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Got a credit for "broken URL" clicks
Did not ask for it
Robsp




msg:1133144
 7:02 pm on Jan 13, 2005 (gmt 0)

Got a mail from Adwords today that apperantly my account was affected by some broken link URL's and got a (modest) credit.

 

jatar_k




msg:1133145
 7:06 pm on Jan 13, 2005 (gmt 0)

the issue is discussed here
[webmasterworld.com...]

Robsp




msg:1133146
 7:11 pm on Jan 13, 2005 (gmt 0)

Thanx,

Saw the thread but missed the "happy" end with the Credit :)

christh




msg:1133147
 7:58 pm on Jan 13, 2005 (gmt 0)

I wonder if it was as modest as mine: < 0.20. I was definitely having people click my advert several times to get to the page; might have to bring this up with them again.

toddb




msg:1133148
 8:05 pm on Jan 13, 2005 (gmt 0)

Not sure if it was just a % returned but I did not ask and I got one too. It was about .5% of Decembers total dollars spent.

migriffin




msg:1133149
 8:08 pm on Jan 13, 2005 (gmt 0)

I doubt it was a percentage. My return was 6% of a single day's advertising expenses. They were probably able to track broken links.

AdWordsAdvisor




msg:1133150
 8:22 pm on Jan 13, 2005 (gmt 0)

I doubt it was a percentage. My return was 6% of a single day's advertising expenses. They were probably able to track broken links.

You are correct, migriffin. The credits will be for all clicks received via the affected ads. Engineers were able to pull this info very exactly.

AWA

SlimKim




msg:1133151
 8:29 pm on Jan 13, 2005 (gmt 0)

credited somewhere between a hundred and a million (not an exact figure)

Robsp




msg:1133152
 10:18 pm on Jan 13, 2005 (gmt 0)

I wonder if it was as modest as mine

It was less than 0.4% of December spending so just a few hunderd clicks. It is the thought that counts I think, sales did not get hurt in any way.

Qui Gon Jinn




msg:1133153
 10:31 pm on Jan 13, 2005 (gmt 0)

hmmm. Still awaiting ours

beren




msg:1133154
 10:42 pm on Jan 13, 2005 (gmt 0)

I got one of these for my biggest client today. It was about 0.9% of December spending. I wonder if Google does this periodically to cut off criticism of fraud in their program and because they really don't give refunds for fraud.

edit_g




msg:1133155
 4:13 am on Jan 14, 2005 (gmt 0)

I got one of these as well. It brings up an interesting issue - I would never have noticed the problem if it hadn't been posted here...

eWhisper




msg:1133156
 4:20 am on Jan 14, 2005 (gmt 0)

Received a few here without asking for it.

I had put aside a few domains that I knew were affected, but wanted to see how proactive Google was in iniating these refunds.

Have to say, I'm impressed that they caught more than I did.

christh




msg:1133157
 12:40 am on Jan 16, 2005 (gmt 0)

Had another compensation the other day (13th), seems more reasonable. Looks like a good couple of hundred clicks were affected.

The Grizzler




msg:1133158
 1:03 am on Jan 16, 2005 (gmt 0)

I got about 25% of my daily spend back due to the broken link problem. I also got the equivalent of 2 days spend refunded in December and an email stating that this was due to click fraud.

It is nice to know that G are indeed proactive on these matters, but it does make you wonder if this is all just the tip of the iceberg.

Robsp




msg:1133159
 7:55 am on Jan 16, 2005 (gmt 0)

but it does make you wonder if this is all just the tip of the iceberg.

If it would be the tip of the iceberg we should notice this in our conversion stats but for the campaigns that were afected most conversions improved in this period.

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