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Adwords Account Banned? How to get back
chickenpaw

5+ Year Member



 
Msg#: 7770 posted 9:26 pm on Mar 20, 2006 (gmt 0)

Problem with my account. Here is the problem that I don't think I can overcome. Live Chat and Email and Phone support tell me that accounts are banned and will never probably come back. They won't give me an exact reason and nobody I talk to really knows. They say Senior Adwords support decided to ban me.

The only reason I can think of is this:

Had an account and had a bill of about $120 and my CC was declinced after about 4 months because the expiration date became expired. At this point I stopped advertising and didn't use the account for like a month. Totally forget my password and could log back in. Tried password reminder but I still could not get back in. SO I left it.

About 6 months later I wanted to get back into adwords so I tried again to login my first account and was able to. Tried to go pay my BILL but the invoice was adjusted and it said I owed 0. So basically it wouldn't display ADS and support could not help.

So I started another account and that worked for 3 days and then stopped. No reason. I called support and they said the decision was made to ban me forever. WHAT!

I want to pay but they won't let me. How do I get back into ADWORDS? Its not like I did some horrible injustice against them.

 

jtara

WebmasterWorld Senior Member jtara us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 7770 posted 10:23 pm on Mar 20, 2006 (gmt 0)

You knowingly left your bill unpaid. You knew that your credit card had expired and that you needed to give them updated information. You didn't, and just ignored the bill.

That seems to be a pretty good reason.

truezeta

5+ Year Member



 
Msg#: 7770 posted 12:01 am on Mar 21, 2006 (gmt 0)

Wow...

chickenpaw

5+ Year Member



 
Msg#: 7770 posted 12:08 am on Mar 21, 2006 (gmt 0)

This is not correct. I figured the charge was made because at the time adwords was like a test and I didn't pay much attention to it. I didn't realize the CC that I had associated with this account was going to expire. Once I logged in and saw there was a balance that was unpaid this is when I noticed the CC was expired. I did not have the intention of not paying my bill. I figured it was paid (I don't look through every charge on my CC bill).

I see the problem but it was unintentional and I wanted to pay it off once I saw it was unpaid but I am not unable to do so.

chickenpaw

5+ Year Member



 
Msg#: 7770 posted 11:37 pm on Mar 23, 2006 (gmt 0)

I am looking for a way to pay. I called them and I am trying to pay money owed. They won't take it.

Its stupid to be banned over $120 bucks. I would expect them to at least send me a bill. I would have rather had them send me to collections than ban me for life.

At least if it went to collections I would have found out earlier about it.

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 5:41 am on Mar 27, 2006 (gmt 0)

I have also account under review, I don't know that is same reason as you or not. Is that good idea to open the new account instead waiting them.

eljefe3

WebmasterWorld Administrator 10+ Year Member



 
Msg#: 7770 posted 6:00 am on Mar 27, 2006 (gmt 0)

YOu might want to open a new account and then try to settle the outstanding bill with the new account.

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 7770 posted 4:55 pm on Mar 27, 2006 (gmt 0)

I have also account under review, I don't know that is same reason as you or not. Is that good idea to open the new account instead waiting them.

Nuttakorn, although I don't know the details of your particular situation, I would not recommend starting a additional account as a way to work around an 'ads not running' problem, regardless of the situation. This is because in most cases using multiple accounts is counter to the Terms and Conditions of advertising with AdWords. Please see:

Can I have multiple AdWords accounts?
[adwords.google.com...]

AWA

chickenpaw

5+ Year Member



 
Msg#: 7770 posted 9:31 pm on Mar 27, 2006 (gmt 0)

Adwords Advisor (What do you recommend someone in my situation should do?)

I did not mean to break any rule intentionally. In fact I read a thread way back about multiple account and thought it was ok. I really do want to get my account going again but there is just no one to talk to. HELP.

I to get back to advertising.

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 9:10 am on Mar 31, 2006 (gmt 0)

I have the account in outstanding in account about 22 USD but there is no payment error or e-mail notify that even the alert the homepage of google adwords control panel that usually they have when the credit card is declined. I have submitted the credit card but it is sometime seem that they receive the payment but not, sometime show that the credit card is declined. I have ever hold multiple accounts but I have deleted all campaigns in each accounts.

showyourpic

10+ Year Member



 
Msg#: 7770 posted 10:36 pm on Apr 4, 2006 (gmt 0)

Your chances of getting unbanned are slim to none. I have a account banned for getting my ads rejected too many times even though I spent over $18k with them and own a decent amount of shares.

Don't open a new account because they will just ban that aswell, trust me.

I say the only way you can get back into google is if you pay a company to advertise for you or if you get someone you know to use their credit card information.

Voxman

10+ Year Member



 
Msg#: 7770 posted 11:06 pm on Apr 4, 2006 (gmt 0)

Try writing an email to corporate headquarters as well. Someone is above these senior guys.

I once owed them over $500 a few years ago. I just came back in...gave my new expiry...they took the money and everything was ok. I suspect now they are taking a tuff stand on this issue. More moronic moves by corporate types who have their ties on Too tight causing blood not to reach the common sense part of their brains

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 3:25 am on Apr 10, 2006 (gmt 0)

What e-mail that I should write to adwords-support@google.com or what else that could be reached the senior to review the case? Please advise me about this.

humblebeginnings

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 7770 posted 6:19 am on Apr 10, 2006 (gmt 0)

"I have a account banned for getting my ads rejected too many times"

Is that possible?
How many times were your ads rejected?

I have had some of my ads rejected lately because of misspelling, English is not my native language.
Can they punish me for that?

I also had an ad last month rejected for using a trademarked word, you know, the famous little (expensive) machine that plays your mp3 music.
Of course that is a trademark, but you only know if the owner of the trademark doesn´t allow you to use it, if you use the word in your ad. There are many trademarked names that you can use in your ad with no problem at all. So how to deal with this?

showyourpic

10+ Year Member



 
Msg#: 7770 posted 6:35 am on Apr 10, 2006 (gmt 0)

I'm not sure, maybe like 15 or so? I got rejected for using a trademarked word a couple of times and I think that was the primary reason why I got banned.

humblebeginnings

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 7770 posted 6:38 am on Apr 10, 2006 (gmt 0)

Scary stuff, I will be even more careful!

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 11:45 am on Apr 10, 2006 (gmt 0)

I have outstanding in account about 22 USD, I have checked with my credit card company, they still have enough amount for charging that amount but it said declined in Google. What should I solve this problem?

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 7770 posted 4:27 pm on Apr 10, 2006 (gmt 0)

I am fascinated with how rumors start. This is a good example of how it happens, I think:

I have a account banned for getting my ads rejected too many times even though I spent over $18k with them and own a decent amount of shares.

that possible?
How many times were your ads rejected?

I'm not sure, maybe like 15 or so? I got rejected for using a trademarked word a couple of times and I think that was the primary reason why I got banned.

Scary stuff, I will be even more careful!

Here is how it really works, for those made nervous by the above conversation:

* There is no limit to the number of times that ads may be disapproved in an account, so long as the advertiser makes the suggested changes before re-submitting the ads.

* There is a limit to the number of times that ads may be disapproved in an account when the advertiser does not make the suggested changes - and submits the same ad, or another just like it that is not within the AdWords Editorial Guidelines.

AWA

humblebeginnings

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 7770 posted 4:52 pm on Apr 10, 2006 (gmt 0)

AWA, I was just about to ask if you could clarify this issue! Thank you very much for explaining this!

showyourpic

10+ Year Member



 
Msg#: 7770 posted 5:02 pm on Apr 10, 2006 (gmt 0)

"There is a limit to the number of times that ads may be disapproved in an account when the advertiser does not make the suggested changes - and submits the same ad, or another just like it that is not within the AdWords Editorial Guidelines."

What is that limit and is it enough for a life time ban?

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 7770 posted 5:12 pm on Apr 10, 2006 (gmt 0)

What is that limit and is it enough for a life time ban?

The answer is the same for both question: it is entirely dependent on the details of the particular situation.

Please know that it is to everyone's advantage to have an advertiser's ads running, for reasons that I'm sure are very plain. Ads are not stopped without reason.

AWA

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 3:23 am on Apr 11, 2006 (gmt 0)

I have got the e-mail from Google AdWords Support Team like this :

<paraphrased>
Do to past difficulties with either AdWords or AdSense programs, we can't let you continue to advertise on Google.
</paraphrase>

[edited by: eWhisper at 12:07 pm (utc) on April 11, 2006]
[edit reason] Please don't copy emails. See TOS. [/edit]

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 3:24 am on Apr 11, 2006 (gmt 0)

There is no chance to solve the problem? I think Google should explain and guide me to solve the problem right.

sunside

10+ Year Member



 
Msg#: 7770 posted 11:06 pm on Apr 11, 2006 (gmt 0)

Hi there,

we are also among the unfortunate ones who got their account disabled because of using trademarks for products which we actually sell.

A couple of months ago, all of the ads with this brand name started disappearing, and we were also asked to not use the trademark in our creatives - which we stopped doing then.

Now we started to automatically create ads through the adwords API. And unfortunately, it happened again - the trademark appeared in some of these automatic creative texts. But there was no warning message as with other trademarks, where you can request an exemption (we did this for "501" which was actually a price). The ads got accepted, but the account was disabled some days later, without any notice. It still looks active, but has no more impressions on any ad.

This is really a bad situation, as it severely threatens our business which is still in a startup phase. And it's extra unfortunate that we invested over a week's time into tying our website (which legitimately uses this trademark to sell the brand owner's product) to the Adwords API, and the result is that the account gets deactivated.

Can anyone tell me what's likely to happen next? We wrote to Google stating that we're implementing double checks into the API interface code to ensure that even those trademarks don't appear that are not automatically rejected by Google. But then, of course, this could happen again for other trademarks where we don't know about the fact that their owners complained to Google.

It's just so annoying to have to think about all these issues when you're hassling with getting your API code right... But maybe we're banned forever now, so no more worries? :-(

Nuttakorn

10+ Year Member



 
Msg#: 7770 posted 6:56 am on Apr 14, 2006 (gmt 0)

This would be conclude that there is no way to compromise with Google Adwords to clear the outstanding balance and start the relation with them again.

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