Always on the lookout for alternative PPC providers, we were finally persuaded by a client to look at Webfinder. After much discussion and agreement that they would waive the £50 set up fee for each account, we decided to set up an agency account.
We signed up as an agency almost 7 weeks ago.
We gave them 9 clients to start with and duly submitted bulk submissions sheets for some of them. We wanted to see the quality and quantity of traffic before committing the manpower to populate the rest of the campaigns. (Bidsmart sprung to mind).
We have failed to get one single ad approved, we have had promises of "action" to get editorial to sort things out, we have been let down.
Almost 90% of the time we phone to speak to someone, that person is in a meeting. These meetings seem to last all day long, regardless of the time of day you call.
We had to send bulk submission spreadsheets to editorial people's personal Yahoo accounts because their firewall wouldn't accept attachments.
They rarely return calls, deadlines for action get missed and if you are an agency wanting to look good in the eyes of your customers, I would not suggest Webfinder is a PPC you use.
We must have spent 3-5 full days collectively on this, training staff on editorial processes trying to make sure we got it right first time.
So the long and the short is our agency commission amounts to zilch, we haven't made a dime, which means we are actually out of pocket due to the time spent on it. It has been an expensive learning exercise.
Caveat emptor. You have been warned!