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Got a credit for "broken URL" clicks
Did not ask for it
Robsp

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 7:02 pm on Jan 13, 2005 (gmt 0)

Got a mail from Adwords today that apperantly my account was affected by some broken link URL's and got a (modest) credit.

 

jatar_k

WebmasterWorld Administrator jatar_k us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4304 posted 7:06 pm on Jan 13, 2005 (gmt 0)

the issue is discussed here
[webmasterworld.com...]

Robsp

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 7:11 pm on Jan 13, 2005 (gmt 0)

Thanx,

Saw the thread but missed the "happy" end with the Credit :)

christh

5+ Year Member



 
Msg#: 4304 posted 7:58 pm on Jan 13, 2005 (gmt 0)

I wonder if it was as modest as mine: < 0.20. I was definitely having people click my advert several times to get to the page; might have to bring this up with them again.

toddb

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 8:05 pm on Jan 13, 2005 (gmt 0)

Not sure if it was just a % returned but I did not ask and I got one too. It was about .5% of Decembers total dollars spent.

migriffin

10+ Year Member



 
Msg#: 4304 posted 8:08 pm on Jan 13, 2005 (gmt 0)

I doubt it was a percentage. My return was 6% of a single day's advertising expenses. They were probably able to track broken links.

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4304 posted 8:22 pm on Jan 13, 2005 (gmt 0)

I doubt it was a percentage. My return was 6% of a single day's advertising expenses. They were probably able to track broken links.

You are correct, migriffin. The credits will be for all clicks received via the affected ads. Engineers were able to pull this info very exactly.

AWA

SlimKim

10+ Year Member



 
Msg#: 4304 posted 8:29 pm on Jan 13, 2005 (gmt 0)

credited somewhere between a hundred and a million (not an exact figure)

Robsp

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 10:18 pm on Jan 13, 2005 (gmt 0)

I wonder if it was as modest as mine

It was less than 0.4% of December spending so just a few hunderd clicks. It is the thought that counts I think, sales did not get hurt in any way.

Qui Gon Jinn

10+ Year Member



 
Msg#: 4304 posted 10:31 pm on Jan 13, 2005 (gmt 0)

hmmm. Still awaiting ours

beren

10+ Year Member



 
Msg#: 4304 posted 10:42 pm on Jan 13, 2005 (gmt 0)

I got one of these for my biggest client today. It was about 0.9% of December spending. I wonder if Google does this periodically to cut off criticism of fraud in their program and because they really don't give refunds for fraud.

edit_g

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 4:13 am on Jan 14, 2005 (gmt 0)

I got one of these as well. It brings up an interesting issue - I would never have noticed the problem if it hadn't been posted here...

eWhisper

WebmasterWorld Administrator ewhisper us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4304 posted 4:20 am on Jan 14, 2005 (gmt 0)

Received a few here without asking for it.

I had put aside a few domains that I knew were affected, but wanted to see how proactive Google was in iniating these refunds.

Have to say, I'm impressed that they caught more than I did.

christh

5+ Year Member



 
Msg#: 4304 posted 12:40 am on Jan 16, 2005 (gmt 0)

Had another compensation the other day (13th), seems more reasonable. Looks like a good couple of hundred clicks were affected.

The Grizzler

10+ Year Member



 
Msg#: 4304 posted 1:03 am on Jan 16, 2005 (gmt 0)

I got about 25% of my daily spend back due to the broken link problem. I also got the equivalent of 2 days spend refunded in December and an email stating that this was due to click fraud.

It is nice to know that G are indeed proactive on these matters, but it does make you wonder if this is all just the tip of the iceberg.

Robsp

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4304 posted 7:55 am on Jan 16, 2005 (gmt 0)

but it does make you wonder if this is all just the tip of the iceberg.

If it would be the tip of the iceberg we should notice this in our conversion stats but for the campaigns that were afected most conversions improved in this period.

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