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Adwords Timing Out
Xstnva




msg:1148226
 3:44 pm on Jan 19, 2006 (gmt 0)

Anybody have trouble logging into Adwords. Its take me about 4 times to get through. I have run adware, spyware, virus, and rebooted. I seem to be the only one in my office that is having this issue. Any help would be awesome!

 

WebFusion




msg:1148227
 4:28 pm on Jan 19, 2006 (gmt 0)

Yep, I've been having the same problem for several days now.

scalisto




msg:1148228
 4:55 pm on Jan 19, 2006 (gmt 0)

Same here. Even lost the work done on a new targeted campaign because of a time-out today.

Xstnva




msg:1148229
 5:07 pm on Jan 19, 2006 (gmt 0)

I tried to contact Google Adwords and they said that it was my service provider or that I should add Google Adwords to my "Allowed Sites". But it is still timing out. Anybody else have any luck or ideas?

TheRealTerry




msg:1148230
 5:28 pm on Jan 19, 2006 (gmt 0)

Same problems here, as stated in another thread.

bostonseo




msg:1148231
 5:28 pm on Jan 19, 2006 (gmt 0)

I've had this problem since last week and they deny anything. Also having a lot of problems with Gmail - email account.

Not loving Google these days.

Grogger




msg:1148232
 5:32 pm on Jan 19, 2006 (gmt 0)

Same here, for about a week now. Strange b/c my tracert looks fine, but it keeps timing out nonetheless.

Tropical Island




msg:1148233
 5:55 pm on Jan 19, 2006 (gmt 0)

I am on DSL and am having problems with both AdWords and Gmail.

Both problems are intermittent.

bostonseo




msg:1148234
 6:41 pm on Jan 19, 2006 (gmt 0)

Tropical Island,

Any chance you are in the Boston area?

This is so freaking annoying. I can see a day or 2, but it's been a week.

bostonseo




msg:1148235
 7:00 pm on Jan 19, 2006 (gmt 0)

I called and spoke to someone at Google who is checking this out with their technical department. Not that I am optimistic that I will get any satisfactory response, just wanted to let you know.

Tropical Island




msg:1148236
 7:29 pm on Jan 19, 2006 (gmt 0)

Any chance you are in the Boston area?

Not a chance. I am 11 N of the equator on an Island just north of Venezuela.

As an ex-Canadian I have had enough with any temperature below 75F! :-)

bostonseo




msg:1148237
 7:39 pm on Jan 19, 2006 (gmt 0)

Yeah I should have figured that Tropical Island and Boston wasn't probably a match :)

skibum




msg:1148238
 7:51 pm on Jan 19, 2006 (gmt 0)

Been timing out all week, pausing ad groups doesn't work, or at least not in a reasonable time period, running reports times out and the reps seem to be out in San Fran.

scalisto




msg:1148239
 8:09 pm on Jan 19, 2006 (gmt 0)

Well, since we all seem to be in different parts of the world (I'm in Argentina), it can't be an isp problem.

Let's hope it gets sorted out and soon.

AdWordsAdvisor




msg:1148240
 8:20 pm on Jan 19, 2006 (gmt 0)

Hi all,

My apologies to those who are experiencing this.

I think I can be of some assistance here. If you're being timed-out, then following the steps below should be effective as a workaround until this has been fully resolved.

* Log out of AdWords; clear the browser's cookies; close any all browser windows; relaunch the browser; log back in to the system.

AWA

Xstnva




msg:1148241
 8:36 pm on Jan 19, 2006 (gmt 0)

Dear Adwords Advisor.

I have already been instructed to do so by an adwords help advisor. I am still getting timed out. It takes me about 4 attempts just to log into Adwords. Something is jacked!

bostonseo




msg:1148242
 11:48 pm on Jan 19, 2006 (gmt 0)

AdWordsAdvisor,

I'm sure almost all of us have cleared cookies, cache, etc. That's NOT the answer; please communicate to your Tech Team that there is a problem and it's day 8 now. I spoke with someone last week at Google who admitted there were server issues...Why this hasn't be resolved is disappointing to say the least.

scalisto




msg:1148243
 1:12 am on Jan 20, 2006 (gmt 0)

I not only cleared cookies, etc. I changed browser and I even changed isp, logging in - or rather trying to - from a cyber cafe. Same result.

I also got the "official" answer from the e-mail support team.

Had been logging in and working without time outs for nearly a year with nary a hiccup until now.

This problem is annoying and time-wasting and I want it to go away.

There! I've thrown my toys out of the pram.

(Rant isn't aimed at you AWA, your help is always appreciated)

awmg




msg:1148244
 4:37 am on Jan 20, 2006 (gmt 0)

I believe it may be with Cablevision, at least partially.
I have done Trace Routes from the (Northeast to Adwords) and it times out within the Cablevision Network. This has gone on for days.

Before this I called Google a couple of times and each time it was the first they heard of it. I still have not heard back from Technical as promised (from the conference on Tuesday).

However, today I was told from Google that they were aware of the issue and were working to resolve it.

Summary: Does anyone have the real answer?

scalisto




msg:1148245
 1:40 pm on Jan 20, 2006 (gmt 0)

Working like a charm today, like in the best of times (at least for me).

Whoever solved the problem, Google or Cablevision, thank you!

Xstnva




msg:1148246
 1:56 pm on Jan 20, 2006 (gmt 0)

Whoever fixed the issue THANK YOU! Works fine for me now.

bostonseo




msg:1148247
 2:46 pm on Jan 20, 2006 (gmt 0)

Yes I am noticing that things seem much better. I'm glad, but the fact that it took over a week to resolve (and I'm sure they weren't working on it for a week) was disappointing.

I think this is a good example of everyone sharing their problems and something good coming from it.

Xstnva




msg:1148248
 3:11 pm on Jan 20, 2006 (gmt 0)

Boston SEO

I agree. I feel that if we didnt complain, we would still be dealing with this issue.

bostonseo




msg:1148249
 3:57 pm on Jan 20, 2006 (gmt 0)

Xstnva

Of course we have to stay on them and post here about it. Until we did, nothing was being done.

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