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Ads not showing. today it's my turn
jotafk




msg:1137550
 5:24 pm on Oct 12, 2005 (gmt 0)


I was checking my account and everything was ok.
Then I tried searching for some of my keywords and none of them were showing. I used the "Ads Diagnostic Tool" and apparently all of my campaigns have "reached and exceeded daily budget".
I know this is not the correct reason, I'm still at 1/10th of my daily budget.

I called Adwords support, they didn't have the indication that my account was being reviewed and she couldn't help me much so she forwarded my case to a specialist.

Now I can just wait and hope they're fast...

 

wedouglas




msg:1137551
 5:33 pm on Oct 12, 2005 (gmt 0)

I have never found support to be very helpful. They always tell me "I cant tell you" or "The system is very dynamic and you should try to improve your quality score"

Today a rep told me to try an improve my quality score for a keyword that had %38 CTR and 15K clicks in the last 3-4 months...

forgive me if I seem to be bashing Google a lot, but this month has gone down the drain in less the 5 days. All my ads got overtaken by the same person and google told me it will be nearly impossible to get them back. the last thing the rep told me was "I dont know what to tell you."

jotafk




msg:1137552
 7:51 pm on Oct 12, 2005 (gmt 0)


Is there such thing as a "personal" google rep, I mean, someone assigned that always takes care of your problems?
Or by rep you mean a random person from support?

poster_boy




msg:1137553
 9:01 pm on Oct 12, 2005 (gmt 0)

One possibility:

Not sure about the budget message or issue... but in regards to your ad not showing:

Google analyzes effective CPM down to the IP level, so I've had my ads fail to show on my office computer (but show everywhere else) because my specific IP has shown a propensity for low CTRs - as I often search for my ads but rarely click.

I ran this situation past my rep (yes, some do have personal reps) when it happened and it was eventually resolved (I now see my ads) without mention as to how, but my overall traffic didn't seem to be affected either way - so it does seem like it was an isolated incident.

Have you tried searching from other locations?

wedouglas




msg:1137554
 9:10 pm on Oct 12, 2005 (gmt 0)

I meant random person.

jotafk




msg:1137555
 9:26 pm on Oct 12, 2005 (gmt 0)

poster_boy,
Thanks for the reply.

Yes, I've tried searching on different IP's.

My spent ammount for today is the same for 12 hours now, no more ads were shown.

jotafk




msg:1137556
 10:20 pm on Oct 12, 2005 (gmt 0)


And how does one get a personal representative?

Is if proposed by Google or do we ask for one to be appointed?

stovis




msg:1137557
 11:56 pm on Oct 12, 2005 (gmt 0)

jotafk:

I am having the same problem today.

This happened to my account last Monday and Tuesday too. I emailed them about it at that time and I was told that my account had been under review but was now up and running. (Obviously I had done nothing "wrong".)

I am assuming I am under review again. Give me a break - 9 days later!
I emailed them again a few times today and have not yet received a reply.

jotafk




msg:1137558
 11:16 am on Oct 13, 2005 (gmt 0)


Well, today my ads started showing again.
However no e-mail was sent to me, no feedback whatsoever and I find it very rude.

stovis




msg:1137559
 11:50 am on Oct 13, 2005 (gmt 0)

Keep checking to make sure that they are really up. When my account is "under review" like this, it turns on again briefly at midnight Google (California) time. I then get a small amount of clicks for a while before everything stops again and I get the "you have reached and exceeded your daily budget" message again.

I think when they are reviewing your account they go into your account and set a very small minimum daily budget that overrides what you have set for yourself. That's why when the new day rolls over at midnight, you get some clicks for a while before things stop again. I got a little over $10 today before it stopped again.

jotafk




msg:1137560
 1:40 pm on Oct 13, 2005 (gmt 0)

You are right!
They stopped again!

I must say, this is really stupid.
Instead of fully disabling the ads they give the account a short budget?!?!

If they don't need to disable the ads all the time why do they disable them at all?

Really really ofensive.

stovis




msg:1137561
 10:22 pm on Oct 13, 2005 (gmt 0)

That's a good question - I also don't see why they need to disable the ads while the account is being reviewed. They should just let everything run and do their "reviews".

I asked theis and other questions of AWA. He hasn't answered any of them yet. Let's see if he does.

jotafk




msg:1137562
 12:45 am on Oct 15, 2005 (gmt 0)


So, it's Friday and my ads are stopped for 3 days now and since Google doesn't work on weekends they will be stopped at least for 2 more days.

No feedback was given to me whatsoever of what's happening.

Thank you once again Google for showing us how not to conduct a business.

Dr_X




msg:1137563
 1:23 am on Oct 15, 2005 (gmt 0)

I asked theis and other questions of AWA. He hasn't answered any of them yet. Let's see if he does.

Don't hold your breath.

-Dr.X

ladybossy1066




msg:1137564
 5:03 am on Oct 15, 2005 (gmt 0)

I guess now today it is also my turn. again, no notification was given. I created a new campaign this morning with 55 ad groups, and shortly after that, wham! No ads showing. That stupid message appeared "Your campaign has reached and exceeded it's daily budget." Expect that message does not appear for just one campaign, it appears for all of them!
Does anyone know when MSN will be ready?

jotafk




msg:1137565
 9:31 am on Oct 15, 2005 (gmt 0)


Sorry to hear that.

Is there an estimate of how many days it takes to review an account?

ladybossy1066




msg:1137566
 12:57 pm on Oct 15, 2005 (gmt 0)

No estimate, no notification, no nothing. It really is not fair...

DamonHD




msg:1137567
 3:02 pm on Oct 15, 2005 (gmt 0)

Hi,

What has "fair" got to do with it? You can choose to do business with G or not. G is not an imposed authority that needs regulation, eg like your local police.

I'm irked by some of AdBrite's responses to me for example, but it's either good business to use AdBrite rather than AdSense or not; "fair" is not on the map.

All IMHO of course.

Rgds

Damon

jotafk




msg:1137568
 4:07 pm on Oct 15, 2005 (gmt 0)


Damon,

Have you ever had your ads disabled for a week?
With no explanation given, no feedback?

Imagine if there was only one bank in the world, and it would freeze your ATM movements for a week with no explanation. That's ok, it's just business, you could chose to have your money at home.

If all Gas companies decided to increase gasoline by 1000% that would be ok, it's just business, you could still get everywhere by walking. In fact, it's free to go by foot.

Just MHO...

DamonHD




msg:1137569
 5:38 pm on Oct 15, 2005 (gmt 0)

Hi,

If there *were* only one bank in the world (and maybe goverment-controlled too), your example might work. And if G was giving you money (eg on the AdSense side) then your beef would have more merit.

But G is *not* the only advertising venue, and it seems to me that it is free not to spend your money any time it wishes!

But, no, I have not been in your position.

I'm not saying that G is (or is not) being sensible or professional in this (though it may have good reasons that I don't know of), or that its actions leave a good taste in your mouth, but "fair" is surely nothing to do with it. That is for playgrounds and governments, not non-monoploy advertising companies.

All, clearly, IMHO!

Rgds

Damon

jotafk




msg:1137570
 1:03 pm on Oct 17, 2005 (gmt 0)


5 days have passed since my account was put under review and still my ads are paused!

5 whole days to review an account which has 6 campaigns and less than 40 adgroups?!

Man, I'm pissed off, they don't return my e-mails and don't say anything by phone.

What kind of a sick joke is this?

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