Yesterday I turned on some ads that doubled my average daily spend from about $100 to about $200 (in my local currency).
My ads aren't running today. When I run diagnostics on a specific keyword it says that the campaign budget is exceeded and then goes to say that: "You have exceeded your daily budget for your account"
Note the phrase "for your account". Is that always there for campaigns that are over budget? I can't remember. None of my campaigns are running even though they are nowhere near max spend. It's Easter Sunday tomorrow so chances for some support are slim. Anyone had this happen? My credit card is okay and I have gotten no reports about billing problems. Any ideas?
I am experiencing the same thing, only slightly different. I manage an account which we launched it this evening. The ads were running fine and we had barely spent any of the daily budget (less than 1%) and they froze the account/ads.
To say the least my client is not happy with me. I am embarrassed in that I am a GAP and have no way to contact them.
AWA- please let me know what benefit there is for being a GAP if we can not get (better) access to tech support?
joebiff - did they start running again the next day? Mine run for a couple of hours and stop again.
I'm actually an old time publisher (several years), but recently I wanted to change my currency so I had to close the old account and open a new one. Now I'm being treated as a new advertiser that has to be closely watched.
The worst thing is of course the lack of any notice saying "your account is under review". I mean, everyone is going to notice something is up! So why not let them breathe a bit easier (by knowing exactly what is going on) and tell them that they're being investigated?
The same thing happened to a client account I set-up recently. First snag: they wanted faxed verification of the credit card. Done. Second snag: ads stop running. The Ad Diagnostic says "You have reached your daily budget." Checked the card - it's fine. This was last Friday - I have a single $2 click logged against a daily budget of $100.
No sign of a response from support, either.
I imagine there's some chaos over there in the aftermath of the quality score mayhem.