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Reports Pennnnnddddddiiiiiiinnnngggg
Anyone else get reports to complete today?
fclark




msg:1115409
 8:19 pm on Oct 30, 2004 (gmt 0)

Sure would like to run my keyword ROI for end of month, but any report I try to run just hovers in "pending" status. Been a couple of hours now...

Hope they're working on it over the weekend.

 

fclark




msg:1115410
 2:15 pm on Oct 31, 2004 (gmt 0)

Working OK now. Mods feel free to delete...

jim2003




msg:1115411
 5:32 pm on Oct 31, 2004 (gmt 0)

Hello,

I am still stuck on pending. Please keep the thread open.

Regards,

wayne




msg:1115412
 6:05 pm on Oct 31, 2004 (gmt 0)

I just ran my first report this morning, picked a
bad time to try it out. Mine is stuck at pending,
and not only that, but all of my ads have stopped
showing. Now I can't do anything about it until
tomorrow morning when I'll have to give them a call.

outland88




msg:1115413
 7:32 pm on Oct 31, 2004 (gmt 0)

I have some comments but they're pending, pending, pending.

wayne




msg:1115414
 8:33 pm on Oct 31, 2004 (gmt 0)

My ads are finally starting to show again now, about
6 or 7 hours later. Report is still pending though.

jim2003




msg:1115415
 12:31 pm on Nov 1, 2004 (gmt 0)

Hello,

My reports are no longer pennnnnddddddddding. They are now "in proggggresssssss". :)

Regards,

hotice_2002




msg:1115416
 2:18 pm on Nov 1, 2004 (gmt 0)

24 hours later, my report is still "PENDING".....

My god! I tried to contact with Google, wish this problem be resolved as soon as possible.

AdWordsAdvisor




msg:1115417
 5:30 pm on Nov 1, 2004 (gmt 0)

Hi all,

A quick update, as I see several threads on this subject.

I'm really sorry to hear about these problems with the new Reports features. Engineering is aware of the problem, and working hard to correct it. Hopefully, this will have been resolved for many of you already.

Mine is stuck at pending, and not only that, but all of my ads have stopped showing.

I am pretty sure that, technically, there can be no connection between delayed reports, and ads not showing. A preliminary 'ping' of the tech folks confirms this, so this is most likely a coincidence - but I'll certainly keep my ear to the ground.

As always, thanks for your patience - and I will post again when I know more.

AWA

jim2003




msg:1115418
 6:15 pm on Nov 1, 2004 (gmt 0)

posted in error

wayne




msg:1115419
 6:34 pm on Nov 1, 2004 (gmt 0)

All I know is, I had never ever ran a report before
yesterday, as soon as I created a report all of my
ads stopped showing for 6 hours or so. I wasn't very
happy yesterday, but I don't know what happened today,
my traffic has increased quite a bit and my
sales conversions are looking very good. Am a happy
person again today. I do believe creating the report
caused my ads to stop showing for some reason, I don't
think it was just a coincidence. Also, my report was
stuck on pending all day yesterday, but when I got
up this morning it was processed. Also, I noticed that
after creating the report yesterday, logging into my
account was very slow. Today everything is running
much better.

Kate82




msg:1115420
 7:58 pm on Nov 1, 2004 (gmt 0)

Thanks AWA. I am looking forward to this problem being fixed. I will be awaiting a response from y'all. I get reports "done" ... but then nothing is on the download spreadsheet and when I click "view results" i get a new window with errors.

Paitently waiting ... go engineers go

Seattle_SEM




msg:1115421
 8:38 pm on Nov 1, 2004 (gmt 0)

Here's what happens when you try and email yourself a report........

Dear Google AdWords Advertiser,

Thank you for advertising with Google AdWords. We were unable to process the AdWords report you requested. This may be the result of a temporary system error. Please resubmit your request.

fclark




msg:1115422
 9:53 pm on Nov 1, 2004 (gmt 0)

AWA, thanks for stopping by the thread. I appreciate your involvement. Poor engineers. I used to be one...

Kate82




msg:1115423
 10:10 pm on Nov 1, 2004 (gmt 0)

We are back up and running! I can get my reports as of about 3:30pm Central Time

Thanks AWA!

Robsp




msg:1115424
 11:30 am on Nov 4, 2004 (gmt 0)

Reports are down in the netherlands again as of 10:00 am european time. Before that they were doing fine, now I have 10 pending reports in 3 different campaigns.

This is very bad timing as we have to deliver reporting to our customers :(

jim2003




msg:1115425
 1:38 pm on Nov 4, 2004 (gmt 0)

Hello,

Seem to be stuck in pending mode again today. :(

Regards,

Tor




msg:1115426
 2:36 pm on Nov 4, 2004 (gmt 0)

...and I will post again when I know more.

Do you know more by now AWA..?

AdWordsAdvisor




msg:1115427
 3:19 pm on Nov 4, 2004 (gmt 0)

Seem to be stuck in pending mode again today. :(

Do you know more by now AWA..?

I had understood the pending report issue to have been resolved - and this is the first I'm hearing of a 'relapse'.

I'll certainly ping the technical team - and report back when I know more.

BTW, I came in sort of early this morning to get some WebmasterWorld posting done before I am away from the office for half a day. So it'll probably be several hours before I post with an update.

Oh, and one other really important thing relating to the Report Center, that seems to have been misunderstood. I've noticed that several folks have written that the ability to have reports emailed to them is now gone, and this is not actually the case.

You can still set up to have reports emailed to you in the Download Center / Email Preferences section.

So, you first choose the report that you want to run - and then on the page on which you define the parameters of the report, look down at the bottom of that page for a link that says [edit email preferences].

When you click on that link, look near the bottom of the following page, where it will say "Include report as email attachment in (.csv .html .tsv .xml) format." You will also see the following note:

"Note: All files are sent in Zip format. Zipped files larger than 2MB cannot be sent as an attachment. However, you will receive a report notification, and you can download those reports from your Download Center."

Sorry that I didn 't respond earlier with specific details regarding emailed reports.

AWA

AdWordsAdvisor




msg:1115428
 9:33 pm on Nov 4, 2004 (gmt 0)

Seem to be stuck in pending mode again today. :(

Just a quick update on this. Engineering has let me know there was in fact a brief back-up on reports, that reports should be now 'on time' again, and that no reports were lost.

AWA

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