I have had an ad running for a few months now without any problem. Today I received an email from google saying that my ad was suspended for trademark reasons. They said the word 'home' in my ad was infringing on a trademark. This is obviously wrong (I hope) and there are no other words in my ad that might have trademark issues. Does anyone know why I would get an email like this? For now I changed it to 'house' in my ad. Thanks Art
I used to work in the real estate industry with AdWords quite heavily and never had this problem. However, this was before the *new* system. I will check with some of my old accounts and see if they are having the same problem.
Regardless, I would take eWhisper's advice and just request an exception. I have never had a requested exception be turned down and it's immediately approved.
You don't say (and maybe you can't) what the other context might be. Probably "Home" is a trademark in connection with some other product or company that you are advertising. Though as a hypothetical it does seem unlikely that Lowe's would be forbidden from using the word "home" just because their main competitor is Home Depot. The word is so generic, it applies to half the products and services we use.
The end of the story is... I sent an email to google saying that they musy have been mistaken, and they responded that they indeed were wrong, and they re-approved the ad. Must have been a glitch in their system. Thanks