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Help! - Can't get started with Adwords
Adwords problems

 3:59 pm on May 15, 2004 (gmt 0)

Well, I have tried about four different campaigns over the last 4 days adn I can't get any of them to serve ads. I have set up a new account, I have credit in the system, the adwords are for pretty common terms and I can't see what is wrong. I have e-mailed Google 3 days ago but I haven't had any response. Does it take time to approve new accounts etc..? My understanding was that the ads should be showing up more or less straightaway. Would be grateful for any suggestions.





 9:49 am on May 16, 2004 (gmt 0)

I have credit in my account

You have to have valid credit card information entered. Just providing a coupon code isn't enough as they want a prove of your existance and a valid CC is helps them. :)


 10:53 am on May 16, 2004 (gmt 0)

Well I have a valid credit card set up too.


 1:44 pm on May 16, 2004 (gmt 0)

For the common terms you have chosen, how well does adwords suggest you will rank for your bid?

What are yur nationality and language settings in the campaign settings page?

Is the problem that you cannot see the listings yourself in google? Or that all the campaigns are registered as having no impressions shown?


 1:45 pm on May 16, 2004 (gmt 0)

Oh, and welcome to webmasterworld.


 6:24 pm on May 16, 2004 (gmt 0)

Does it say that any of your ads are disabled because you're using "common terms"?

How about trying a few ads with multiple word phrases? Use exact matching with [ ] as well. Wait for at least 30 minutes and then try a search with the phrase to see if your ad shows up. Otherwise, get in touch with Google.


 6:35 pm on May 16, 2004 (gmt 0)

Most common reasons:

Remember, 'sensitive keywords' can be quite a range of things that isn't often considered sensitive. I think a recently good example was something about children's clothing, I think some words like child auto flag an account.

Google answers emails m-f, so an email sent on friday, most likely won't get answered until at least Monday, and more likely later in the week.


 9:12 pm on May 16, 2004 (gmt 0)

Thanks for all the tips. Basically the search phrases are things like "search for music" and "rare records". One does link through to an affiliate scheme but not all. These seem pretty common to me and I was offering bids which seemingly got me 50 impressions per day with sufficient budget.

I have read up quite a lot of the messages and I can't see what I am doing wrong. I will wait for Google support to get in touch.




 4:50 pm on May 17, 2004 (gmt 0)

I have read up quite a lot of the messages and I can't see what I am doing wrong. I will wait for Google support to get in touch.

Welcome to WebmasterWorld, brassneck!

You may find the thread below useful, as it provides some basics on the best ways to contact AdWords Support, typical turn-around times, etc.


I hope your issue is resolved soon.



 5:35 pm on May 17, 2004 (gmt 0)

Same problem here. I have an ad, which was paused, which I resumed 10 days ago. The ad is still not showing, and no response yet from Adwords. The ad is for baby/infant items. In the past, when I try to re-start this ad, it seems to get trapped by some 'adult content' filter, (I'm assuming) due to the word 'baby' in the ad. Hopefully, it will be resolved quickly.

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