I remember some thread from last month about UK publishers noticing an error in the exchange rate also, but in their favor. No one reported receiving the payment in the end. I too have the exchange rate reversed but no funds have reached my account yet. I'm guessing what they put on your payment page may not always correspond to your actual payment?

zilly




msg:1384537
 11:00 pm on Apr 28, 2006 (gmt 0)

You should realize that the software that drives Google is very complex. They are far more than a search engine now, and their applications run on what must now be tens of thousands of machines.

Every computer program of significant size has some bugs. While they ought to test new software more rigorously, I'm sure this is not the result of conscious intent.

If that is so; you just don't let computersoftware handle millions of dollars without signifant human interference. Someone or something should have said stop in the final step of the payout procedure.

I mean, in the nordic countries we only got 1-2 percent of our actual payout.

Now I am sure this will be corrected next month, however i feel it's somewhat a little disturbing.

novice




msg:1384538
 11:10 pm on Apr 28, 2006 (gmt 0)

Isn't all the payment processing out sourced?

Yes, Google in the past has stated that AdSense payments will be processed through a third party. I would hate to be the one running that company right now.

sandor




msg:1384539
 12:43 am on Apr 29, 2006 (gmt 0)

the difference is significant
i really hope they're not going to wait til the end of next month to pay us this difference

GeorgeK




msg:1384540
 12:52 am on Apr 29, 2006 (gmt 0)

I'm in Canada, and chose to receive EFT in Canadian dollars.

I can confirm that the payment amount was incorrect, as it just showed up in my online banking. Google sent out a mass email saying they're investigating, so I imagine they will make a 2nd payment at some point (hopefully next week), for the difference.

It's too bad Google doesn't offer EFT in US dollars to Canadian publishers who have US dollar bank accounts at a Canadian bank.

toldan




msg:1384541
 2:30 am on Apr 29, 2006 (gmt 0)

I can confirm that the payment amount was incorrect, as it just showed up in my online banking.

The payment ammount still does not show up in my online banking account. They screwed up big this time. They should pay us the difference as soon as possible. We should not wait another month to get the difference just because they screwed up.

GeorgeK




msg:1384542
 5:15 am on Apr 29, 2006 (gmt 0)

Google are good people, and everyone makes mistakes. I'm sure they'll make things right as soon as they can.

Maybe they'll send Canadian publishers some nice Google Gear on July 1st (Canada Day), as a bonus! :)

toldan




msg:1384543
 5:27 am on Apr 29, 2006 (gmt 0)

Google are good people, and everyone makes mistakes. I'm sure they'll make things right as soon as they can.
Maybe they'll send Canadian publishers some nice Google Gear on July 1st (Canada Day), as a bonus! :)

If we get a small gift for Canada Day, I might even forgive Google $600+ that owes me, *lol*

toldan




msg:1384544
 7:01 am on Apr 29, 2006 (gmt 0)

PS: Of course, I was just joking.

madmatt69




msg:1384545
 4:02 pm on Apr 29, 2006 (gmt 0)

Yeah it's messed up, they emailed me about it too. I think from the looks of it they switched it in the sense that instead of getting like 1.15 CAD to the USD it was reversed. Something like that.

Hope they fix it asap..I'm counting on that to pay a few bills next week.

AhmedF




msg:1384546
 7:09 pm on Apr 29, 2006 (gmt 0)

It's too bad Google doesn't offer EFT in US dollars to Canadian publishers who have US dollar bank accounts at a Canadian bank.

Ahh my biggest gripe :) Hopefully one day ...

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