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Adwords Broken?
No ads up north... anywhere
michaelbs




msg:1141060
 7:42 am on Jul 13, 2005 (gmt 0)

I have just noticed that there are NO ads up north for ANY search term on google.co.uk. Ive tried 3 PC's and they're all the same: NO ads up north!

I have noticed this for 1 hour now - is anyone else seeing this? This could cost G and advertisers massively if not sorted asap!

 

michaelbs




msg:1141061
 7:53 am on Jul 13, 2005 (gmt 0)

I notice something pretty strange after more investigation.

I tried a search for a keyword i know should bring up premium ads "loan" and nothing shows up north.

Then try the same keyword with but with a star like this "loan*" and premium ads show when i do this?

Very strange stuff?

Alternative Future




msg:1141062
 8:20 am on Jul 13, 2005 (gmt 0)

Hello michaelbs,

>>No ads up north... anywhere

When you say north, north of where? I am in Aberdeen, Scotland and can see the ads.

-GS

michaelbs




msg:1141063
 8:22 am on Jul 13, 2005 (gmt 0)

Hi! When i say "up north" i mean premium ad space! the 2 long ads right at the top of your google search.

inferno




msg:1141064
 8:25 am on Jul 13, 2005 (gmt 0)

some words have it, some words dont, u have to be a special advertiser to be listed up there.

Kings on steeds




msg:1141065
 8:29 am on Jul 13, 2005 (gmt 0)

Yes, i seem as if "High Performance Ad Bannaers" have been turned off, this is quite anoing because now my clients who where just "above the fold" are below it because there are two more ads to contend with. i think i will phone google for an A to my Q.

where the hell is the blue bar?

Alan

sem4u




msg:1141066
 8:46 am on Jul 13, 2005 (gmt 0)

I can see them here. I guess it depends on the search term.

michaelbs




msg:1141067
 8:48 am on Jul 13, 2005 (gmt 0)

Hi Sem4u! What area are you seeing them from? Thanks

inferno




msg:1141068
 8:51 am on Jul 13, 2005 (gmt 0)

[google.co.uk...]

sem4u




msg:1141069
 8:54 am on Jul 13, 2005 (gmt 0)

I can see them for all sorts of searches.

michaelbs




msg:1141070
 8:59 am on Jul 13, 2005 (gmt 0)

Sem4u! Sorry i meant what area are you viewing the internet from? UK US?

Thanks

sem4u




msg:1141071
 9:15 am on Jul 13, 2005 (gmt 0)

From the UK using Google UK.

michaelbs




msg:1141072
 9:17 am on Jul 13, 2005 (gmt 0)

Hmmmmm - thats very strange! we've tried through proxies and everything. Is anyone else not seeing premium adverts?

bazza9




msg:1141073
 9:22 am on Jul 13, 2005 (gmt 0)

Definite problem this morning - seeing premium ads very rarely and stats are lagging a long way behind too

andye




msg:1141074
 9:35 am on Jul 13, 2005 (gmt 0)

I'm in the UK, using Google.co.uk, our ads are still running 'up North'.

Perhaps they've fixed it?

best, a.

michaelbs




msg:1141075
 1:40 pm on Jul 13, 2005 (gmt 0)

Still not seeing any premium advertisers? AWA please help? It's not just me other members are not seeing them either. I think there must be a bug here. mike

andystowell




msg:1141076
 2:02 pm on Jul 13, 2005 (gmt 0)

I'm not seeing them either. Searching on any terms on .com and .co.uk from the UK.

Can't imagine this problem will last for long, they will be losing revenue...my clicks (not surprisingly) are way down.

Andy

AdWordsAdvisor




msg:1141077
 2:25 pm on Jul 13, 2005 (gmt 0)

AWA please help?

michaelbs, I just got here a few minutes ago, and will take a look into this.

I'm not seeing a problem myself, though. Just did a dozen searches ranging from extremely popular to very obscure. I saw ads up north for every one, except for the most obscure, which was 'dog polish'. So no surprise there, really. ;)

Anyway, I'll explore this further.

AWA

michaelbs




msg:1141078
 9:55 pm on Jul 13, 2005 (gmt 0)

Thanks AWA! Wait to hear from you! It has been 14 hours now for me. I asked a friend to check who uses a different isp and she could see premium ads but its very strange that others and myself can't see them in the UK?

Wait to hear! Mike

AdWordsAdvisor




msg:1141079
 12:06 am on Jul 14, 2005 (gmt 0)

Michaelbs, I've been away from my desk almost since the moment I posted in this thread early this morning. Just now returning for (hopefully) an hour or so of actual WebmasterWorld time. ;)

Anyway, I did ping the tech folks earlier, but have not yet been able to follow up on that yet.

However, in the meantime, I'm thinking that clearing your cache and cookies might do the trick for you. Have you tried that?

I'll try to track down my contact now - but it's been an amazingly busy day - and I'm not sure what luck I'll have.

AWA

michaelbs




msg:1141080
 8:45 am on Jul 14, 2005 (gmt 0)

Hi AWA. Thanks for reply. Yes one of the first things I did was clear cookies and delete files. The problem is being reflected in my adwords account too!

Keywords that daily have 30% CTR and 65% CTR have dropped too: 19% CTR and 45% CTR respectivley (proving that my ads are not north for many people)

Leave it with you! Mike

bazza9




msg:1141081
 10:50 am on Jul 14, 2005 (gmt 0)

Yes...I'm still seeing this problem and CTRs have dropped off accordingly.

bobby_boy




msg:1141082
 11:15 am on Jul 14, 2005 (gmt 0)

Seeing the same problem here - CTR have reduced by about a third.

I started seeing this on Tuesday (through google.co.uk) and it has been intermittent since then. Is this just a .co.uk problem/test or is it more widespread than that?

What is also worth noting here is that due to the drop in CTR the average CPC has inevitably increased. So spend hasn't reduced but clicks have.

chrisk999




msg:1141083
 1:25 pm on Jul 14, 2005 (gmt 0)

I can't find a single premium adword either (in the UK).

Even a search for 'adwords' which I always assumed was a manually fixed top listing has the Google ad on the right.

Seen a dip in revenue for the day so far today, so hope they restore this back to normal soon.

AdWordsAdvisor




msg:1141084
 4:20 pm on Jul 14, 2005 (gmt 0)

Thanks to everyone for the additional details, which I forwarded a short time ago to the tech folks.

I'll do my best to stay on top of this and post as I know more.

AWA

michaelbs




msg:1141085
 9:37 am on Jul 15, 2005 (gmt 0)

Seems fixed for me? Anyone else still seeing the problem? Thanks AWA

saooop




msg:1141086
 4:47 pm on Jul 15, 2005 (gmt 0)

This topic has prompted me to ask a question that's been bugging me for ages.

If I search on G I firstly look at the first 2 or 3 organic results, then I look right to the Adwords results. I hardly ever look at the 2 Adwords results above the organic results. I suspect this might be something to do with 9 years of subconsciously ignoring banner ads.

Am I alone in this behaviour or am I correct that the ‘premium’ position is actually number 1 or 2 in the right-hand sidebar ads?

suzyvirtual




msg:1141087
 5:26 pm on Jul 15, 2005 (gmt 0)

saooop, I don't ever look at those either. In fact, when my ads move up there, I usually have a freak out because I think my ads aren't showing at all, then I remember to look up top.
But, my stats reflect that they are indeed the best positions. Never underestimate your grandma's (or neighbor's or pool boy's )naive surfing habits.

michaelbs




msg:1141088
 6:52 pm on Jul 15, 2005 (gmt 0)

Suzy knows what she's taking about me thinks! NEVER judge others on your own surfing habits...

AdWordsAdvisor




msg:1141089
 10:09 pm on Jul 15, 2005 (gmt 0)

Seems fixed for me? Anyone else still seeing the problem? Thanks AWA

Yes, all should be well now. And thank you for the heads-up. ;)

But, my stats reflect that they are indeed the best positions.

This seems to be one of those areas in which advertisers have very strong opinions!

I've talked with advertisers who wanted a check box they could click to ensure that their ads never appeared above the search results - and at least one who decided to no longer advertise with AdWords if we couldn't guarantee placement there for every search.

This is a big part of why I get such a kick out of working with AdWords, and AdWords advertisers. ;)

AWA

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