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Sending j.peg files
Unreadable by some PC's
Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 9:01 pm on Jun 27, 2005 (gmt 0)

I am having trouble sending various files to PC users. It seems some can't open my j.pegs while others can ... and some can't open "Word" documents while others can.

I have a new Mac G5 with Adobe Photoshop CS. Has anyone else had this problem? Is there any way around it?

One fellow I am trying to send jpeg's to is using a brand new IBM with windows XP. He can't open my files. Its getting pretty frustrating. Any thoughts?

 

Musicarl

10+ Year Member



 
Msg#: 813 posted 9:09 pm on Jun 27, 2005 (gmt 0)

JPGs are universal, so it shouldn't matter if you're on a Mac or PC. My guess is the person you're sending it to is doing something wrong. I know that if you put a JPG on a Zip disc, it will create another file when you move it to PC, so there's a chance he might be trying to open that one.

A good way around this:
Put the file on a website and have him right click it to save it to his drive. If you don't have your own server, there should be some free webspace available from your ISP.

carraig

10+ Year Member



 
Msg#: 813 posted 9:29 pm on Jun 27, 2005 (gmt 0)

Liane,
Hello. Try taking the period out of "j.peg". Also, maybe try it as ".jpg". Please let me know if that helps.

Best,
Carraig

lZakl

10+ Year Member



 
Msg#: 813 posted 9:30 pm on Jun 27, 2005 (gmt 0)

Also, another way to maintain that the end-user opens the right file -- while knowing the jpg's remained intact, is to give them a compressed ZIP file. If that doesn't work ... you KNOW it's the end-user.

-- Zak

Syzygy

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 9:47 pm on Jun 27, 2005 (gmt 0)

I've known difficulties when the file extension has been in CAPS.

(prefs > file handling)

Syzygy

pageoneresults

WebmasterWorld Senior Member pageoneresults us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 813 posted 10:07 pm on Jun 27, 2005 (gmt 0)

The main problem between Macs and PCs are file extensions. You will need to make sure that all files you send from the Mac to a PC have a three letter file extension. You may need to add it yourself. You might see that extension when viewing the files on your Mac. But, once it gets over to a PC, it is gone. That is because the Mac is recognizing the native format of the file. If the recipient were to take your file and add the three letter extension, they will be able to view it.

With jpgs, another issue you'll run into is that the jpg was saved as CMYK instead of RGB. Many PC users won't be able to open the CMYK version, it will need to be converted to RGB.

Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 12:29 am on Jun 28, 2005 (gmt 0)

The file extension Photoshop CS defaults to is ".jpg" all lowercase ... I have not altered that. I have tried sending the photo to him using j.peg and .jpeg so we'll see what happens. It amazes me that such a simple thing should become so complicated. A picture is a picture is a picture ... or at least I used to think so!

Thanks guys, hopefully he will be able to open at least one of them and the problem will be solved.

Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 2:12 am on Jun 28, 2005 (gmt 0)

Well, changing the file extention didn't work. I am at a loss. I will direct him to this thread, perhaps he can figure it out from the advice supplied?

Thanks guys!

Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 3:18 pm on Jun 29, 2005 (gmt 0)

Very strange! I e:mailed the same photo to another friend with a PC who could open the file. He sent it on to the other fellow and voila ... he could open it. This just seems crazy to me. Why the heck can't anyone open any jpg file sent from any computer?

The whole things seems ridiculous to me!

photon

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 12:51 pm on Jun 30, 2005 (gmt 0)

Perhaps it has something to do with either the email client's or host's enoding? For example, some files that I can't open from a web-based account I can open fine in my email client, or vice-versa.

microcars

10+ Year Member



 
Msg#: 813 posted 4:13 am on Jul 2, 2005 (gmt 0)

personally I have found the culprit to be one of two things:

A: Your email client is set to send Macintosh information with every attached file.
This will result in the Windows user receiving TWO FILES with the same name, one is the JPG, the other is the "resource fork" info (a smaller file) and it won't "open".
Check your email client and make sure you either have:
"Always send Macintosh information" turned off, or
"Send Windows Friendly attachments" is checked.

B: You created the JPG in Photoshop and used "Save As" and chose JPG instead of using "Save For Web"

What email client are you using to send the JPGs and what are you using to "create" them?

microcars

10+ Year Member



 
Msg#: 813 posted 4:16 am on Jul 2, 2005 (gmt 0)

OK, I just saw you are using Photoshop.

and guess what?

a picture is not a picture with Photoshop (unless they finally fixed that)

try the "Save for Web" function instead and THEN save it as .jpg

I bet it works.

John_Keates

5+ Year Member



 
Msg#: 813 posted 4:16 pm on Jul 2, 2005 (gmt 0)

It's the windoze....

Mac can look at the file and tell you what it is. Windoze can only look at the extension. Plus if you've got malware/spyware/virusus your windows is not useable. Mac users can send anything to anyone and it will work if that anyone has a mac. Jpeg is universal, if you can open your files and open someone elses files and the someone else can open your files the problem is the one who cannot open files or send openable files.

Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 7:13 pm on Jul 3, 2005 (gmt 0)

OK ... here's the whole story.

I am using a Mac G5 with Tiger ... but am using Microsoft Entourage to send and receive e:mail. I just like the programme better than Mac Mail for my customer file purposes as well as my canned answers to inquiries.

I am using photoshop to make .jpg's and always use the "save for web" option ... so that is not the issue.

Friend "A" is using a two year old PC and can open my .jpg's. Friend "B" is using a "knock your socks off" windows xp machine but cannot open my .jpg's

I have tried sending them with various file extensions including: .jpg, j.peg and .jpeg nothing works. If there is a way around this that anyone knows of, what do I tell him to do in order to open the files ... exactly?

Friend "B" sent me a photo which I could open without any trouble. He just can't open mine.

microcars

10+ Year Member



 
Msg#: 813 posted 9:26 pm on Jul 3, 2005 (gmt 0)

OK, so you are using "Save for Web", that eliminates that issue.

The only other thing I can think of is the "A" option in my first reply. You didn't mention what your settings were for that.

I don't use Entourage so I don't know what the setting is in there for what I posted.

That is the ONLY thing I can think of that is causing this problem for one person and not for the other.

microcars

10+ Year Member



 
Msg#: 813 posted 10:03 pm on Jul 3, 2005 (gmt 0)

outgoing email attachment setting for Entourage should be:

Mail & News preference:
under Compose heading, toggle the Encode for: bar to Any computer(AppleDouble)

microcars

10+ Year Member



 
Msg#: 813 posted 11:21 pm on Jul 3, 2005 (gmt 0)

oops got bad info from someone using Entourage, instead of AppleDouble try switching to Base64 for your attached files.

AppleDouble is the DEFAULT setting for Entourage.

switching may help you.

if not, then the problem is with your "B" XP-using friend and I have no clue what their problem is.

TheDave

10+ Year Member



 
Msg#: 813 posted 12:53 am on Jul 4, 2005 (gmt 0)

make sure you're working in RGB, IE won't display a CMYK jpeg

Liane

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 813 posted 3:41 am on Jul 4, 2005 (gmt 0)

Using RGB ... so that isn't it. What is "Base64" and how/where do I make that setting change in Entourage?

microcars

10+ Year Member



 
Msg#: 813 posted 9:27 pm on Jul 4, 2005 (gmt 0)

Mail & News preference:
under Compose heading, toggle the Encode for: bar to Windows (MIME/Base64)

(instead of for "Any Computer)

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