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Google AdWords Forum

    
How do you get Google Support?
Can I pay?
helexia23

5+ Year Member



 
Msg#: 5216 posted 2:01 pm on Apr 26, 2005 (gmt 0)

I spend over $6,000 per month on Google AdWords but I guess that isn't enough nowadays to get some support from them. I have followed all their instructions online to get support, no answer. Emailed them at their support address, no answer. I have tried for weeks now, no answer.

The funny thing is I get this survey a couple days later from them "How was your support experience?"

What a joke.

 

nyet

10+ Year Member



 
Msg#: 5216 posted 2:09 pm on Apr 26, 2005 (gmt 0)

call them up. I always get quick and informative support without much waiting.

helexia23

5+ Year Member



 
Msg#: 5216 posted 2:15 pm on Apr 26, 2005 (gmt 0)

Can you sticky mail me their #?

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 5216 posted 4:38 pm on Apr 26, 2005 (gmt 0)

Can you sticky mail me their #?

Another quick way to find it: just go to your favorite search engine (cough!) and search on something like 'adwords phone number'. ;)

You can also get it by calling the main Google phone number. It is the first of the five menu options, as I recall.

AWA

nyet

10+ Year Member



 
Msg#: 5216 posted 4:39 pm on Apr 26, 2005 (gmt 0)

sadly, though, and a bit in the (cough)overture(cough) mode the number is no longer on the google adwords control panel site.

I have always expected better from Google.

ThomasAJ

10+ Year Member



 
Msg#: 5216 posted 7:38 am on Apr 28, 2005 (gmt 0)

When I rang Google's main number (650-623-4000 found at Hoover.com) the recorded message stated the toll free advertising (AdWords) number (866-246-6453 or 866-2-google). However I am from Australia so I thought 'no way' could I get thru.

I was delighted to find that I could get thru (0011 +1 +866-246-6453).
Go figure, I would have bet $1000s that I could not get thru on a toll free number from outside the US.

Enjoy!

PS I have not yet spoken to a human as the office was closed but the message did say something like "...welcome to Adwords...)

helexia23

5+ Year Member



 
Msg#: 5216 posted 12:09 pm on Apr 28, 2005 (gmt 0)

Well after multiple emails, and multiple weeks I never got a reply, but I still get their survey's. So I've answered my own question, $6,000 + per month does not get you support.

I ended up calling (thanks Nyet for the number) and did get through to a very helpful support rep who knew nothing about cross-channel tracking. But it ended up I realized what I was doing wrong so all is good now.

Overture does have its quirks, but when you submit a support ticket at Overture, you get a phone call back.

Lastly, I think Google should consider sending a large chunk of money to the owner's of this site, webmasterworld.com, I have gotten the best tech support for my Google questions here.

paleolith

5+ Year Member



 
Msg#: 5216 posted 6:17 pm on Apr 28, 2005 (gmt 0)

I was delighted to find that I could get thru (0011 +1 +866-246-6453).
Go figure, I would have bet $1000s that I could not get thru on a toll free number from outside the US.

This has become available in recent years. Used to be you had to subscribe to a third party relaying service. Of course I'm sure you are still paying the rate for the international call, but I assume that these days it's as cheap to call from Australia to the US as it is from here to there.

Edward

HitProf

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5216 posted 8:31 pm on Apr 28, 2005 (gmt 0)

search on something like 'adwords phone number'.

You can also get it by calling the main Google phone number. It is the first of the five menu options, as I recall.

Sorry, but have you ever tried this? I did. They simply REFUSE to answer any question, "email only". Where I live that is, in the Netherlands. Should we use the toll free US number as well?

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