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Three Adwords accounts all stopped
Why would G stop three different accounts?
joeventura




msg:1144353
 1:38 am on Oct 6, 2005 (gmt 0)

Not three campaigns three different accounts,
No overlap advertising different sites and domains,
no ads for prohibited stuff porn, gambling etc.

Call G and rep said it could take 2 DAYS to get an answer!

What kind of madness is this?

What is there is some TOS problem I am unaware of? Will they let me fix it?

 

joeventura




msg:1144354
 2:25 am on Oct 6, 2005 (gmt 0)

Seems it was just a random review.

Very strange

TheGuyAboveYou




msg:1144355
 3:58 am on Oct 6, 2005 (gmt 0)

Google is VERY careful about letting people have more than one account.

Why? They don't want you to even think of having different ads for the same keyword and dominating the
paid ads.

You could price gouge and all kinds of things.

Elric99




msg:1144356
 10:27 am on Oct 6, 2005 (gmt 0)

Quick note: Porn is not prohibited on Adwords.

And I hope they get your accounts back up ASAP.

vphoner




msg:1144357
 2:57 am on Oct 8, 2005 (gmt 0)

If people reported you as disreputable, such as a bait and switch, or not honoring your prices, you could be shut off.

Chaz_McGaz




msg:1144358
 11:37 am on Oct 8, 2005 (gmt 0)

A year ago, I had several accounts stopped out of the blue, at the same time.
It was because more than two years back I had helped setup an account for a friend.
Although it was my friends name on the account/billing address details it was (originally) my email address used as the contact.
My friend let the account run for a few months and then without my knowledge he defaulted on paying the small bill.
This unpaid bill sat there for something like 10 months and eventually Google caught up with me and I paid it.

Could you be linked to any unpaid accounts?

eWhisper




msg:1144359
 8:29 pm on Oct 8, 2005 (gmt 0)

There have been several times where I've seen this and it took a phone call to solve the problem.

Don't like to speculate on Google's thinking, but it seemed that they were waiting for someone to contact them first. The reasoning being that if someone was doing something wrong, they'd probably just let it go - but if they was willing to call them and discuss it - then it seems more legit.

I've also noticed a lot less of these random account stoppages when connecting all the accounts through an MCC. Seems if you login to several account individually, it looks more suspicious than if you have them all linked together.

WytzeNL




msg:1144360
 9:20 pm on Oct 9, 2005 (gmt 0)

You're not the only one with this problem :(

Unfortunately all my Google accounts have stopped also. I have had a chat with their support people a few times and they all tell me "We cannot help you. Your account is under review. We will notify a specialist and he will send you an e-mail"

I got the same message about three times. I have also send an e-mail to them. Actually, I'm pretty pissed. I spend about 10k a month on Google and this is my reward?

This all happened since last thursday. What do you guys advice? Call them? I also couldn't find a phone number on their site

Hiccup




msg:1144361
 9:25 pm on Oct 9, 2005 (gmt 0)

Mine got stopped too. I have emailed them 5 times now, no repsonse. I guess a phone call is next.

WytzeNL




msg:1144362
 8:04 am on Oct 12, 2005 (gmt 0)

I chatted again with Google, still no progress grrr.

Any of you guys gave it a phone call yet or any other luck?

DavidDeprice




msg:1144363
 10:35 am on Oct 12, 2005 (gmt 0)

You know, you really should be pissed off. "Your account is being suspended (paused, disabled, whatever), because it's under review." OK, well, use your common sense.
Suppose someone reported you or some algorithm went off and alerted Google rep. Why suspend an account for days and weeks? How long does an account review take? A bet you it's anywhere between ten minutes to a day max. What's there to review? Just ads, keywords and a site, probably. Why not review an account first and either suspend it after finding a violation or let it run. This is EXACTLY what Google does to Adsense accounts. Hundreds if not thousands of people complained to Google about scraper sites and other AdSense TOS violations. Does Google suspend AdSense accounts before a review? No way, Jose. They send you some lame-o e-mail, the violators run their adsense scraper sites and then in two weeks to a month you either see the site shut off from AdSense or running. Why not do the same for AdWords accounts?

WytzeNL




msg:1144364
 11:04 am on Oct 12, 2005 (gmt 0)

I just received e-mail from google.

"please note that as a result, we have permanently
suspended your AdWords advertising and your ads will no longer run on Google"

Does this mean I will never be able to advertise on Google again?

WytzeNL




msg:1144365
 11:15 am on Oct 12, 2005 (gmt 0)

@ David

I know. I am really pissed but what can you do about it. Chat repressentatives play stupid and say they can't see anything and will report it to a specialist.

I know it's total bull. That's what you get from being so big. You can throw this kind of arogance towards your customers. It's sad :S

tosspot17




msg:1144366
 11:41 am on Oct 12, 2005 (gmt 0)

"please note that as a result, we have permanently
suspended your AdWords advertising and your ads will no longer run on Google"

As a result of what? What have they banned you for?

WytzeNL




msg:1144367
 12:15 pm on Oct 12, 2005 (gmt 0)

They don't say that! But I guess because I had multiple accounts. But does this mean I will never be able to advertise on Google again?

buckworks




msg:1144368
 12:27 pm on Oct 12, 2005 (gmt 0)

One reason some people have multiple accounts is that in the past, if you needed to do a lot of geographic targeting, you would quickly run out of slots in just one account.

WytzeNL




msg:1144369
 12:31 pm on Oct 12, 2005 (gmt 0)

Reason for me was that on some accounts my campaign would run and on some other they would deffinately not. They would only get 3 clicks a day. On others they would get like 1600 a day. And this all with the same settings.

sailorjwd




msg:1144370
 2:59 pm on Oct 12, 2005 (gmt 0)

When I continually ran out of slots I called G support and they allowed me to setup an MCC account with multiple accounts for the same site inside the master account.

They told me I could absolutely not have multiple regular accounts.

So, I would recommend if you have multiple accounts you might want to try to setup the MCC thing.

WytzeNL




msg:1144371
 3:20 pm on Oct 12, 2005 (gmt 0)

This is what I posted on another forum

Since Thursday last week all my Adwords accounts have been suspended. It took Google a whole week to review my accounts and this morning I received the following message:

Further to my previous correspondence, I would like to explain that our Specialists have reviewed your Google AdWords accounts and it has come to our attention that they do not comply with our terms of service and advertising policies. Please note that as a result, we have permanently suspended your AdWords advertising and your ads will no longer run on Google.

According to the chat specialist I will not be able to advertise on Google ever again.

This pretty weird, especcialy when you keep in mind that they never send me a warning about suspending my account or notifying me of this suspension.

They never gave me a reason for the suspension either, but I guess it was because I was running multiple accounts.

I cannot build a new account because they have declined my credit card data. You guys think I can build a new account if I have a new credit card?

Below is copy of my last chat. I also love it how the Chat Representative left in the middle of the chat

<paraphrase>
Conversation between Chat specialist and advertiser about an account being permanently removed.

The advertiser asked if there was a way to reinstate the account, and the chat rep said no, the advertiser in question was permanently banned.

The ban appeared to have happened because the advertiser was using multiple accounts.

Additional info could be had through writing to adwords support.

Conversation did end abruptly.
</paraphrase>
What would you guys do?

[edited by: eWhisper at 6:36 pm (utc) on Oct. 12, 2005]

WytzeNL




msg:1144372
 3:21 pm on Oct 12, 2005 (gmt 0)

Sailor, do you have the phone number for me?

dave741




msg:1144373
 9:12 pm on Oct 12, 2005 (gmt 0)

How long were the accounts running together?

stovis




msg:1144374
 12:08 am on Oct 13, 2005 (gmt 0)

I asked my personal rep if I could open another account, and she said that was no problem. She said to let her know the customer id# after I opened the second account so that she could "link it" to my first account.

Anyway, my account is now under review for the second time in 10 days. If I am banned for having a second account that my rep told me was okay to open, I will be furious.

WytzeNL




msg:1144375
 6:30 am on Oct 13, 2005 (gmt 0)

Ik hope not. Communication withing Google's Adword department is very very poor. I had the same problem with a page they said had a popup, which it didn't. I got furious because it was the 20th time they said that, finally someone aggreeed and finally stated that the page had no popup, one month later it was the same trouble all over again

WytzeNL




msg:1144376
 3:58 pm on Oct 13, 2005 (gmt 0)

Still no word from GOogle, any of you guys advice on how to handle this with google

AdWordsAdvisor




msg:1144377
 11:14 pm on Oct 13, 2005 (gmt 0)

Welcome to WebmasterWorld, WytzeNL.

Still no word from GOogle, any of you guys advice on how to handle this with google

I happened to see the transcript that you initially posted, before it was paraphrased - and I seem to recall that the AdWords representative offered to personally forward an email from you to the correct team.

In my opinion, that would be your best 'next step'. In that email, I would express your interest in fully understanding what the issue(s) were, so that you may avoid doing the same thing in the future. I'd then make a strong commitment to not repeating those same actions, whatever they turn out to have been, and to keeping your account(s) squarely within AdWords policy and guidelines.

As a general statement, please remember that accounts are not shut off on a whim. When an account is not running, the advertiser loses money, and Google does too. Clearly, it is to everyone's benefit to have ads running, so long as policies and guidelines are adhered to.

I hope that helps.

AWA

WytzeNL




msg:1144378
 8:07 pm on Oct 15, 2005 (gmt 0)

Thank you, I will do that. Actually I feel like a fool now hehe. What's that phrase now,

You don't know how much something is worth, untill you lose it :)

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