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Toolbar not working
Advice welcomed

 3:22 pm on Oct 17, 2003 (gmt 0)

The Google toolbar (v. 2) is no longer displaying pagerank on my machine. All other functions work fine. Tried re-installing - still no PR.

I recently installed Zone Alarm Pro, but I can't say that the problem occured at that time - I just noticed one day that it was not displaying any rank. Maybe related, maybe not?

Windows XP, IE6.

Just to be clear, at one point it worked fine...



 8:52 pm on Oct 18, 2003 (gmt 0)

Any ideas?


 8:55 pm on Oct 18, 2003 (gmt 0)

Although I have the same setup on one of my machines, including ZAP, the toolbar works fine for me. Have you tried uninstalling ZAP just to eliminate that from the list of potentials?



 9:22 pm on Oct 18, 2003 (gmt 0)

I tried turning ZAP off - I didn't actually uninstall it. I don't think ZAP is the problem, but I thought it was worth mentioning in case anyone knew of a conflict.


 3:04 pm on Oct 20, 2003 (gmt 0)

Anyone else? I could really use my PR meter...


 3:07 pm on Oct 20, 2003 (gmt 0)

How are you connecting? Through router? Proxy server running? Any other filtering locally?


 3:09 pm on Oct 20, 2003 (gmt 0)

I installed zone alarm too. Totaly messed with everything. Had to remove it and it worked. Have you set allow always when the request is sent/made.


 3:36 pm on Oct 20, 2003 (gmt 0)

I'm connecting through a router - but that has not changed recently. No other filtering locally.

I went to Zone Alarm help - you need to accept third party cookies to access their help file! (For those who don't see the irony, ZAP blocks third party cookies by default...)

Have you set allow always when the request is sent/made

It is not asking me to allow or disallow the Toolbar - I just re-set all access allowances to make sure I had not excluded the Toolbar, then restarted and launched IE, but no message about Toolbar access appeared.

All toolbar functions work fine, by the way, except the Page Rank indicator (which is turned on). It appears - it just does not display page rank.


 6:31 pm on Oct 22, 2003 (gmt 0)

My PageRank works sporadically...and every site that I'm on seems to
be in a category - only if it was tru! for my sites that is...


 6:33 pm on Oct 22, 2003 (gmt 0)

I still have no PR (on the toolbar, that is) - so suggestions are still appreciated!


 9:07 pm on Oct 26, 2003 (gmt 0)

I have the same problem and it's incredibly annoying. You can get around the problem by resetting the google toolbar cache for the particular site. Unfortunately it's only a temporary fix but at least it will let you find out a competitor's PR.

You do this by:

1) Going to
2) Type in the URI that you need the PR for & click search.
3) Click on the result (i.e. the index of the page).

This should again display the PR you're looking on your toolbar when you visit the page.


 2:24 pm on Nov 3, 2003 (gmt 0)

I have the same problem too...

Sometimes Google.com has 1/10 of PR and sometimes just no PR available or zero...


 2:03 am on Nov 5, 2003 (gmt 0)

I had the same problem for month's on my WIN98 machine. No PR display. It started when I downloaded the beta Vs.2 of the toolbar and continued from then on. One temp. fix was to use the repair IE6 feature (under remove programs). That would give me about 20 searches before it fritzed out again. Never found a real solution though.

Toolbar works great now btw..... on my new machine :)


 6:00 am on Nov 13, 2003 (gmt 0)

If your problems started recently I'd check this thread

[webmasterworld.com ]


 9:18 am on Nov 13, 2003 (gmt 0)

Mardi_Gras, I seem to have the same problem, i have 2 systems running different OSs and all is greyed out on the tool bar.

Uninstalled from both systems,and reinstalled but still the same problem, all greyed out.

So i though lets have a look on WW and see if anyone else is seeing this

Also just noticed if you click on the "more results from www.blabla.com in the SERPs there's none to be found, all have gone, but after doing a refresh a couple of times they reappeared so it seems one or 2 of the DCs is having a problem


 9:23 am on Nov 13, 2003 (gmt 0)

I have the same problem. Since yesterday all sites have a grey Toolbar.

It worked allright before.


 1:10 pm on Nov 13, 2003 (gmt 0)

This thread is not related to the current PR outage of November 12/13. The current thread for that issue is located at:


Let's not have more outage threads than we need. ;) Thanks.


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