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Refreshed and ads disappeared?
hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:08 am on Mar 13, 2003 (gmt 0)

I was innocently refreshing my adwords, trying to justify their movement. I must have refreshed a good 15 or so times. I used a high impression page so it wouldnt hurt me or my competitors. (Normally i would never do this, like i said the keys were getting 2700 hits per day so i figured a few more wouldnt really be too evil)..

Suddenly no ads. Did google match me (browser) to my adwords? I'd do that, most of us would? So is there a time limit now, before i come back online, or have i lost Italian keywords (as the other languages are fine)..

I had actually pushed my highest bid to e10 at the time to see if i could go North, the high low thing, could that have done it?

anyone, any ideas?

 

mansterfred

10+ Year Member



 
Msg#: 419 posted 10:12 am on Mar 13, 2003 (gmt 0)

Did you check your budget? If it is set to low your ad will not always appear.

ikbenhet1

10+ Year Member



 
Msg#: 419 posted 10:13 am on Mar 13, 2003 (gmt 0)

<post removed>
darn a minute too late, it's already answerd.

[edited by: ikbenhet1 at 10:15 am (utc) on Mar. 13, 2003]

hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:13 am on Mar 13, 2003 (gmt 0)

i doubled it, then doubled it again, still no luck.. I'm going to push it way too high now and try that..

ikbenhet1

10+ Year Member



 
Msg#: 419 posted 10:16 am on Mar 13, 2003 (gmt 0)


Did you check the ctr for that keyword? is it higher than 0.5% or not?

hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:17 am on Mar 13, 2003 (gmt 0)

I put the 10euro thing straight back down to the norm the second this happened.

My budget is now 8x higher than it was, still no go, all the other languages are working fine, just the 5 or so Italian keywords all went off together.

This is terrible, we were clinging to that traffic day to day.

hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:20 am on Mar 13, 2003 (gmt 0)

23 clk 2671 imp 0.8% ctr

for the last few days (not great, but my position had fallen)

today i was testing that out.

Sorry im totally new at all this, but are the languages all linked in groups (even tho they're not seperate campaigns?) and could they all die as that group if i hit something wrong..

mansterfred

10+ Year Member



 
Msg#: 419 posted 10:25 am on Mar 13, 2003 (gmt 0)

hitchhiker

give it a little time the budget recalculation is not always fast. I have had a few that took a couple hours to re-adjust.

mansterfred

10+ Year Member



 
Msg#: 419 posted 10:29 am on Mar 13, 2003 (gmt 0)

One question of clarification.

We are talking budget not bid right?

If you want your ad to show up all the time you raise your compaign budget.
versus
If you want to show up higher on the page you increase your bid.

hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:33 am on Mar 13, 2003 (gmt 0)

First i increased my bid (that killed my ad, or the refreshing..)
Then to try and re-start it, i increased my budget.

I think you got it there, I'm kinda counting on some slack update somewhere. Hopefully in a couple of hours it'll adjust, i've put my budget to the max i can loose in a day.

ikbenhet1

10+ Year Member



 
Msg#: 419 posted 10:35 am on Mar 13, 2003 (gmt 0)

Yes, but setting a higher daily budget doesn't mean you'll always appear on any search.
It depends on what the others advertisers are bidding for that term(cpc) as well ,and what their ctr is.

If there are 10 advertisers that bid 20 cent.You will certainly not always show when you bid 5 cent even if your daily budget is a million.

<added>I'm sure other members will jump in here(i hope) to answer your question.</added>

[edited by: ikbenhet1 at 10:41 am (utc) on Mar. 13, 2003]

hitchhiker

10+ Year Member



 
Msg#: 419 posted 10:38 am on Mar 13, 2003 (gmt 0)

Not sure about that.

I've been in this catagory for a while, the competition is sluggish. This is something i've messed up, too damn scary. cant loose the ads like this. Been rechecking my mail for some warning or something.

Maybe i should just chill, i think im getting too googled.

mansterfred

10+ Year Member



 
Msg#: 419 posted 10:54 am on Mar 13, 2003 (gmt 0)

Have some wine mellow out. BUT stop making changes. I am sure you will be back soon. This has happened to me a number of times and in the end when the dust settled I was back.
Remeber it can only be few things.
1) Your bid is set to low. You can get a confirm of that in your management screen
2) Your budget is to low & or recalculating from a change.
3) You do not have your language or country flags set right.
4) You ran out of dough.

If it is not one of these you should email google...

hitchhiker

10+ Year Member



 
Msg#: 419 posted 11:02 am on Mar 13, 2003 (gmt 0)

k, excellent suggestion.

I checked off all 4, "none of the above"

I'm off to drink. Drinking is good. It doesnt involve wading around in the dark. (Until much much later)

Tmw, one more drunk webmaster shalt sit an email in their queue.

Thanks ppl.

hitchhiker

10+ Year Member



 
Msg#: 419 posted 7:34 pm on Mar 15, 2003 (gmt 0)

Still no luck:

I had a number of different languages all in the same campaign, i'm going to assume this may have had something to do with it. I saw in the FAQ:

"Check your Geo-Targeting.
You can target your campaign to specific countries and languages. If you don't target your own country and language, you won't be able to see your ad. "

I moved all my ads into seperate campaigns all with the correct language and country. Waited, and still nothing.

No warning, no email? I've written to Customer "Support" 2x and still nothing. Isn't CRM important these days?

rhyno

10+ Year Member



 
Msg#: 419 posted 9:55 pm on Mar 17, 2003 (gmt 0)

hitchhiker,

I've noticed this same thing happen over the weekend. Well, actually, my boss did! He said our ads "stopped showing up" both days at different times over the weekend.

Today, Monday, they looked fine, but after noon - poof. gone again. errr... for the most part. I'll refresh/search again, and sometimes we'll appear again, most times we won't. However, our competitors always appear. <grumble grumble ragga fragga>

I upped our daily budget by 33% to try and give the ads some breathing room -- dunno how long it takes for that change to take effect...

Wondering if the competition is nasty-clicking my ads, despite Google's claims to thwart this type of behaviour?

4crests

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 419 posted 11:15 pm on Mar 17, 2003 (gmt 0)

I've had a lot of strange things happening to my adwords since that last update. It is only happening on a couple of my terms. The rest are all normal. I think Google just likes to keep us guessing. Whatever the case, I get great results from my regular Google listings, so I can't complain.

hitchhiker

10+ Year Member



 
Msg#: 419 posted 1:45 am on Mar 19, 2003 (gmt 0)

Rhyno: Like MansterFred said it can sometimes take time to update your billing, perhaps wait 4 the day to roll out, or if ur using multiple languages, check they're in diff campaigns in their correct languages/countries.

Also I got a response yesterday..

Suddenly the old ads kicked in it seems (week later, no reason why, had left them alone).

I had given up and made a new account, i paused / deleted all the old ones (except the ones that had stopped), used a different credit card etc etc. I realise this isn't encouraged. But I had no option.

The following email is 'given/we all know this' (and not on the same topic/it's not why my ads disappeared) but I figure it might help someone in the future?

I received this msg from Google
-----------------------------------------------------
Hi [Widget-Man],

Your account for ***@***.com is currently up and running on Google. However, it has come to our attention that you are currently operating multiple advertising accounts with the AdWords programme. As a result of your multiple accounts targeting the same keywords and linking
to the same site, you are often running multiple ads on one search results page.

In order to maintain the quality and diversity of ads running on Google, we ask that you consolidate your campaigns into one account and disable your excess accounts. If this change is not made we will be unable to run your ads on Google.

Within a single campaign or account, we do allow our advertisers to have multiple ads that target the same keywords. If you run multiple ads on the same keywords, the ads will appear evenly on a rotating basis. Our system
will automatically track the performance of each individual ad. This allows you to easily determine which ads perform well for you. If certain ads in an Ad Group perform poorly, we suggest that you delete or refine
those ads to improve your CTR.

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